We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Nairobi Serena Hotel

Kenyatta Avenue, Nairobi, Kenya
Save
Apr 9 Apr 10
1 room, 2 adults, 0 children
SAVE US$39 US$278*US$239*View Deal
US$266*View Deal
US$266*View Deal
Traveller (331)
Room & Suite (77)
Dining (39)
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}
    Overview

    • Excellent54%
    • Very good36%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
    Rooms
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Nairobi hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "b924afbb37ad474ba89a8ec8e0e95127", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":302552,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"b924afbb37ad474ba89a8ec8e0e95127","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":278,"lowestMetaPrice":239,"additionalPartner":false,"highestMetaPriceDisplay":278,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":278,"lowestMetaPrice":239,"highestMetaPriceDisplay":278,"hotelName":"Nairobi Serena Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImI5MjRhZmJiMzdhZDQ3NGJhODlhOGVjOGUwZTk1MTI3IiwiQUlLIjoiYTU5NTg5NWFmNTQ3NDQ0ZDgxMTkzNWYxYjJiNGQyMjcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": "US$239", "hasDates": true, "hacComplete": true, "contentIdMappings": {"53931829":"TravelocityEWS","32596341":"Expedia","79400111":"CheapTicketsEWS","109371891":"HotelsCom2IB","42448495":"BookingCom","79790009":"AgodaIB","78847689":"OrbitzEWS","68914497":"CancelonIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages
    All reviews leading hotels of the world great pool turn down service very nice hotel breakfast buffet room service safari holiday our honeymoon long flight city hotel public areas an oasis rooms are comfortable pool side busy city business center gift shop east africa main restaurant maghreb
    Reviewed 2 days ago via mobile

    Went for a spa treat after church and all went well. A lovely lady called Teresa did a beautiful job on me. My problem was how I was handled because on running my card, the machine had a problem processing my payment. We walked to...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    Thank you for taking time to share your experience. Kindly note that our aim is to exceed our guests' expectations and your feedback is important to us as this will motivate us to improve. In this regard, we noted the challenge that you experienced when...More

    Reviewed 1 week ago

    Although the hotel is undergoing major renovations, noise was kept to a minimum and didn't disturb us at all. We checked in late at night and the staff were very helpful. When we requested a room change at check in, they advised there would be...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. We are delighted to know that you enjoyed your stay and that our staff were helpful. Please note that the hotel renovation is geared to improve on our offer and guests' comfort in the future and...More

    Reviewed 1 week ago via mobile

    This hotel is undergoing major renovation. One entire half of the hotel is being torn down and the noise and dust generated are quite a nuisance. While the renovation per se isn't the issue, the problem is that Serena continues to charge its regular 5...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that our aim is to exceed our guests' needs and expectations and your feedback is important as this will motivate us to improve. In this regard, we appreciate your comments about the renovation and...More

    Reviewed 2 weeks ago

    Rooms nice enough but be wary of construction work. Also a long delay in being allocated a room after a long flight. Staff friendly and helpful. Nice pool kept clean. Not sure how to compare other hotels in Nairobi but the Serena not bad for...More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We appreciate the time taken to share your experience. Kindly note that it is our aim to exceed our guests' expectations and your feedback is important as this will continue to motivate us to improve. Please note that the hotel renovation is geared to improve...More

    Reviewed 2 weeks ago

    This hotel has everything anybody would want for staying in Nairobi. The staff are on 24 hours standby and very helpful for any small problem that you may have. Superb rooms, superb food and facilities. Vey close to the centre of Nairobi.More

    Helpful?
    Response from SerenaHotels, General Manager at Nairobi Serena Hotel

    We thank you for taking time to share your experience. Kindly note that we were delighted to host you and are happy to know that you found our offer and service delivery to your satisfaction. We sincerely thank you for choosing to stay with us...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    Photos
    Traveller (331)
    Room & Suite (77)
    Dining (39)
    Pool & Beach (25)
    Nearby
    Nearby Restaurants
    Flame Tree Restaurant
    88 reviews
    .54 km away
    Pango Brasserie at the Fairview
    88 reviews
    .74 km away
    Bhandini Restaurant
    50 reviews
    .52 km away
    Kengeles Lavington Green
    63 reviews
    .48 km away
    Nearby Attractions
    Bencia Africa Adventure & Safaris
    55 reviews
    .80 km away
    Nairobi Gallery
    62 reviews
    .38 km away
    Jamia Mosque
    33 reviews
    .83 km away
    Central Park
    59 reviews
    .78 km away
    Questions & AnswersAsk a question
    Sudon
    Can you at the hotel arrange a pick-up for us (two people) at the international airport? For an arrival at about 10 PM on Christmas day what would the cost be? Are your posted room rates any higher or is there any supplement charged for staying with you at Christmastime?
    29 August 2016|
    Answer
    Response from SerenaHotels | Property representative |
    Hello Sudon, yes we do offer pick up from the airport at USD40 per card load one way. There is no supplement charged during Christmas but the rate is on Room only and subject to 18% taxes.
    0
    Votes
    munnaabr
    Hi, I would like to ask how close/far your hospital is from Aga Kahan hospital? If we need a taxi to go there, could you arrange a taxi for us every morning to the hospital and about how much do you think the taxi fee will be to the hospital? I will be coming along with someone who has knee problem and can not walk a lot or climb too much stairs, so please advise if you have elevators. Thanks a lot.
    2 August 2016|
    Answer Show all 4 answers
    Response from WhitneyKoonce | Reviewed this property |
    It's probably about a 20-30 min commute from the hotel to the hospital (all depends on traffic...). While I'm sure the hotel would be happy to arrange transport, you can also use Uber which is fast and afforable.
    1
    Vote
    sarah6692016
    hi i am trying to get my visa and they are asking for your e mail address. i will be staying with you in september. can you help please
    24 April 2016|
    Answer Show all 2 answers
    Response from VideoAdventures | Reviewed this property |
    Google their hotel. The first Google page shows a phone number, no email. Go to the website, then Contact. No email address. However, there is a form on that web page for information. Email them, they'll answer. I do... More
    0
    Votes
    Room Tips
    "With a small garden."
    Pradip Kumar P, 1 month agoRead review
    "I always recommend the Garden Suites with access to an own enclosed little garden and and exit gate to the..."
    Safariafficionado, 1 month agoRead review
    "I preferred the 5th floor rooms. Could the the city skyline. Can be noisy though if there is a function..."
    ahappyspark, 2 months agoRead review
    "all rooms have good views and are sound proof so any room depending on your budget is good and comfortable."
    Mwihaki27, 3 months agoRead review
    "best to be on the back (pool) side of the hotel to avoid traffic noise."
    jadedtravelista, 4 months agoRead review
    "If you have a choice find yourself another hotel"
    Hagopyouredjian, 4 months agoRead review
    "5th floor over looking the park.."
    Rick T, 5 months agoRead review
    "All Rooms & All Areas Are Perfectly Beautiful !"
    Roho Safi n, 5 months agoRead review
    "Rooms facing Nairobi City Centre and Uhuru Park have excellent views."
    Elizabeth L, 5 months agoRead review
    "rooms on the back side are quieter."
    Rufous72, 6 months agoRead review
    Similar nearby hotels
    Fairmont The Norfolk
    Sarova Stanley
    Fairview Hotel
    The Heron Portico