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Southern Sun Mayfair Nairobi

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#10 of 161 Hotels in Nairobi
Certificate of Excellence
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780 Reviews from our TripAdvisor Community

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Showing 676: English reviews
Kigali, Rwanda
1 review
Reviewed 3 days ago NEW

do not allow housekeepers to come to do the room when people are still sleepping . eg,they came at 8:ooam ,so they disturbed a little but not so much. please provide sleepers in the rooms . I appreciated so much you 24h services in the restaurant, please keep it.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank claudeb592
Johannesburg, South Africa
2 reviews
Reviewed 5 days ago NEW

Been coming here for the past two years and as always - staying here has been an absolute pleasure. Very comfortable and relaxing. The staff is what makes this hotel great. Breakfast is excellent and a great start to the day.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank peterjohnt2016
Kauniainen, Finland
1 review
Reviewed 6 days ago NEW

Everything went really fine. Friendly staff. Interesting hotel building and beautiful interior design. This one is not a cold modern building. Breakfast and dinner with Kenyan specialties were truly remarkable. African atmosphere. Very good location especially for business travelers.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank 365boulderdash
Dubai, United Arab Emirates
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Good intermediate level hotel in Nairobi. Convenient location in between CBD and Westlands. Hotel is aging and rooms need an upgrade, specially the bathroom is seriously dated. However there seems to be OK maintenance so everything works. Feels just very 1980s (or so). Hotel has impressive area with 2 pools and a lot of trees, ponds, birds and frogs (?).... More 

Helpful?
Thank Antti R
Andrew H, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Antti Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall, especially the extensive gardens. Your comments regarding our bathroom product have been constructively communicated to our Development Team for consideration. We look forward to... More 

Nairobi, Kenya
1 review
Reviewed 1 week ago

Everything was spot on and got value for money. The rooms Were Spacious and well maintained, Service was top class, very Serene and Quite Environment, Food was nice and the Hotel is Easily accessible to Westlands and the CBD.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank victorimeldan
Nairobi, Kenya
1 review
Reviewed 1 week ago

Great Staff and Breakfast was wonderful--but bathroom is in major need of updating and repair. Beautiful grounds. Cost was a special I received as I was there to check out for Friends. Value for money was okay because I received special rate--but overall needs rooms--especially bathroom to be updated .

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank tonynealm
Andrew H, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Tony Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay overall, especially the gardens that offer an tranquil break from Nairobi. Your comments regarding our bathroom product have been constructively communicated to our Development Team... More 

Austria
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

First of all the best choice I made was to book the room with the "garden", hence I had a small terrace a few steps away from the restaurant at the pool and an amazing peaceful view. The service at the bar was outstanding, it is rare to find such friendly and helpful waiters in NBO hotels. A big plus... More 

Helpful?
Thank Akima0707
Andrew H, General Manager at Southern Sun Mayfair Nairobi, responded to this review

Dear Akima Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback regarding your experience with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back to Southern Sun Mayfair Nairobi in the near future. Kind regards Andrew Hosking Southern Sun Mayfair More 

Roseville, California
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago

Very helpful staff and great accommodations. We arrived late in the evening and the staff was very helpful getting us situated in an efficient manor. Accommodations were very good (not the Ritz) but very comfortable for two nights. Restaurant was very good with plenty of food. Also, breakfast was included.

Helpful?
Thank Jim Z
Payerne, Switzerland
2 reviews
Reviewed 2 weeks ago

I stayed 2 nights at Southern Sun in Nairobi for an exhibition. Room is comfortable, would need a refresh but nothing to complain about, breakfast excellent at the bar by the pool. Had dinner 2x at the Spur restaurant, good food and service ok. Would go back eyes closed.

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank throz
Vaxholm, Sweden
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 weeks ago

As we were just passing Nairobi on our way to Safari we had a perfect night at this nice hotel - a good nights sleep, an excellent breakfast and then off! Our kids were sad they had not time to try the pool, maybe next time!

Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank _annica08_

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 

Additional Information about Southern Sun Mayfair Nairobi

Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Region: Kenya > Nairobi
Price Range: €162 - €239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Reservation Options:
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Mayfair Nairobi staff and other travellers.
12 questions
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Preston, United Kingdom
4 months ago
3 days ago
3 days ago
4 months ago

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Questions? Get answers from Southern Sun Mayfair Nairobi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can use some extra money, get a room with pool/garden view - and a terrace.”
 of 5 bubbles Akima0707, 19 Nov 2016 | Read review
“Quiet side away from street traffic and singling fogs from their pond.”
 of 5 bubbles JimZ687, 17 Nov 2016 | Read review
“Avoid rooms overlooking main pool area ... can be noisy during functions.”
 of 5 bubbles Williamhh, 11 Nov 2016 | Read review
“Rooms overlooking the swimming pool contribute to the pleasant and peaceful environment”
 of 5 bubbles GertOpperman, 1 Nov 2016 | Read review
“Make sure you face the garden or pool.”
 of 5 bubbles Sandrav169, 24 Oct 2016 | Read review
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