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Ole Sereni

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1,211 Reviews from our TripAdvisor Community

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Showing 1,127: English reviews
Newcastle upon Tyne, United Kingdom
Reviewed 10 July 2016

had a stop over here for a couple of nights. the hotel was all part of our safari package chosen by our travel agent. have to say service, food, rooms were all of a high standard didn't know what to expect, but i was pleasantly surprised. its quite a secluded hotel, so don't expect to be able to walk to...

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Helpful?
Thank 523DavidD
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your positive feedback. On your views regarding Nairobi, it has come a long way since then now and it's safe to be out in the city visiting shops. The country is evolving for the better. We look forward to welcoming you back.

Reviewed 7 July 2016 via mobile

Everyone in my travel party loved his hotel. Rooms are gorgeous, 24/7 service at bar and restaurant and great service- very responsive to each request and great wifi! Also looks out on game park, which is an amazing view from our hotel room. In my opinion it is the best hotel experience in Nairobi!

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1Thank Robin H
Ghulam S, General Manager at Ole Sereni, responded to this review

I truly delighted to read your feedback. Thank you so much for taking time to share it. We look forward to welcoming you back.

Mombasa
Reviewed 5 July 2016

Beautiful view to the Nairobi National Park. Few km from the International airport. Excellent food, delicious deserts. Variety of drinks many cocktails to choose from. Excellent rooms, good service. Caters for tourists and businesses people.....

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Helpful?
Thank TONAMOMBASA
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your pleasant experience and we look froward to welcoming you back.

Washington DC, District of Columbia
Reviewed 4 July 2016

Location along road to the airport is a plus. We only had a day room for 2+ hours, so cannot comment on all of the amenities or food. Overall ambience is corporate, apparently geared to large meetings.

Review collected in partnership with this hotel
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Helpful?
Thank tonybarc
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. We hope in your future travels, you will spend more time with us and on that note, we look forward to welcoming you back.

uk
Reviewed 3 July 2016

Stayed on business easy and quick to reach from airport. Free wifi friendly staff. Lovely food in the restaurant outdoor overlooking the plains if you're very lucky zebra can be seen here. Plenty of hot water in the rooms.we will return

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Helpful?
Thank happy1012
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive feedback. I am very pleased to learn that your stay was pleasant and we look forward to welcoming you back.

Reviewed 1 July 2016

The hotel is in a good position for arrivals in Nairobi Airport, the rooms are clean and the food of good quality. Had I not had such a negative experience with the check out procedure I would have assigned a 4*. Future guests should ve very wary of being asked for a cash deposit for their rooms, on travelling with...

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2Thank slskinner
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the experience you had during Check-Out. Please allow me to touch base with to understand your complaint further.

Reviewed 1 July 2016

All the staff is very friendly, good food and nice rooms. I always go for a pedicure when i am here. And always ask for Meshack, he does it very well and is very good in his job. Ask for him when you make your appointment at the reception..

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Helpful?
Thank Jessica F
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services and acknowledging our salon services. We will surely share your sentiments with Meshack and look forward to welcoming you back.

Nairobi Region, Kenya
Reviewed 30 June 2016 via mobile

Overlooking the Nairobi National Park and not too far from the city centre this hotel offers all you need in terms of comfort and leisure, service and choices. Getting around is easy although the one drawback is the traffic on Mombasa road. But if you choose your timings carefully then it's not so bad.

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Helpful?
Thank salimkeshavjee
Ghulam S, General Manager at Ole Sereni, responded to this review

We are delighted to hear your positive feedback and surely look forward to welcoming you back.

Birmingham, United Kingdom
Reviewed 30 June 2016

I had the pleasure of a ten night stay at the start of June. It is a tremendous hotel. Very comfortable, beautifully decorated and in a great spot overlooking Nairobi National Park. The staff are very friendly and helpful. However, the one thing that really stood out was the food, it was excellent and very varied, I didn’t have a...

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Helpful?
Thank Russie82
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for choosing our services for your long stay. I am very pleased to learn about your experience apart form the food delays and the air-con issue in the gym. We will ensure they are rectified right away and surely look forward to welcoming you back.

Reviewed 30 June 2016 via mobile

Traffic in Nairobi is a nightmare so this convenient with a range of restaurants and bars and a view over the park form the bar. Definitely easier than trekking into town. Smallish room but perfect for an overnight bus trip and for early Morning flights

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Thank Karin D
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your feedback. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: €203 - €257 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
14 questions
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are there during day time, a room facing the park is nice, even though few animals seem to come close enough to see.”
 of 5 bubbles Plumesie, 28 Mar 2017 | Read review
“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
 of 5 bubbles 188sanac, 23 Mar 2017 | Read review
“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
5 of 5