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Ole Sereni

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Ole Sereni
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1,179 Reviews from our TripAdvisor Community

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Showing 1,098: English reviews
Rome, Italy
Reviewed 14 June 2016

A nice, clean and comfortable hotel not far from Nairobi airport. The rooms are a bit small and the bathroom is definitely...interesting (basin within the room, WC and walk in shower separated just by a glass door and wall). Room service was efficient, quick and the food was good. The staff is very friendly and polite.

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Helpful?
Thank enryfal
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive sentiments and we look forward to welcoming you back.

Dubai, United Arab Emirates
Reviewed 14 June 2016

Great place to stay. The staff is extremely friendly and the location is ideal: close to the airport and a short drive from town. Sitting out on the terrace for a meal or a drink feels like being on holiday every evening after getting back from work. General facilities are great, I've had to spend a few weekends at the...

Review collected in partnership with this hotel
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Helpful?
Thank laurakS4140CR
Ghulam S, General Manager at Ole Sereni, responded to this review

I sincerely thank you for taking time to share your much valuable feedback. I am very pleased that you continue to find our services up-to your expectations except the time where we had to move to the neighbouring hotel and for that we do apologise. I agree, you being our Priority guest should be treated with priority on every level...

Herning, Denmark
Reviewed 13 June 2016

NO atmosphere at all. Average food. Fine but not to the price. Rooms fine but small. Fine Wi-Fi and, if you are lucky (VERY lucky), you might see animals in Nairobi National park. NEW road is just in front of the hotel. NOISE!!!

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Helpful?
Thank Blixensafari
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your sentiments. It's unfortunate that your stay was not up-to your expectation. At Ole-Sereni, we continue to add value across all services and I am sure your future visits will realise it. We look forward to welcoming you back.

Addis Ababa, Ethiopia
Reviewed 11 June 2016

We stayed with my wife and son for 6 nights. Our rooms were cleaned every afternoon not before 5pm and sometimes after reminders, The breakfast was served on tables without table napkins often to be asked for and the restaurant tables on the veranda were regularly dirty with stains always to be requested for a clean up The business centre...

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Helpful?
Thank hrairbeh
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your feedback. I sincerely regret to learn about your experience. Ole-Sereni surely stands for far better service delivery. Please allow me to contact you to further understand your complaint.

Hafnarfjordur, Iceland
Reviewed 10 June 2016

When booking the rooms on the internet, I was charged immediately the room charge which is ok, and then one day later additional payment without any notice a 18 dollars was withdrawn from my creditcard from an unknown entity named International Vacation Dallas. Because I booked 3 rooms this was done three times 18 USD. When you use the hotel...

Review collected in partnership with this hotel
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Helpful?
Thank Vilgud
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret the inconvenience you faced on our on-line portal. We will look into this right away as rightly no amount should be debited to your card without your consent. Please allow us to get back to you on the resolution as we want to ensure you continue using our services....

Reviewed 8 June 2016 via mobile

Stayed overnight on May 30 th. Amazing reception and a helpful person to go through security to enter the hotel .It is a norm in Nairobi and am happy about it..Suite was excellent. Had dinner and want to thank the staff who made it memorable event for us.I may miss someone but Joy,Katana,Antolyn and chef Ephrahim were exceptional.With Nairobi traffic...

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Helpful?
Thank Oanali Z
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your positive feedback. We will surely share your sentiments with the team members you mentioned. We look forward to welcoming you back.

Marquette-lez-Lille, France
Reviewed 7 June 2016

Is many time i stay in Ole . This hotel is one of the best in Kenya . Just on small problem is the crews of British Airways and Klm is noisy. The management need to put this crew in on part of the hotel. Evry floor is divided in two part why dont reserve on part for the crew?...

Review collected in partnership with this hotel
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Helpful?
Thank Jmlmdk
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your stay feedback. I do apologise for the noise pollution you faced from the Crews. We are in the process of revising the menu's and should have the new draft in operations by July. We look forward to welcoming you back.

Bethesda, Maryland
Reviewed 2 June 2016

This hotel was a great surprise. Right next to the park and very close to the airport. Very nice decor, terrace with views on the park, good meeting facilities, and helpful staff. Highly recommended for retreats, meetings, as well as tourists visiting the city.

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Helpful?
Thank MLovei
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for sharing your delightful comments. Ole-Sereni surely is a Great Surprise and we look forward to having you back with us soon.

Nairobi, Nairobi, Kenya
Reviewed 2 June 2016

Nice rooms, spacious and very comfortable. Variety of food. Located next to the National park you can eat while watching wild animals like giraffe, Zebra, antelopes etc grazing. The hotel is now under expansion but operations are normal. Swimming pool also available for those who like swimming. Near the International Airport means that you avoid experiencing crazy traffic jams of...

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Helpful?
Thank Bramwel J
Ghulam S, General Manager at Ole Sereni, responded to this review

I appreciate your sharing your positive experience. I am pleased to learn that your stay was pleasant and we look forward to welcoming you back.

Johannesburg, South Africa
Reviewed 2 June 2016

The room was great, the location was awesome. Good breakfast options and good food in general although a bit pricy., Ambiance is fantastic, Friendly staff , clean property however could be a bit noisy at night

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Helpful?
Thank Jan O
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive remarks. We look forward to having you back with us soon.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: €188 - €263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#15 Business Hotel in Nairobi
#15 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
13 questions
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Rotterdam, The Netherlands
Indianapolis, Indiana

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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for meals request a table on verandah, its cool can spot animals.”
 of 5 bubbles vanderven2000, 17 Feb 2017 | Read review
“get a park facing room you will see a lot of wild”
 of 5 bubbles assefa37, 15 Feb 2017 | Read review
“steak house is the best”
 of 5 bubbles SUPERSONICLADY2017, 15 Feb 2017 | Read review
“Definitely ask for a room having a view on park side !”
 of 5 bubbles neurix, 15 Feb 2017 | Read review
“If you find delight in observing nature especially wildlife, you will never go wrong with Ole Sereni.”
 of 5 bubbles benardo718, 15 Feb 2017 | Read review
5 of 5