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Ole Sereni

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Ole Sereni
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1,211 Reviews from our TripAdvisor Community

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Showing 1,127: English reviews
Kampala, Uganda
Reviewed 2 weeks ago

The hotel has a great national park view. I got to see some animals a few meters away. The staff is awesome and friendly. The rooms are good and i loved their breakfast, it is kinda of multi-choice and its a few kilometers near the airport

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Helpful?
Thank AgBryn
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for taking time to share your positive feedback. We look forward to welcoming you back.

Reviewed 2 weeks ago via mobile

Location is best . Well connected to city and airport. Restaurant provides all requirements. I suggest one of the best place to stay after your busy schedule. If you are Asians breakfast is well served with your need.

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Helpful?
Thank bharat u
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for giving us Full Points!! I am very pleased to learn that your stay was pleasant and look forward to having you back with us soon.

Tripoli, Lebanon
Reviewed 2 weeks ago

The amenities were very comfortable and had a home away from home feel. The restaurant has an excellent view of the National Park! The staff were always welcoming. Overall a lovely location, fantastic views and excellent staff!

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Helpful?
Thank maggy20002017
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for sharing your positive feedback. I am pleased to learn that your stay was pleasant and look forward to welcoming you back.

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

I stay here often on business. The staff are lovely, the view of the park is fabulous, there are occasionally some animals to watch in the park. Not as many as the web site suggest though! The rooms are quite basic and could do with an update. It seems noise is not something management worry about too much, so aircon,...

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Helpful?
1Thank bevano77
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I have taken stock of your concerns which will be addressed right away and we look forward to welcoming you back.

Nairobi, Kenya
Reviewed 2 weeks ago

I went to have breakfast buffet with my wife and paid 7000 for both of us. Money isnt the issue. but the food. I dont know where to start. I didnt enjoy it at all. from the pancakes, the cakes and pastries, the eggs. i think they need better chefs. I also didnt see one animal in the adjacent national...

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Helpful?
Thank jacksonpeters595
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I have taken note of your comment regarding our Breakfast spread and we will ensure the standards are upheld. We look forward to welcoming you back.

Camberley, United Kingdom
Reviewed 3 weeks ago via mobile

My family and I stayed here overnight before heading to the Kenyan coast. Unfortunately the hotel was grubby, our toilet door didn't shut properly and the rooms in general were not up to the standard that we expected for the price. The concierge apologised and said that they would email my mother in law but never did. We won't be...

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Helpful?
Thank Dalmino
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. I regret to learn about your experience. Please be assured that we will rectify your concerns right away. May we please request you to reconsider our services with an assurance of superior levels of service delivery in your future visits. On that note, we look forward ton having you back with...

Reviewed 3 weeks ago via mobile

Restaurants service is terrible,rooms are small and noisy you don't get what you pay for .drinks took 30mins to arrive. we booked for a double bed and got everything single towel,soap etc services at the hotel is bad, unhappy employees.

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Helpful?
Thank Tallshe s
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. My profound apologies on the inconveniences you faced. I can assure they will be rectified right away. Please treat this as an isolated event and we look forward to having you back with us.

London, United Kingdom
Reviewed 3 weeks ago

I recently came to Nairobi for work, on a 24hr layover. The hotel is very welcoming and the staff always put themselves out to help you and ensure that you enjoy your stay at the hotel. The rooms are well catered for and the food quality is excellent. I would highly recommend staying here.

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Thank edwardbucks
Ghulam S, General Manager at Ole Sereni, responded to this review

I thank you for sharing your positive feedback and we look forward to having you back with us soon.

Nairobi, Kenya
Reviewed 3 weeks ago

Lovely warm welcome with friendly staff. Beautiful surroundings and extremely accommodating staff who anticipate all needs. Can't find any faults and look forward to my next stay. Defiantly five stars from me!

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Helpful?
Thank lauracunningham1993
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you so much for giving FIVE STARS!!!! I am truly pleased to learn about your experience and look forward to welcoming you back.

Reviewed 3 weeks ago via mobile

The Ole Sereni hotel is an average hotel, the rooms are relative small for Kenya standard. If it's just for one night to pick your next flight, it's ok. The hotel/room are clean, the restaurant offers 24 hours food and drinks, so upon that, no complaints. Staff is helpful.

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Thank Idwin B
Ghulam S, General Manager at Ole Sereni, responded to this review

Thank you for taking time to share your feedback. We look forward to welcoming you back.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ole Sereni is a premium wildlife resort strategically located just off the Mombasa road overlooking the Nairobi National Game Park. Centrally positioned between the international airport and the city center, this is the only hotel bordering the wilds of the National Park. Ole Sereni offers all comforts and services to the business as well as leisure travelers and enjoys proximity to the central business district, international organizations, financial institutions, government offices and industrial area. ... more   less 

Additional Information about Ole Sereni

Address: Mombasa Road, Nairobi 00500, Kenya
Region: Kenya > Nairobi
Price Range: €201 - €259 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ole Sereni 4.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Hotel Style:
#9 Spa Hotel in Nairobi
#13 Family Hotel in Nairobi
#14 Luxury Hotel in Nairobi
#15 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Ole Sereni staff and other travellers.
14 questions
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Questions? Get answers from Ole Sereni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try the Masai suite”
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
  • Masai suite
 of 5 bubbles 188sanac, 23 Mar 2017 | Read review
“Request room with view of Nairobi National Park.”
 of 5 bubbles GBoese, 21 Mar 2017 | Read review
“ask for a room with a national park view”
 of 5 bubbles AgBryn, 12 Mar 2017 | Read review
“Get park rooms”
 of 5 bubbles maggy20002017, 11 Mar 2017 | Read review
“Make sure you have a park-view room. And ask for a la carte menus during the buffets.”
 of 5 bubbles PostcardPress, 27 Feb 2017 | Read review
5 of 5