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Traveller (30)
Room & Suite (45)
Dining (4)
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Overview
  • Excellent10%
  • Very good27%
  • Average41%
  • Poor15%
  • Terrible7%
Travellers talk about
“chicken wings”(2 reviews)
“upper hill”(3 reviews)
“checking in”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (77)
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6
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21 - 25 of 69 reviews
Reviewed 20 October 2016

I arrived at 3.30 pm on Sunday 16 October as part of a 16 strong tour group. This was the last night of a fabulous 16 day trip which was largely spent camping so we were looking forward to an opportunity to spend a night...More

Thank Biggles001
Response from HillparkHotels, Digital Marketing Exective at Hillpark HotelResponded 24 October 2016

Dear Biggles, We appreciate you taking the time to post a review about your stay with us. On behalf of our entire staff here at Hillpark Nairobi we offer sincere apologies for your bad experience. We appreciate the feedback and are now using it to...More

Reviewed 19 October 2016

Refurbished rooms are clean and comfortable, with rolltop baths and comfortable beds. The hotel loses stars because of the restaurant - on the basis of two dinner-time visits, the food was ok, but first choices from the menu weren't available.More

Thank Tripsie
Response from HillparkHotels, Digital Marketer at Hillpark HotelResponded 24 October 2016

Dear Tripsie We appreciate you taking the time to post a review about your stay with us. We are happy to hear you were pleased with our newly refurbished rooms. Thank you for your feedback about our restaurant, it has been shared with the team....More

Reviewed 17 October 2016

We get an apartment at fair price with 3 rooms 3 bathroom 1 kitchen (perfect for us, we made our breakfast before ;) The apartment is clean and comfortable. The services (we do not have specific needs) is perfect. I suggest it to every one.

1  Thank Jean-Nicolas L
Response from HillparkHotels, Digital Marketer at Hillpark HotelResponded 24 October 2016

Dear Jean-Nicolas We appreciate you taking the time to post a review about your stay at Hillpark Nairobi. We are very pleased to hear you enjoyed your stayed with us. We look forward to welcoming you again at Hillpark Nairobi. Best Regards, Tina

Reviewed 31 August 2016 via mobile

We arrived at the hotel at 22h30 to find a group of about 20 people in front of us in the queue. One receptionist needed to check everybody in (slowly), no apologies, no plan B, we all just had to wait an hour. First and...More

1  Thank Bram L
Response from HillparkHotels, Digital Marketer at Hillpark HotelResponded 4 July 2017

Dear Guest, Thank you for taking the time to post a review. Sincere apologies for the bad check-in experience you had at our hotel. We have since worked hard to offer guests better service. We hope for the chance to demonstrate this by meeting and...More

Reviewed 9 April 2016 via mobile

The hotel rooms are clean and cozy Location perfect if you have business in the same vicinity However, improvements need to be made in taste and quality of food by getting new and experienced chefs to appeal to the taste buds of people who stay...More

Thank Azme
Response from Hillpark H, Manager at Hillpark HotelResponded 11 April 2016

Dear Azme, Thank you for the review on TripAdvisor. I have noted your concerns in regards to food quality, staff consistency & the hotel environment in general. We are in the process of introducing new menus & retraining our staff in all areas to ensure...More

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About
Amenities
Top amenities
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Room Service
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Room amenities
Microwave
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$56 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$56 - US$131 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (30)
Room & Suite (45)
Dining (4)
Questions & Answers
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Room Tips
"Most rooms have living room for easy of wathcing TV"
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"The rooms facing the main road are quieter as the music from the gym on the upper side can be irritating."
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"Awesome Climate, Luxurious Rooms and Great Service"
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"request for rooms facing the city"
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