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Hillpark Hotel

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Hillpark Hotel
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59 Reviews from our TripAdvisor Community

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Showing 54: English reviews
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New Delhi, India
Reviewed 3 weeks ago

Its was our Luck only that we happen to get chance to stay here. We 3 friends were travelling from Maputo to Mumbai last Oct'16, when our flight gets delayed and we have to stay one day in Nairobi. All arrangements were done by Kenya Airways. Airlines dropped us at Hotel at 1am. Hotel was somewhere 10km from Airport in...

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Helpful?
Thank sandeepkumarbaral
Mombasa, Kenya
Reviewed 23 February 2017

I had a great experience, i was in town for business and found this hotel through Booking.com. The hotel is undergoing renovations and a bit noisy but the service you get compliments it. Unable to mention names because all the staff are incredible.

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Helpful?
Thank saazizu
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Saazizu, It's awesome to read you enjoyed your stay with us. Thank you for posting a review. We hope to have you stay with us again. Regards, Tina

Reviewed 3 February 2017

Mine was not a stay but a visit at the hotel.This was the first hotel in my many travels that has a wall fitted international power adaptor. Whether you are traveling from South Africa, the US, Europe ... worry not because it will be plug and play into the wall sockets without the need for a travel adaptor.

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Helpful?
Thank gnyabera
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Gnyabera, Thank you for posting a review. We are glad you enjoyed a feature in our hotel. We hope to have you stay with us soon. Regards, Tina

Muskoka District, Canada
Reviewed 5 November 2016

This was a good hotel. There was construction going on so the sleep was not good, but that wasn't the hotels fault. The bed was comfortable enough. When I turned on the tap in the bathroom it would not shut off. I told the front desk and several minutes later maintenance came to fix it. The place was clean. We...

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Helpful?
Thank CanadianBlondie
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear CanadianBlondie, Thank you for posting a review about your stay at Hillpark Nairobi. We are happy to read you enjoyed your stay with us and issues were quickly sorted out. We look forward to meeting and exceeding your expectations upon your next visit. Yours Sincerely, Tina.

Reviewed 2 November 2016

Fairly priced rooms Quiet and calm Located out of the hustle and bustle of Nairobi, in Upper Hill Average restaurant Quick access to the airport Internet not very good. The hotel has a hair salon in case one needs a quick haircut

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Helpful?
Thank Franswa M
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Franswa, Thank you taking the time to post a review about Hillpark Nairobi. We look forward to meeting and exceeding your expectations upon your next visit. Yours Sincerely, Tina. Digital Marketer.

Reading, United Kingdom
Reviewed 20 October 2016

I arrived at 3.30 pm on Sunday 16 October as part of a 16 strong tour group. This was the last night of a fabulous 16 day trip which was largely spent camping so we were looking forward to an opportunity to spend a night in a "proper" bed with hot showers, etc before travelling home. The reception staff were...

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Helpful?
Thank Biggles001
HillparkHotels, Digital Marketing Exective at Hillpark Hotel, responded to this review

Dear Biggles, We appreciate you taking the time to post a review about your stay with us. On behalf of our entire staff here at Hillpark Nairobi we offer sincere apologies for your bad experience. We appreciate the feedback and are now using it to fine tune our operations. We look forward to meeting and exceeding your expectations upon your...

West of England
Reviewed 19 October 2016

Refurbished rooms are clean and comfortable, with rolltop baths and comfortable beds. The hotel loses stars because of the restaurant - on the basis of two dinner-time visits, the food was ok, but first choices from the menu weren't available.

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Helpful?
Thank Tripsie
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Tripsie We appreciate you taking the time to post a review about your stay with us. We are happy to hear you were pleased with our newly refurbished rooms. Thank you for your feedback about our restaurant, it has been shared with the team. We offer sincere apologies for the inconvenience caused. We will work hard to meet and...

Reviewed 17 October 2016

We get an apartment at fair price with 3 rooms 3 bathroom 1 kitchen (perfect for us, we made our breakfast before ;) The apartment is clean and comfortable. The services (we do not have specific needs) is perfect. I suggest it to every one.

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1Thank Jean-Nicolas L
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this review

Dear Jean-Nicolas We appreciate you taking the time to post a review about your stay at Hillpark Nairobi. We are very pleased to hear you enjoyed your stayed with us. We look forward to welcoming you again at Hillpark Nairobi. Best Regards, Tina

Reviewed 31 August 2016 via mobile

We arrived at the hotel at 22h30 to find a group of about 20 people in front of us in the queue. One receptionist needed to check everybody in (slowly), no apologies, no plan B, we all just had to wait an hour. First and last time... Get your things organised!

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1Thank Bram L
Reviewed 9 April 2016 via mobile

The hotel rooms are clean and cozy Location perfect if you have business in the same vicinity However, improvements need to be made in taste and quality of food by getting new and experienced chefs to appeal to the taste buds of people who stay in the hotel from all over Also mosquitos observed near restaurant in the Nrb cold!...

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Helpful?
Thank Azme
Hillpark H, Manager at Hillpark Hotel, responded to this review

Dear Azme, Thank you for the review on TripAdvisor. I have noted your concerns in regards to food quality, staff consistency & the hotel environment in general. We are in the process of introducing new menus & retraining our staff in all areas to ensure quality & service delivery meets our guest expectations. Rest assured that your next visit will...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
“As you walk through our doors, you will always feel a sense of coming home. This is our culture” Hillpark Hotels and Resorts is an indigenously Kenyan owned group of hotels featuring Hillpark Nairobi, Hillpark Tiwi, Olpejeta Mansion and our newest bundle of joy Amare Resort. We started off in 2002. Since then we have worked hard to ensure all your different hotel need is met. From business to pleasure to ensuring you keep up your fitness regimen. Our properties stretch from Ukunda, South Coast to Nairobi and Olpejeta in Nanyuki. We love nature; greenery always surrounds us… come see for yourself! ... more   less 

Additional Information about Hillpark Hotel

Address: Lower Hill Road | P. O. Box 46037, Nairobi 00200, Kenya
Region: Kenya > Nairobi
Price Range: €69 - €79 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hillpark Hotel 4*
Number of rooms: 100
Reservation Options:
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Questions & Answers

Questions? Get answers from Hillpark Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Awesome Climate, Luxurious Rooms and Great Service”
  • Queen Size Bed for Sleepwell
  • Have a Fun time
  • Feeling luxurious in Hotel Room
sandeepkumarbaral, 2 Apr 2017 | Read review
“request for rooms facing the city”
saazizu, 23 Feb 2017 | Read review
“Rooms on the upper floors are better”
541franswam, 1 Nov 2016 | Read review
“Request a refurbished room”
Tripsie, 19 Oct 2016 | Read review
“Ground floor apartment is best since there are no lifts.”
Kufunda, 7 Apr 2016 | Read review
5 of 5