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Crowne Plaza Nairobi

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Room & Suite (92)
Dining (39)
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Overview
  • Excellent43%
  • Very good41%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“big joe”(7 reviews)
“upper hill”(31 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (662)
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All reviewsbaraka restaurantbig joeupper hillclub floorpillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomstaxi servicean upgradeconference facilitiesbreakfast buffet is
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191 - 195 of 621 reviews
Reviewed 3 September 2016

The service was great, the food was great and left my taste buds happy. We had chicken soup and banana fritters for starters, pork chops and a very succulent duck as the main meals and the desert was the Sikia crepe with vanilla icecream....yum yum....More

Thank lorna s
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 5 September 2016

Dear lorna s, Thank you so much for your lovely review of our Sikia Restaurant. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...More

Reviewed 28 August 2016 via mobile

Very much disappointed. Mostly on the breakfast which is simply unacceptable. Had one night dinner in the in-house restaurant and that was for me the only positive experience. I will not quote the rate i paid but that was at least 3 times too high!...More

2  Thank marc v
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 31 August 2016

Dear marc v, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the...More

Reviewed 22 August 2016

Crown Plaza is nice hotel in Nairobi. It is clean, the food is good and tasty (including room service). The people , who are working there are quite friendly and professional. The place makes you feel safe.More

Thank Sophia T
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 24 August 2016

Sophia T, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General...More

Reviewed 20 August 2016

I stayed a couple of times in the Crowne Plaza for work and have to say that the customer service is outstanding. They have a dedicated customer service manager and all issues were resolved to my satisfaction. I recommend a room which is not facing...More

Thank Tolga_O
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 24 August 2016

Dear Tolga_O, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C...More

Reviewed 11 August 2016

The hotel has easy access to town by public means. Delicius finger licking dishes. posh environment, security available, friendly and welcoming staff. clean environment. the place is very nice with spacius roomsMore

Thank _mmtira
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 13 August 2016

Dear mmtira, Thank you so much for your superb review of Crowne Plaza Nairobi. I am pleased to read that you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$137 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$137 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (171)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
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goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
goodkaiya
5 May 2017|
AnswerShow all 2 answers
Response from anthonykngunga |
Yes all guestrooms have hairdriers
1
Vote
Room Tips
"High rooms best"
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"Choose the new wing"
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"City Facing Rooms are the best"
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"Room was quiet,even though I stayed at the room close to the main road on the second floor."
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