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Crowne Plaza Hotel Nairobi

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#18 of 164 Hotels in Nairobi
Certificate of Excellence
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Crowne Plaza Hotel Nairobi
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545 Reviews from our TripAdvisor Community

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Showing 508: English reviews
Johannesburg, South Africa
Reviewed 17 March 2015

This hotel is in what one day will be the business hub of Nairobi but is now an unpleasant building site with many dusty roads half paved and blocked by construction. There is nowhere nearby to walk to for a drink, meal or basic shopping. The hotel itself is being extended and one of the restaurants is closed as is...

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Helpful?
5Thank semarumi
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Semarumi , we do appreciate your comments on the regarding the construction in the Upperhill area, we are part of the expansion in Nairobi and certainly look forward to the full development and completion of the node, your comments regarding the breakfast buffet content has personally being addressed with the relevant managers and I can assure you the...

Johannesburg, South Africa
Reviewed 17 March 2015

I recently visited this hotel on a quick business trip to Kenya. Seeing as this was my first visit to Kenya - I was initially taken aback at how friendly the people of Kenya were. The traffic in Nairobi was a bit overwhelming - Our transfer to the hotel did take 45 minutes in peak traffic. On arrival at the...

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Helpful?
2Thank Deepesh G
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Deepesh , thank you for your kind words regarding our hotel, I would like comment regarding our security measures at the hotel, we firstly take the safety and security of our guest very serious and at all times would like our guest to feel safe and secure, the security measures practiced at the Hotel are in line with...

Nairobi, Kenya
Reviewed 11 March 2015

We happened to stop by for lunch the other day and were met by very friendly and courteous staff in the restaurant. The menu was brought to us without delay and drinks were offered most politely. We ordered the club sandwhich to our specific liking and got what we asked for - extremely fresh to the taste, plus a side...

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Helpful?
3Thank smatlock10
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Smartlock 10, thank you for your positive feedback, I will personally give the relevant staff the acknowledgement and recognition. Look forward to welcoming you back to our Hotel Kind Regards Allan Clingham

Breda, The Netherlands
Reviewed 6 March 2015

Stayed at this hotel for a few days on a business trip. Very friendly and helpfull staff. Unfortunately the pool area was under construction leading to the fact that nowhere one could sit outside. Good breakfast, nice restaurant. Once the pool area is finished will rate higher.

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1Thank tvr76
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Brenda , firstly thank you for the kind words regarding my friendly staff , I personally will pass onto my staff your comments, secondly my apologizes for the closure of my pool area and outside seating area as we are currently upgrading and expanding our outside pool and restaurant area in line with our customer comments and suggestions, we...

Reviewed 4 March 2015 via mobile

I've had a meeting at the Alabaster while the hotel was still new. The service was tip top then. My second experience: It has taken close to 37 minutes waiting for a waiter to show up. I hope the food service at the hotel (and the food itself) is not as bad, since We'll just have to do dinner at...

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Helpful?
Thank Lenchipai N
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Lenchipai N , It with embarrassment that I have to reply to your comments, we at the hotel certainly strive to give the highest level of service at all times, we certainly failed you during your visit at our hotel, please be assured that I personally will action the issues of service and look forward to welcoming you...

Atlanta, Georgia
Reviewed 16 February 2015

Just tried to check into this hotel after travelling 26 hrs from north America. Having made the reservation 3 weeks ago and having stayed at this hotel 4 times before i was comfortable all was good, until they inexplicably simply told me the hotel was full and they could not honour my reservation. They moved me across town to the...

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Thank Sebastian v
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Sabastian , please accept my humble apologizes for the inconvenience caused to you on your arrival in Nairobi, unforeseen circumstance that arose in our industry caused the hotel to be in an overbooked situation, as stated by yourself we at the hotel did arrange alternative accommodation at our sister hotel with transport to and back to our hotel...

Galveston Island, Texas
Reviewed 13 February 2015

The Crowne Plaza Nairobi is located in the fairly decent area of Upper Hill and I was able to walk (100 yards) to one of my meetings in a very nice office complex. The lobby area is very impressive and a pleasant and comfortable place for business conversations. The workout room is very big and well maintained. I think I...

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Helpful?
1Thank Jack M
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Mr Jack , I thank you for taking the time to write about your stay at our Hotel on TripAdvisor , I will personally give the positive feedback to the Managers concerned as well as address the issue of noise near your room , We at the hotel look forward to welcoming you back to Magical Kenya Kind Regards...

Stowmarket, United Kingdom
Reviewed 9 February 2015

After navigating the Nairobi traffic, it took 2 hours to get from the airport to the hotel, I was greeted by the nice friendly staff at the hotel. the interior of the hotel looks new and was well kept. On being shown my room, and an introduction, I settled to enjoy the luxury that was afforded to me. There was...

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2Thank Paul A
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Paul , we at the hotel thank you for your comments, we apologies for the inconvenience that may have caused you during our refurbishment , this is part of our continuous effort to maintain our product to the highest standard , looking forward to your return to Magical Kenya Kind Regards Allan Clingham

Reviewed 9 February 2015

The hotel is around 30 minutes drive from the airport. Airport transfer cars are average but the drivers are good. It is a secure and newly furbished. The staff are very kind. The rooms are good, quiet and clean. The meeting rooms are well equipped and comfortable. Be careful what you eat at the restaurant otherwise you may get upset...

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1Thank Levent T
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Levent T, we thank you for your constructive and positive comments, I personally will address the concerns with the staff pertaining to your comments, we look forward to welcoming you back to Magical Kenya soon. Kind Regards Allan Clingham

Reviewed 6 February 2015

Went to the Crowne Plaza Restaurant on the first floor for Nairobi Restaurant week. The soup was good. The main course was ok. The deserts were terrible. The ice-cream they used tasted of ice. The hot chocolate pudding was not hot and it was barely a mouthful - I would not call it a pudding. The cheesecake was frozen and...

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Helpful?
1Thank Lily_from_Nairobi
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Lilly, I am extremely disappointed with staff after reading your comments regarding your experience in Saki Restaurant, I do apologize for your unexceptionable experience, please be assured of my personal intervention with the staff concerned. Please feel free to contact me directly so may invite you back to experience our restaurant at the standard that we strive to achieve....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: €158 - €246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
6 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“New wing upper floors good.”
 of 5 bubbles paulcN6059GS, 9 Mar 2017 | Read review
“308 good size suite, quiet & comfortable.”
 of 5 bubbles JamesPAB, 1 Mar 2017 | Read review
“Try rooms in the new wing”
 of 5 bubbles Mimmina1967, 25 Feb 2017 | Read review
“Smile, be attentive to the staff. Even number club rooms have a better view”
 of 5 bubbles papalorenzo, 18 Feb 2017 | Read review
“All rooms are good. You have can have two big double beds or one big double bed on higher floors. Family rooms are adjoining.”
 of 5 bubbles netmatharu, 16 Feb 2017 | Read review
5 of 5