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Crowne Plaza Nairobi

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Traveller (187)
Room & Suite (92)
Dining (39)
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Overview
  • Excellent45%
  • Very good40%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“upper hill”(32 reviews)
“the club lounge”(21 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (687)
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All reviewsbaraka restaurantupper hillthe club loungepillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomsairport transfertaxi serviceconference facilitiesspecial thanksbreakfast buffet is
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181 - 185 of 644 reviews
Reviewed 25 November 2016 via mobile

Hi, I really enjoyed the services at the hotel. For the breakfast services, I say thank you to Carol Sang. Your services were awesome and your kindness. I also enjoyed the conference facilities and the Room was good as well. Nick..

Thank Nick L
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 29 November 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Reviewed 25 November 2016

The service was good more especially buffet time-the waitress and waiters are professional,especially one Caroline who saved me twice,she is good and knows how to treat clients well. Did have time to visit your rooms,they are wow! The locations of the hotel is cool,no noise...More

Thank jeffmasanta
Response from CPNBO_Management, Manager at Crowne Plaza NairobiResponded 29 November 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Reviewed 23 November 2016

I went in this hotel for 3 nights for a business travel and I am disappointed: it is strange that Crowne Plaza allows this level. The hotel is generally clean and the staff supportive, however (i) breakfast has a small selection, compared to other international...More

Thank PumaTraveler87
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 25 November 2016

Dear c-napoli1, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity...More

Reviewed 22 November 2016

This was my first time at the Crowne Plaza. The staff were excellent and sorted out a problem with my bill very efficiently. Food is good and the rooms are to a high standard. It's a bit out of town which is a problem as...More

Thank Graham D
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 25 November 2016

Dear Graham D, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C....More

Reviewed 20 November 2016 via mobile

I stayed here for two days while attending a work related function. The place is quite nice and pricey, but being in upper hill, there's not much space for hotel grounds. Food was average. The rooms are well set,and quiet, with a mini bar and...More

Thank iLaw O
Response from CPNBO_Management, General Manager at Crowne Plaza NairobiResponded 21 November 2016

Dear iLaw O, Many thanks for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again in the future. Sincerely, Allan...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$152 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$152 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#18 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (187)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
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l7hgw
9 June 2018|
AnswerShow all 2 answers
Response from MoKad | Reviewed this property |
Isn’t terribly close to the airport, just to be aware
1
Vote
goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
Room Tips
"If you wish to see the city then anywhere above the 5th floor"
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"Ask for a room with a view of the city"
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"The place to be when out of home. Fifth floor, corner room, large with an outside view"
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"High rooms best"
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