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Crowne Plaza Hotel Nairobi

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#16 of 161 Hotels in Nairobi
Certificate of Excellence
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507 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Hotel Nairobi
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Showing 470: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 2 weeks ago via mobile

Had a memorable stay in the Nairobi thanks to the team at Crowne Plaza Nairobi. Checkin was a surprise as I was upgraded to a Club Room as I was a IHG gold member, even though it's not the norm. Room was large and well presented. Having a shower cubicle plus a bath tub was a nice. Breakfast could be...

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Helpful?
Thank mangy_boy
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear mangy_boy, Thank you so much for your excellent review of Crowne Plaza Nairobi. We appreciate your loyalty as an Gold Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again....

Nairobi, Kenya
Reviewed 3 weeks ago

It has been a great pleasure especially the food and beverage team has made effort to ensure we come back over and over again.To Justus,Lucy,Samuel ,Lynette and Skia team at large,we really thank you for creating a homely experience for us,Martin njoroge at Babalu's. and Evelyne Mwikali,Emma and Rebecca at club lounge,a big thank you to you guys for your...

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Helpful?
1Thank mambiri
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear mambiri, Thank you so much for your fantastic review of Crowne Plaza Nairobi. I am delighted to read that you enjoyed your stay with us and we made you a home in Nairobi.  I wish to thank you for your commendation of the team members; I will with great pleasure share this review with them and the entire team. This...

Reviewed 3 weeks ago

Great location with a quiet environment, the ambiance was good and the restaurant was clean.We enjoyed the club sandwich recommended by Sang, compliments to the Chef for nice presentation we could not expect less,thanks to sang for her excellent service she has a warm welcoming smile, great hospitality !!!

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Helpful?
1Thank timothy b
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear timothy b, Thank you so much for your great review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I wish to thank you for your commendation of Sang, I will definitely share this with her and the entire team. We hope...

Reviewed 3 weeks ago via mobile

Very helpful staff and very attentive upon arrival, thanked me for my loyalty and upgraded my room and even gave me and my colleagues nice souvenirs. Colin who is a waiter in one of the restaurants was there during our breakfast and lunch dining times. He was very helpful along with the other staff. Very busy hotel with business traffic...

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Helpful?
1Thank Tandrea H
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

Edmonton, Canada
Reviewed 3 weeks ago

This is a newer hotel in the Upper Hill area of Nairobi. Since it's not right in town, it's easier to navigate around traffic and get to meetings in different parts of the city. Special thanks to Collins in the restaurant for excellent, attentive service!

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1Thank khadijajetha
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager.

Reviewed 4 weeks ago via mobile

Ideal location outside of the city centre - considering traffic is busy all the time this location is ideal. My room was lovely - clean, spacious and comfortable. My driver - Big Joe was fantastic, shared so many stories about the history of Kenya - I had the privilege of having his company for 2 house - ask for him...

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Thank Corey S
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Corey S, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager.

Reviewed 4 weeks ago

Really great service at the check in as well as from concierge and room service. Wifi worked well in room and rooms were well appointed and comfortable. Club lounge breakfast was very good with many selections. Extra security checks on drive in as well as coming into hotel.

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Thank JodyH2
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear JodyH2, Thank you so much for your review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager.

Reviewed 4 weeks ago

Crowne Plaza Nairobi, Kenya February 2016, was previous my last stay at Crowne Plaza and upon return in September-October 2016, I was greeted by many familiar faces and new faces greeted me as I arrived and during my stay. The service was excellent from concierge staff Mr. Peter, Stephen. At the reception desk, Ms. Fiona, Evah, Carol, and Evelyn welcomed...

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Helpful?
Thank Will W
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear Will W, Thank you so much for your review of Crowne Plaza Nairobi. We appreciate your loyalty as an IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us and thank you for commending the team members who made your stay memorable. I will definitely share these comments with the entire team. A positive guest...

Burlington, Vermont
Reviewed 5 weeks ago

The staff was very friendly and accommodating. II stayed in the new wing where the rooms were large with good internet. The food in the restaurant was ok--I recommend room service as this seems to give a better selection. My one request to management: please please make your pool available after 6pm. It's a lovely pool and this is when...

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Thank VermontTraveler21
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Dear VermontTraveler21, Thank you so much for your candid review of Crowne Plaza Nairobi. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C. General Manager

Atlanta, Georgia
Reviewed 23 October 2016

This is a relatively new hotel, that's about 20 minutes away from the international airport. We used it for 1 night before our trip and 1 night coming back as we transferred to Wilson airport to fly out to the Mara. The rooms are spacious and clean, the buffet for breakfast and dinner is very good and the service is...

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Helpful?
Thank John B
CPNBO_Management, General Manager at Crowne Plaza Hotel Nairobi, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Allan C, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Nairobi is a new and stylish, 4 Star hotel strategically located in the commercial area of Upper Hill in Nairobi. The hotel is surrounded by multinational companies, diplomatic missions, banks, government offices, insurers and hospitals. Our pillar-less ballroom and 6 boardrooms with state-of-the-art equipment make it the ideal place to stay and meet. The Crowne Plaza Nairobi is just a 30 minute drive from the Jomo Kenyatta International Airport, 10 minutes drive to the City Centre and 20 minutes drive to the famous Nairobi National Park and Animal Orphanage. Crowne Plaza Nairobi has 206 superbly appointed spacious rooms which include thirteen suites, a club floor with its exclusive lounge. All rooms are air conditioned and have high speed wireless internet connectivity. To compliment this is the Business Centre, the double story ultra-modern fitness centre and heated swimming pool, Multiple restaurants and a double story bar, 24 hour room service, a gift shop, money changing facilities, beauty salon, travel desk, secure and ample parking space, and same day laundry facilities. ... more   less 

Additional Information about Crowne Plaza Hotel Nairobi

Address: Kenya Road Upper Hill | PO Box 25574, Nairobi 00100, Kenya
Region: Kenya > Nairobi > Upper Hill Estate
Price Range: €137 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Nairobi 4*
Number of rooms: 206
Reservation Options:
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Hotel Style:
#9 Romantic Hotel in Nairobi
#10 Spa Hotel in Nairobi
#16 Luxury Hotel in Nairobi
#16 Business Hotel in Nairobi
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Nairobi staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza Hotel Nairobi staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the left side of the hotel”
 of 5 bubbles c-napoli1, 22 Nov 2016 | Read review
“Honest opinion we dont like the annex...too bright for us..maybe someone else could love that.”
 of 5 bubbles mambiri, 16 Nov 2016 | Read review
“Top floor guest rooms give a better view of the surrounding areas...”
 of 5 bubbles georgemB7766BJ, 13 Sep 2016 | Read review
“Room Series - 29 and 24 are quite zones you can choose them”
 of 5 bubbles PumaSri, 12 Sep 2016 | Read review
“I stayed in two separate rooms on two occasions and both were excellent”
 of 5 bubbles 533douglasg, 6 Sep 2016 | Read review
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