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Crowne Plaza Nairobi

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Traveller (171)
Room & Suite (92)
Dining (39)
Overview
  • Excellent43%
  • Very good41%
  • Average11%
  • Poor3%
  • Terrible2%
Travellers talk about
“big joe”(7 reviews)
“upper hill”(31 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (659)
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619 results
Traveller rating
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263
253
69
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14
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All reviewsbaraka restaurantbig joeupper hillclub floorpillow menubusiness hotelihg memberfitness centerbusiness triproom servicethe hotel is cleanmain restaurantcomfortable roomstaxi servicean upgradeconference facilitiesbreakfast buffet is
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1 - 5 of 619 reviews
Reviewed 3 days ago

Thank you, Crown Plaza for the excellent service... Everyone there is on the lookout to see who needs help. I don't have much to say... the smiles from the stuff are real... Thanks to Jane Thuku who tolerated my last minutes changes as we were...More

Thank Thulani Yeyeye G
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 days ago

Dear Thulani, Thank you for taking time to review your home away from home and for your 5 star review! We’re elated to read that your stay with us was excellent! Our associates are our greatest asset and I'm very happy that they made your...More

Hotel's Favourite
Reviewed 31 December 2017 via mobile

The hotel itself was alright. There was nothing bad about it, there was nothing significant. The service however made a difference in our stay. You could stay in a really expensive hotel in New York and not be as happy as I was at Crowne...More

Thank ShekD
Response from Titus K, Manager at Crowne Plaza NairobiResponded 8 January 2018

Dear ShekD, Thank you for taking the time to write a review. We strive to make each stay as pleasant and comfortable as possible. It gives me great pleasure to read of your exceptional experience, especially the service from the staff who aim to deliver...More

Reviewed 3 days ago

My experience at the Crowne Plaza has been pretty terrible- they were very full when I came, and the bathroom wasn't clean. I asked them to clean it, but when I returned at night, it was still dirty. Another time, the electricity went out for...More

Thank mhaji220
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 days ago

Dear Guest, Thank you very much for sharing your experience at Crowne Plaza Nairobi. We do appreciate your feedback. Crowne Plaza Nairobi is wholly committed to serve our guests exceptionally and ensure their experience with us is exceeding. I am sad to hear about your...More

Reviewed 4 days ago via mobile

My stay at the crowne was outstanding. The level of service is truly world class. Had a noise issue with my room. After reporting the issue to management, my room was changed and effort was made to ensure my stay was comfortable. From the front...More

Thank Nalini N
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 2 days ago

Dear Nalini, Thank you for taking time to review your home away from home and for your 5 star review! We’re elated to read that your stay with us was outstanding and that you found the service accorded to you truly world class! Our associates...More

Reviewed 5 days ago

This was my third visit to Nairobi and it seemed fitting that I returned to this hotel. I wasn't disappointed. I was once again met with a very warm welcome and treated like a VIP. The hotel is still in a very good standard of...More

Thank Paul C
Response from Makandi L, Marketing Manager at Crowne Plaza NairobiResponded 4 days ago

Dear Paul, Thank you for taking time to review your home away from home and for your 5 star review! We’re elated to read that we did not disappoint even on your third visit at Crowne Plaza Nairobi! Its great to note that you enjoyed...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$135 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$135 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Romantic Hotel in Nairobi
#11 Spa Hotel in Nairobi
#16 Business Hotel in Nairobi
#19 Luxury Hotel in Nairobi
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (171)
Room & Suite (92)
Dining (39)
Pool & Beach (6)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
goodkaiya
7 February 2018|
AnswerShow all 3 answers
Response from aakbarali00 | Property representative |
Hi, we have a reverse osmosis system for all water at the hotel. This purifies all the water. Thank you for your enquiry
1
Vote
mygutierrez7
23 August 2017|
AnswerShow all 6 answers
Response from danielmbaabu | Property representative |
Yes we do but depends on the time. From 1 am to 5 am, you have to pre-book.Thereafter they will be an extra charge.
1
Vote
goodkaiya
5 May 2017|
AnswerShow all 2 answers
Response from anthonykngunga |
Yes all guestrooms have hairdriers
1
Vote
Room Tips
"High rooms best"
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"Choose the new wing"
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"City Facing Rooms are the best"
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"Room was quiet,even though I stayed at the room close to the main road on the second floor."
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