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Holiday Inn - Citystars

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#17 of 139 Hotels in Cairo
Certificate of Excellence
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473 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Reviewed 2 June 2014 via mobile

I stayed in the hotel for a week in a single room 915, the hotel is attached to City Stars mall (Biggest Mall in Egypt). The room is kinda small (like most of holiday inn chain) which is suitable for single person, clean and the beds are comfort. The Gym is old and need to be renewed. The pool is...

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Helpful?
Thank Ahmed F
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Ahmed F, Thank you very much for the time you took to share your experience at Holiday Inn Cairo Citystars. We are glad you enjoyed your stay with us and that you found our colleagues helpful, please rest assured that all your comments are put into consideration as it is only through our loyal guests' comments that we can...

London, United Kingdom
Reviewed 24 May 2014

Having stayed in lots of Holiday Inns, there is the corporate standard and this one was just as good. This was one of five hotels which we stayed in on our business trip to Egypt and the only one where I had a decent sleep, good bed, decent pillows, clean, air conditioning that worked and which was quiet, subdued traffic...

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Helpful?
Thank Mick H
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Mick H, Thank you so much for your review of our hotel. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take...

Cairo, Egypt
Reviewed 20 May 2014

Yes, It is a little bit small hotel with small bed rooms. The view is not good facing buildings with households. No balconies in room, just a small window.Swimming pool is somewhat small. On the other side, food is nice and staff is very nice. Breakfast is full of several kinds of food.

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Helpful?
Thank fadel E
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear fadel E, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. We are delighted to learn that you enjoyed your stay with us and would like to further extend our services in the future; we have a wide variety of room types and sizes that we hope you can enjoy during your next visit. Looking...

Dubai, United Arab Emirates
Reviewed 19 May 2014

i found it very pleasant hotel with pleasant staff which are helpful. the special about the hotel is the location as it is connected to a big mall if not the beggist in the city .. another thing is the security which is very noticed.just i dint like the type of soaps used in bathrooms. i recommend ths hotel.

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Helpful?
Thank Sami420
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Sami420, Thank you very much for sharing your experience at Holiday Inn Cairo Citystars. It is always rewarding for the whole team at the Hotel to see such encouraging comments and help us further extend genuine hospitality our valued guests deserve. Looking forward to welcoming you again in the near future. Sincerely, Mohamed B. Ibrahim General Manager

Dubai, United Arab Emirates
Reviewed 18 May 2014

The Holiday Inn is located in the mega shopping mall complex called "City Stars" located in the heart of Cairo's up-market shopping area. This area is far from the trouble spots such as Tahrir square, Shubra etc, and is located in a well connected part of Cairo. This place is ideal for the business visitor, who wants to stay in...

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Helpful?
Thank Ram Mohan J R
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Ram Mohan J R, Thank you so much for taking the time to share your experience at Holiday Inn Cairo Citystars. We are delighted to learn that you enjoyed your stay and liked our rooms and hotel facilities and above all that you felt safe with us. It is our utmost objective to make our valued guests' stays safe,...

Sofia, Bulgaria
Reviewed 12 May 2014

The service is great, very helpful staff, bug spacious rooms. Tried the Indirq indian restaurant, totally recommend!!! Citystars mall is few steps away, for shopping, food, cinema or just for a walk. Would like to thank Mr Omar on the reception, he was just the best!!!

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Helpful?
Thank pepinka
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Pepinka, Thank you so much for sharing your experience in Holiday Inn, we are delighted to learn that you enjoyed our hotel and its facilities. Your appreciation has been forwarded to our colleague and he felt rewarded. We look very much forward to welcoming you back in the near future. Sincerely, Mohamed B. Ibrahim General Manager

Sharjah, United Arab Emirates
Reviewed 6 May 2014

It was my first visit to Cairo and this was the first hotel i stayed during my trip. I have stayed at Holiday Inn hotels before and am glad that this hotel met all my expectations of this hotel chain. Location: It is located in a good suburb of Cairo called Heliopolis and is close to many office areas which...

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Helpful?
Thank Kushal2687
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Kushal2687, Thank you very much for the rich review that you took the time to post on TripAdvisor about your experience at Holiday Inn. We are very pleased that you enjoyed our room, food and facilities and rest assured that your comments will not go unnoticed, it is only through our loyal guests' suggestions that we can improve our...

Reviewed 28 April 2014

Holiday inn Citystars location is just great within an bigger shopping mall City stars and other accessible hotels and business buildings. Very clean spacious rooms , and good food. Also good value for Money if you are looking for a place near the Cairo int airport and new Cairo business compounds. Good for short and long stays .

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Helpful?
Thank AhmedDawoud
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear AhmedDawoud, Thank you very much for sharing you experience at Holiday Inn. We are delighted to learn that you likes our rooms and enjoyed our food, it is through our loyal guests comments that we can improve our services. Looking forward to welcoming you again in the near future. Sincerely, Mohamed B. Ibrahim General Manager

Tampa, Florida
Reviewed 26 April 2014 via mobile

I stayed for 4 nights with my family for the second time this year while visiting Cairo. Omar at the front desk was very accommodating by providing a room on the 6th floor near the pool and gym. This hotel has such a great advantage in being connected to the City Stars Mall. Basma Samy at the front desk who...

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Helpful?
Thank metwaly06
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear Metwaly06, Thank you so much for your usual support and encouragement by posting your overwhelming reviews; It is our utmost pleasure to have you as a loyal guest and look forward to welcoming you always at Holiday Inn Cairo Citystars. Sincerely, Mohamed B. Ibrahim General Manager

Riyadh, Saudi Arabia
Reviewed 26 April 2014

I chosed to stay in this hotel because i have work near it. Honestly it was great stay. It was real standard 5 star hotel, my stay worth what i paid. Everything was up to my expectations except the breakfast buffet which i didnt like it that much, the room service and the staff were so helpful. I really recommend...

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Helpful?
1Thank Sa S
MohamedI926, General Manager at Holiday Inn - Citystars, responded to this review

Dear SA_Traveller_SA, Thank you very much for taking the time to post a review about your experience at Holiday Inn; we are delighted that you enjoyed your stay with us and for recommending us for others. We are sorry that you did not find our breakfast up to your expectations and we promise to look into this. Looking very much...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Holiday Inn Cairo City Stars is part of the exciting CityStars Complex, the largest shopping and entertainment centre in the Middle East, and the latest integrated project and landmark in Cairo. The hotel is ideally located 7 minutes from Cairo International Airport, 10 minutes from Cairo International Conference Centre and 30 minutes from downtown Cairo. The hotel is ideal location to start many tours and also enjoy the vibrant life of Cairo.Guests are assured of a comfortable and relaxing stay in 311 guestrooms including superior rooms, executive rooms and suites. Executive Floor guests will have access to the Executive Lounge where they can check in and our privately and enjoy breakfast, snacks and drinks on complimentary basis. Holiday Inn Cairo City Stars offers various dining options, coffee shop, bar, lounge and 24 hour room service. Also 4 banquet rooms with flexible spacing.Facilities and services at Holiday Inn Cairo City Stars include fully equipped Business Center. The hotel offer Complimentary High Speed Internet Access and WIFI in all guest rooms, and Health Club offers the latest state-of-the-art fitness equipment. ... more   less 

Additional Information about Holiday Inn - Citystars

Address: Ali Rashid Street, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: €126 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Holiday Inn - Citystars 4.5*
Number of rooms: 311
Reservation Options:
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Also Known As:
Holiday Inn - Citystars Hotel Cairo
Holiday Inn Cairo
Cairo Holiday Inn
Hotel Style:
#16 Luxury Hotel in Cairo
#16 Family Hotel in Cairo
#23 Business Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn - Citystars staff and other travellers.
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Questions? Get answers from Holiday Inn - Citystars staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool view rooms are much better than the rooms overlooking the street. For a better sleep quality try rooms away from the mall.”
 of 5 bubbles M_Sami5870, 7 Sep 2016 | Read review
“859 has great city views but can be loud from the traffic and Mosque.”
  • View from 859
  • Easy and spacious to get some work done
  • Room 859
  • Room 859
  • Room 859
  • Room 859
 of 5 bubbles Kloberda, 3 Sep 2016 | Read review
“Choose higher level room to avoid noise from the street.”
 of 5 bubbles fareedo58, 13 Aug 2016 | Read review
“All r quieter, try to get room facing the street, so u can see life!”
 of 5 bubbles 402renes, 7 Aug 2016 | Read review
“Avoid the street facing rooms”
 of 5 bubbles SQ320, 5 Jul 2016 | Read review
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