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Fairmont Towers Heliopolis

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#6 of 139 Hotels in Cairo
Certificate of Excellence
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Fairmont Towers Heliopolis
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752 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Reviewed 23 August 2015 via mobile

The best casino in cairo a lot of fun the atmosphere was great excellent first impression by ((Monica )). We enjoyed - the room is clean and big , many restaurants and bar the staff are very professional and friendly The pool and gym very nice Overall. Excellent

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Helpful?
Thank Mary A
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your very kind review. We are so happy to know that you had a very pleasant stay and that you had a fun great experience in our casino. We look forward to welcoming you back very soon at Fairmont Heliopolis & Towers. Kind Regards, The Fairmont Team

Cairo
Reviewed 23 August 2015

They ruined our wedding night, a once in a life time event. We found a cockroach in the bathroom on our wedding night.. when we complained on the following day upon checkout, they couldn't be bothered.

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3Thank Haitham_Al-Attar
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your feedback. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management, who is currently investigating the matter. We will contact you on the number you provided. Kind Regards, The Fairmont Team

Riyadh, Saudi Arabia
Reviewed 20 August 2015

The hotel is amazing with a great service , I really recommend this hotel if you want to stay away from the center of Cairo , the food is great , the staff are helpful , they provided a free ride to the airport an a brand new Mercedes Car .

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Helpful?
Thank ThisIsLivingPlus
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your above review. We are delighted to know that you had a pleasant stay at our premises, and that you find our airport shuttle services very convenient. At Fairmont Heliopolis & Towers, we always aim to turn our guests’ moments into memories. Kind Regards, The Fairmont Team

Reviewed 18 August 2015 via mobile

It was my first time to stay at Fairmont hotel so I was excited to stay there . The hotel is near Cairo int. Airport which means its far from downtown and traffic jams the front disk was very helpful and told me everything l need to know about the room and the hotel and check in was easy and...

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Helpful?
Thank Mohamed G
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thanks you so much for your above kind review. We are delighted to know that you enjoy your stay at Fairmont Heliopolis & Towers and that you liked our rooms, amenities, services and staff. We are also delighted to know that you had a positive dinning experience at Leonardo; our authentic Italian cuisine. We always aim to turn our guests’...

El Mansura, Egypt
Reviewed 15 August 2015

i visited this hotel in may 2015 , my first impression was very bad since i entered the hotel , very long check in more than one hour to have my room , no welcome drink offered for me , staff were un friendly and not smily which upset me too much. room was one bed for 3 person me...

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Helpful?
2Thank Dr-Yasser A
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your feedback. We regret any inconvenience that have happened during your stay. Kindly note that this has been communicated to the hotel management, who is currently investigating the matter. We will contact you on the number you provided. Kind Regards, The Fairmont Team

Reviewed 15 August 2015

Was made to feel very welcome by all the staff, everyone greeted me with a smile and were more than happy to help. Hotel is spotless and there is a small but well kept pool. Breakfast menu was excellent, nice mix of continental / fried. There are a number of restaurants within the hotel complex, special mention has to go...

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Helpful?
Thank Tremayne C
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thanks you so much for your above kind review. We are delighted to know that you enjoy your stay at Fairmont Heliopolis & Towers and that you liked our rooms, amenities, services and staff. We are also delighted to know that Le Marche was able to serve you the best French onion soup you’ve tasted. At Fairmont Heliopolis & Towers...

Ahmedabad, India
Reviewed 14 August 2015 via mobile

I have stayed their day and night and found this hotel in excellent condition . Rooms were clean and nit. They have in total 16 restaurants and served almost all cuisine from different parts of world. I had chance to eat at Lebanese restaurant and pizza bar. I could say both were nice and served delicious food. I would strongly...

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Helpful?
1Thank DrHemant666
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your above review. We are so glad to know that you liked our rooms and services. We are proud to hold 18 diverse cuisines to serve the palate of every guest. Thank you so much for choosing Fairmont Heliopolis & Towers, and we look forward to welcoming you back during your next visit. Kind Regards,...

Calgary
Reviewed 5 August 2015

We usually select this hotel because of the excellent unpretentious service we receive. When we are in the Fairmont Hotel they call us every day to our room to ask us if we are satisfied and what more that can do for us.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank 962magedg
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your above review. We are so glad to know that you enjoy your stay at our premises and that you find our staff delivering excellent unpretentious service. Thank you so much for choosing Fairmont Heliopolis & Towers, and we look forward to welcoming you back during your next visit. Kind Regards, The Fairmont Team

Abu Dhabi, United Arab Emirates
Reviewed 4 August 2015

We stay there for 2 nights, end of July, we had a pleasant stay, good service, clean rooms, welcoming staff. Our only dissatisfaction was the room service, was over priced and not up to standard. The electricity was shut down several times as well, they had generators for the light, but no air conditioners !

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Helpful?
Thank Nader-Sherry
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your above review. We are so happy to know that you had a pleasant stay and that you liked our services, rooms and staff. Regarding your concern, kindly note that it has been communicated to our hotel management, who always aim to refine services and meet out guests’ expectations. We regret any inconvenience that might...

India
Reviewed 31 July 2015

Had a very satisfying stay experience in Fairmont Hotel. The staff were warm , smiling and eager to attend to my needs. The rooms were spacious , clean and well maintained. The location is also very close to the airport and easily accessible. A variety of food choices to cater to different tastes and cultures is also a big positive.

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank sudhir855
FairmontTowers, Manager at Fairmont Towers Heliopolis, responded to this review

Thank you so much for your above review. We are so glad to know that you had a pleasant stay and that you found our staff warm and eager to your needs. We are also so glad to know that you liked our rooms, amenities and location. We look forward to welcoming you back very soon at Fairmont Heliopolis &...

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Near Fairmont Towers Heliopolis

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
At the heart of Cairo’s diplomatic and presidential neighborhood, few minutes away from Cairo International Airport elegantly stands the Fairmont Towers, Heliopolis, a luxury Cairo, Egypt hotel.The design of Fairmont Towers, Heliopolis, Cairo, Egypt hotel comprises a unique mix of contemporary art and authentic décor that echoes modern Cairo along with the distinct Egyptian heritage. From the unequalled spacious guest rooms to the state-of-the-art conference facilities, from the water passages across diverse array of restaurants’With 835 guest rooms and suites providing the most lavish Cairo, Egypt accommodation, 15 superlative dining choices, 69 thousand square feet of Cairo banquet space, unrivalled range of guest services and recreational facilities that incorporate squash, tennis, and beach-volley courts, fully-equipped health club, 3 swimming pools, kids pool and play ground, beauty salon, and convenient shopping choices, Fairmont Towers, Heliopolis portray a destination on its own. ... more   less 

Additional Information about Fairmont Towers Heliopolis

Address: El Shaheed Sayed Zakaria Street | Horreya, Heliopolis, Cairo 2480, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: €153 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Towers Heliopolis 5*
Number of rooms: 247
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Fairmont Hotels and Booking.com so you can book your Fairmont Towers Heliopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Towers Heliopolis Hotel Cairo
Fairmont Hotel Cairo
Fairmont Cairo
Cairo Fairmont
Hotel Style:
#6 Luxury Hotel in Cairo
#8 Business Hotel in Cairo
#15 Romantic Hotel in Cairo
#21 Family Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont Towers Heliopolis staff and other travellers.
2 questions
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Chester, United Kingdom

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Questions? Get answers from Fairmont Towers Heliopolis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“upper floor”
 of 5 bubbles 352deeb, 20 Jan 2017 | Read review
“Ask for what you want and accept nothing less.”
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“pool view rooms on higher floor are better”
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