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Le Meridien Heliopolis

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468 Reviews from our TripAdvisor Community

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Showing 351: English reviews
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Torrevieja, Spain
Reviewed 2 weeks ago via mobile

Ny last visit to Le Meridian Heliopolis was a disaster. Ruined two pause of trousers om a chair in ny room and the person in charge siden not believe me. I never ever visit a hotel where I was not believed. I even took pictures of the chair, and showed them the chair - in vain. This is NOT good...

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Helpful?
Thank TronEnger
Nelly O, Administrative Assistant to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valuable Guest, First let me thank you staying at Le Méridien Heliopolis and for posting a review on our Hotel while recently visiting Cairo. I was deeply concerned by your comments. Rest assured that I have conveyed your remarks to the Department Heads concerned for their immediate corrective actions. Please accept our sincere apology for not being up to...

New York City, New York
Reviewed 19 January 2017

Stayed at this for a 2 night business trip to Cairo location was great for business meetings and Cairo traffic and was amazed at how nice and friendly the staff at this hotel are. Looking out for my needs and safety handling transport and fixing issues that came up. did find some of the rooms to be a bit outdated...

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Helpful?
Thank brucegurfein
Nelly O, Administrative Assistant to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Client, Delighted to note that you have appreciated your recent stay at Le Méridien Heliopolis, and very proud to read the kind words you have posted expressing your satisfaction, particularly with our friendly and nice staff. Indeed, our Hotel needs a new facelift and we are definitely working on it, and in reality it was scheduled to start...

Hanoi, Vietnam
Reviewed 9 January 2017 via mobile

The hotel has very nice and helpful staff and the location is OK but it clearly hasn't been updated since 1976. We did try the bar which was OK but Starwood really needs to spend some money on this place if it is to work a a business hotel

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Helpful?
Thank The Z
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Greetings from Le Méridien Heliopolis… We are delighted to know that you’ve enjoyed your overall experience with us; we genuinely value your comments, particularly your lovely remarks regarding our nice helpful staff and our location. We totally agree that our hotel is in need to a new facelift, let me tell you that our hotel opening was...

Cairo, Egypt
Reviewed 30 December 2016

The reservation dates was wrong (arrival day was wrong), i could barely find a "smoking room" while i asked for a "non-smoking room",cause i am highly allergic to smoke.They couldn't do anything about it. It is not a pleasant stay.

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Helpful?
1Thank Michael R
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is with great concern that I have read your review and thank you for bringing these issues to our attention, We always appreciate when our guests take the time to share their concerns with us so we can endeavour to meet their expectations. I would like to assure you that reservation confirmation e-mail was sent to...

Reviewed 8 December 2016

After reading some of the other reviews of this hotel, my expectations were very low. Thankfully, the hotel beat my expectations. It was very clean from the lobby to the hotel room. There are several excellent restaurants on site that are good and offer a wide range of cuisine. The breakfast buffet was excellent. Our waiter, Mohamed, went above and...

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Helpful?
Thank Dave B
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is a real pleasure to learn that you have enjoyed your stay at Le Méridien Heliopolis as reflected by your positive review. We really appreciate your lovely and wonderful words regarding our services, rooms and staff. We are delighted to have met your expectations and confirm our commitment to always deliver the best of service to...

Dubai, United Arab Emirates
Reviewed 30 November 2016 via mobile

Quite an old property and hence it shows in everything from the bathroom to the passage. However, the rooms are neat and clean. More of a four star quality. Quite happy since I had to pay only similar rates. Staff were generally helpful but always felt they were trying to sell me a tour package.

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Helpful?
Thank sameerkm1975
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Thank you for your kind words, very much appreciated. Le Méridien Heliopolis Team Members who are all geared to provide their guests with the utmost comfort, care and attention, were delighted to hear about your comments. Please consider Le Méridien Heliopolis YOUR HOME in Cairo. Kind regards, The Hotel Management

Cape Town, South Africa
Reviewed 27 November 2016

The hotel is old and thats not a bad thing but the hotel is disgustingly filthy across the board. I took pictures of filth in the toilets and the room to show the manager who appeared surprised. This hotel is by far the worst I have stayed in. The rooms smelt like a sewer most times and the other times...

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Helpful?
Thank Ismael H
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Greetings from Le Méridien Heliopolis… Thank you for choosing Le Meridien Heliopolis Hotel, while recently staying in Cairo, and for taking the time to complete the online guest expectations survey. We have regrettably noted that we did not meet your overall expectations; we kindly request you to accept our sincere apologies for any inconvenience caused. Your comments...

Qena Governorate, Egypt
Reviewed 1 November 2016

For the several times visit the hotel I found all the employees are friendly and really cooperative especially the concierge team also the rooms are very cleaned with a very comfortable beds but the quietness in the room is very low.

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Helpful?
Thank tareky119
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, First let me thank you for staying at Le Méridien Heliopolis and for posting a review reflecting your positive experience, with gratifying comments, is greatly appreciated. We genuinely value your excellent scores regarding our friendly and attentive staff as well as our services. Once again, we thank you for your motivating feedback; it will be our pleasure...

Esbjerg
Reviewed 30 October 2016

I stayed at this hotel at several occasions and for many days each time. I came there as it is a part of the SPG Group and I had a good time there. I only used the lobby restaurant, friendly staff and generally good food and beverage. Overall, you are living among friendly staff. One remark to the staff at...

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Helpful?
Thank Mistercarsten
Nelly O, Administrative Assist. tothe General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, It is a real pleasure to learn that you have enjoyed your stay at Le Méridien Heliopolis as reflected by your positive review. Your lovely words are really appreciated regarding our clean rooms and friendly staff. Your complaint regarding our receptionist will be taken great care of in order to prevent reoccurrence. As for the laundry prices,...

Montreal, Canada
Reviewed 26 October 2016 via mobile

I stayed at the club floor where the service is available 24 H . With the very modest price per night you fer a fabulous breakfast where a chef cooks your eggs the way you want them and supplies you with whatever you desire in terms of fresh fruits , freshly squeezed fruit juice and any hot plate you wish...

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Helpful?
Thank magdisami
Nelly O, Administrative Assist. to the General Manager at Le Meridien Heliopolis, responded to this review

Dear Valued Guest, Thank you for posting your feedback of your stay at Le Méridien Heliopolis. We are delighted to know that you have enjoyed all our services and facilities. Your excellent comments are very much appreciated. Your kind comments were shared with the Executive Team as it is certainly gratifying when efforts are acknowledged by our guests. Please consider...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Occupying the most exclusive site in the heart of Heliopolis lays this 283 rooms and suites elegantly designed hotel, Le Meridien Heliopolis offers a vast spectrum of limitless services, guaranteeing comfort designed with space and charm. The restaurants & bars range from formal to casual offering a unique assortment of dining experiences with an unparallel variety of International cuisine from the five continents. ... more   less 

Additional Information about Le Meridien Heliopolis

Address: 51 Al Orouba Street | Heliopolis, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Price Range: €74 - €151 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Meridien Heliopolis 5*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Asiatravel.com Holdings so you can book your Le Meridien Heliopolis reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Le Meridien Heliopolis Hotel Cairo
Le Meridien Hotel Cairo
Le Meridien Cairo
Cairo Le Meridien
Hotel Style:
#13 Family Hotel in Cairo
#18 Romantic Hotel in Cairo
#22 Business Hotel in Cairo
#29 Luxury Hotel in Cairo
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Questions & Answers

Here's what travellers have asked, with answers from Le Meridien Heliopolis staff and other travellers.
8 questions
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Questions? Get answers from Le Meridien Heliopolis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a non-smoking area of the hotel.”
 of 5 bubbles davebZ3379LE, 8 Dec 2016 | Read review
“Book another hotel.”
 of 5 bubbles IsmaelH_13, 27 Nov 2016 | Read review
“rooms beside the elevator are noisy”
 of 5 bubbles tareky119, 1 Nov 2016 | Read review
“Pool view rooms”
  • Pool room view
 of 5 bubbles B6873MVmohamedm, 9 Sep 2016 | Read review
“Odd numbers rooms are Pool view”
 of 5 bubbles YoussefE413, 22 Aug 2016 | Read review
5 of 5