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Sheraton Seoul Palace Gangnam Hotel

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#92 of 459 Hotels in Seoul
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Seoul Palace Gangnam Hotel
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445 Reviews from our TripAdvisor Community

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Showing 229: English reviews
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Bangkok, Thailand
Reviewed 1 week ago via mobile

The room is a bit small but offers everything you might need for a business trip. 220 and 110 volt outlets are provided and WiFi is free everywhere in the hotel. Meeting rooms are also available on the 12th floor. The bed is big and very comfortable. I'm not sure if this is the right location for casual travelers. There's...

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Helpful?
Thank Waron S
Reviewed 1 week ago

I'm a gold SPG member and obviously people at this hotel are not well trained how to deal with elite SPG customers. Normally I should be informed about my right such as late checkout, upgrade eligibility and few more. But check in staff probably completely forgot about this or perhaps not trained. Noise from outside street in the night is...

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Helpful?
Thank Sean Y
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Sean Y, Thank you for your review regarding your experience at Sheraton Seoul Palace Gangnam Hotel and I wish to assure you that your loyalty as a SPG elite member is valued and appreciated. Our goal has always been to provide our guests with the best hospitality service and it is with regret to know that we were not...

Beijing, China
Reviewed 2 weeks ago

The staff and the concierge are nice and respectful and willing to help you with any issues you have with the hotel, which I must admit, are plenty in this hotel. As an SPG member, I don’t think the hotel lives to the SPG standards. The rooms are really small. I would expect this size of room in the Holiday...

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Helpful?
Thank rdinbj
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear rdinbj, Thank you for choosing to stay at Sheraton Seoul Palace Gangnam and I I would like to assure you that your loyalty and feedback as a SPG member is valued and appreciated. While we were pleased to read your kind compliments regarding our respectful and attentive staff, we are equally disappointed that your experience did not meet the...

Reviewed 4 weeks ago

Stayed here for 5 nights, and arrived past midnight. As a SPG Gold member, I was hoping for a room upgrade, but did not receive one. The first room I was assigned smelled like cigarette smoke, and the concierge immediately noticed that I didn't like the room and ran down to get a new room assignment for me. First thing...

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Helpful?
Thank DS H
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear DS H, Thank you for taking the time to share a review for your recent stay at Sheraton Seoul Palace Gangnam and your loyalty as a SPG Gold member. Whilst I am very pleased that Sean and one of our housekeeping staffs highlighted your stay, we are sorry for the shortfalls that occurred during your stay. We do our...

San Francisco, California
Reviewed 17 January 2017

This hotel is located right in the heart of Gang-nam section of Seoul, south of Han River. Just across the street, there is JW Marriott Hotel, the most expensive, ritchy upscale hotel in Gangnam, and its adjacent Sin Se Gye department store which has eatery featuring 10+ restaurants from Korean, Japanese, Chinese, and Noodle shop. The hotel itself is very...

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Helpful?
Thank Hawaiiantraveler911
Geoje, Gyeongsangnam-do, South Korea
Reviewed 7 January 2017

I have been looking for a pet friendly hotel for some time. They are difficult to find in Seoul. Most are budget or the W hotel which is overpriced and not in a great location. When I visit Seoul I often have to leave my little dog at home. I booked online through SPG and was able to get an...

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Helpful?
1Thank Jennifer M
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Jennifer M, Thank you so much for sharing your detailed review of our hotel, we are sure other travelers who travel their dogs will find this helpful. It certainly sounds like you enjoyed your stay with our pet amenities, guest room condition, friendly service, and convenient location. Your kind words has been shared with all our team members, specially...

Malaysia
Reviewed 1 January 2017

Arrived at Incheon airport at approximately 3.30pm and by the time i stored my luggages and rented wifi (4 days 28900krw), it was 4pm and decided to take a taxi to the hotel instead as we are a family with 2 young children. We told that guys manning at the taxi area that we were heading to Sheraton Palace Gangnam...

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Helpful?
3Thank travelbunny0306
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear travelbunny0306, Thank you for choosing Sheraton Seoul Palace Gangnam as your accommodation during your trip to Seoul. We appreciate your kind comments and it is glad to learn how our guests had comfortable stay with us and enjoying our room amenities and facilities, and a variety of dining options around the hotel such as Seorae Village. You can be...

Riverside, California
Reviewed 29 December 2016

You can find everything you may expect at Sheraton here.....except for a proper closet. Everything is fine in this hotel, yet its closet size is awfully small. I hung a pair of suit and dress pant, then pretty much no space for coat or shirt. If you are a casual traveler, it would be fine. Yet, if you must wear...

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Helpful?
Thank JP P
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear JP P, Thank you for choosing Sheraton Seoul Palace Gangnam and sharing your review with us. I am pleased to learn that our room was so convenient for your needs and appreciate your kind compliment on this. Your concerns relating to the closet, I took a note of your comments, which has been an opportunity for us of our...

Busan, South Korea
Reviewed 27 December 2016

Very smart rooms with everything you would want including a map of the area with restaurants and things to do. Would probably stay again. Only negative is that breakfast was 36+ USD. At a luxury resort that I stayed in when in Vietnam the breakfast for an adult was 9.90 USD and was much better. But Korea is a more...

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Helpful?
Thank Brits_In_Busan
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear Brits_In_Busan, Thank you for staying at Sheraton Seoul Palace Gangnam and for taking the time to place your great review on Tripadvisor. I am very pleased to know that you enjoyed our hotel's smart rooms featuring everything our guest needs. Regarding the price of breakfast buffet, please kindly be informed that we are continually benchmarking with other five star...

Jakarta, Indonesia
Reviewed 24 December 2016 via mobile

I stayed at Sheraton Palace Gangnam Seoul from 1 - 6 Dec 2016 with my sister. First impression when i just arrived at the hotel was the very helpful and attentive staffs at concierge and front office. The room is not spacious but clean enough. Only minor notes about the make up room, the housekeeping staff in charge should be...

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Helpful?
Thank SueLin83
ThePalaceHotelSeoul, General Manager at Sheraton Seoul Palace Gangnam Hotel, responded to this review

Dear SueLin83, Thank you for taking the time to complete such a constructive review regarding your experience at Sheraton Seoul Palace Gangnam. We appreciate the positive comments that you have shared about our attentive staffs and cleanliness of the room, however, please accept my sincere apologies regarding the sub-par experience during your stay at the hotel. As for your note...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Experience exquisite and world-class service only fit for Sheraton's reputation at Sheraton Seoul Palace Gangnam (previously The Palace Hotel Seoul) at the heart of cultural trends and business districts. Sheraton Seoul Palace Gangnam is located near government offices such as courts and prosecutor's offices, international convention centers including COEX and SETEC, Seoul Arts Center, Central City, Seoul St. Mary's Hospital, and more. It offers guests a quality, cultural experience and safe retreat. With subway lines 3, 7, and 9 nearby, which connect to key tourist sites throughout Seoul, and a nationwide bus terminal just five minutes away, guests have easy access to business, shopping, touring, and leisure. With its convenient location, Sheraton Seoul Palace Gangnam is ideal for holding small business meetings, seminars, weddings and conferences with nine different banquet halls including two grand ballrooms. Visitors can recharge in the hotel's 341 rooms including 22 suites, Club Lounge, fitness center with advanced equipment, indoor swimming pool with an expansive view, world-class spa, and other renovated facilities. The hotel offers the finest cuisine with four restaurants including famous Japanese restaurant "TA BONG" and Chinese restaurant "SUH GOONG" in addition to nearby restaurants and trendy tourist spots such as Seorae Village, Itaewon, and Garosugil. As Gangnam's first luxury hotel, Sheraton Seoul Palace Gangnam provides a special experience that you will remember through its innovative and detailed service with a systematic expertise that belongs to Sheraton's brand and long history. ... more   less 

Additional Information about Sheraton Seoul Palace Gangnam Hotel

Address: 160, Sapyeong-daero, Seocho-gu, Seoul 06578, South Korea
Region: South Korea > Seoul
Price Range: €128 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Seoul Palace Gangnam Hotel 5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood APAC, Priceline, Agoda, Ctrip TA, Travelocity and Cheap Tickets so you can book your Sheraton Seoul Palace Gangnam Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#24 Spa Hotel in Seoul
#35 Business Hotel in Seoul
#56 Luxury Hotel in Seoul
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Seoul Palace Gangnam Hotel staff and other travellers.
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Questions? Get answers from Sheraton Seoul Palace Gangnam Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“DO NOT agree to stay in the "new" part of the hotel. Ask for a room not facing the road.”
 of 5 bubbles rdinbj, 7 Feb 2017 | Read review
“Go for the Sheraton Club floor!”
 of 5 bubbles annep807, 22 Dec 2016 | Read review
“Higher rooms have a nice view over the city. Great Club Lounge but only serves complimentary food and drink at certain times.”
 of 5 bubbles GordonBennettLdn, 12 Dec 2016 | Read review
“Rooms on the south side are quieter, North side have better view”
 of 5 bubbles edirisinghe52, 8 Nov 2016 | Read review
“this is not for business”
 of 5 bubbles Hazycheung, 7 Nov 2016 | Read review
5 of 5