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Grand Hotel And Casino

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Grand Hotel And Casino
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497 Reviews from our TripAdvisor Community

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Showing 470: English reviews
Gold Coast, Australia
Reviewed 9 October 2016

we stayed here for 1 week and it was a great spot. Its easy walking distance to everything and the staff were really helpful. The food at the restaurant was definitely better than most other places around.

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Helpful?
Thank shan_r90
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear shan_r90 Thanks for the review it is great to hear you took advantage of the location and our wonderful food. We look forward to seeing you again soon. Kind regards Carey Norton

Reviewed 9 October 2016 via mobile

Hello fellow travelers, We would like to start this review by saying that on Saturday morning we decided to take the dinghy from our yacht anchored in Havana Harbor and do the 40 kilometre trip to Port Vila where we were purchasing groceries, fresh produce from the local market and petrol for our dinghy As we arrived and had lunch...

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Helpful?
1Thank Jen B
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Jen B Thanks for taking the time to forward your concerns relating to your recent stay. and would like to take this opportunity tot apologise for any frustration caused. It is disappointing to hear that you experienced such poor service. Please be assured that a detailed investigation will be conducted with corrective action being taken as needed. Please be...

Auckland, New Zealand
Reviewed 9 October 2016

Always stay at the Grand and always have a great time..Great in The Panorama room Sensational view , great food and always love a flutter in the Casino. Staff are so freindly and the central location make it perfect for walking to all the restaurants and bars. Will be back Mark & Moon

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Helpful?
Thank marksmithpb
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear marksmithpb Thanks for the great review and the ongoing loyalty to The Grand. We do tick all the boxes of great food, location, views, staff and rooms. We look forward to seeing you back here again soon. Kind regards Carey Norton

Solomon Islands
Reviewed 2 October 2016

I have stayed at the Grand Hotel a few times and always choose it for the location and easy layout. Located about 15 mins from the airport by taxi which costs $1,500 Vatu each way the hotel offers a range of rooms to suites. The larger rooms/suites are located on the ends of the hotel and offer loads of room...

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Helpful?
Thank GavsAdventures
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear GavsAdventures Thanks for taking the time to complete your review, we appreciate the effort made. It is great to hear you enjoy coming back to stay at The Grand, we are continuing to work on improving our service and offerings, including reducing the impact of smoke from the casino. We look forward to seeing you over here again soon....

Hunter Valley, Australia
Reviewed 21 September 2016

Stayed at the Grand Hotel for the 2 days of my holiday in Port Vila, it has a great location being the centre of town, the staff were very helpful and friendly. A wonderful place to stay if you need to do a bit of shopping before you go home.

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Helpful?
Thank olwynnash
Yeppoon, Australia
Reviewed 16 September 2016

Great location in the heart of Vila. Shops, Markets and everything close by. Staff were friendly and accommodating. Buffet breakfast was great with a chef on duty to cook your eggs/ omelet ect. was a pleasure having breakfast over the water every morning. We stayed on the 5th floor and the view over the port and Iririki island was fantastic...

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Helpful?
Thank stevez171
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear stevez171 Thanks for the review, it is great to hear you enjoyed everything the Grand has to offer. I am sorry to hear of your poor Cascades experience, please be advised we have since removed this tour from our offering. We look forward to welcoming you back again soon. Kind regards Carey Norton

Campbelltown, Australia
Reviewed 16 September 2016

We dropped in to have lunch and then a play in the casino. Lunch was good, service was good but didn't win in the casino. Its a lovely view in the restaurant, very pleasant to watch out the windows while waiting for your meal

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Helpful?
Thank jodybelinda
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear jodybelinda Thanks for stopping by, it is great to hear you enjoyed your lunch though I do feel for you not winning in the casino. Perhaps another lunch may change your luck. We look forward to hosting you again soon. Kind regards Carey Norton

Fiji
Reviewed 16 September 2016 via mobile

Met up with friends for lunch here while holidaying in Vanuatu and the dining room overlooking the bay and Iririki island was breathtaking! The food was beautiful and the service was great! I didn't find it too expensive at all. The staff make you feel like you're at home and you always felt welcomed. Beautiful spot to stop into whether...

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Helpful?
Thank DennisWah
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear DennisWah Thanks for taking the time to give us your feedback. It is pleasing to hear you enjoyed everything our restaurant has to offer for lunch. We have worked hard on our food offering and genuinely believe we are second to none in Vanuatu. Next time perhaps we can encourage you to stay and enjoy our breakfast buffet! Kind...

Pacific Coast Australia, Australia
Reviewed 15 September 2016

Business trip and stuck in town. Hotel casino without any interest. Staff is welcoming but nothing special. rooms are quite normal with no taste. Swimming pool was not really engaging. I would suggest to look for something different except if you don't have time.

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Helpful?
Thank PoloIndia
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear PoloIndia Thanks for your feedback, I am generally sorry to hear that you found nothing of interest in the hotel and casino. I do hope your stay to Vanuatu was a good one as it really is a fantastic destination. Perhaps we will be able to assist you more on your return. Kind regards Carey Norton

Geelong, Australia
Reviewed 15 September 2016

We stayed here for one night before going to Tanna island and it was the perfect introduction to Port Vila. The location is right in front of main street which means the local markets and shops are a very short walk. The staff were incredibly friendly - more so than any other place we stayed at in Vanuatu. The breakfast...

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Helpful?
1Thank Aaron M
Carey N, General Manager at Grand Hotel And Casino, responded to this review

Dear Aaron M Thanks for the great feedback, it very pleasing to hear the staff were some of the best experienced Vanuatu, considering how friendly as general rule the people are here. We are ideally suited for pre/post visits to the islands, our location in Port Vila and views are second to none. We look forward to seeing you again...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Grand Hotel And Casino

Address: Lini Highway, Port Vila, Efate 0001, Vanuatu (Formerly Sebel Vanuatu)
Region: Vanuatu > Efate > Port Vila
Price Range: €118 - €214 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel And Casino 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Grand Hotel And Port Vila
Sebel Vanuatu Port Vila
Grand Hotel And Casino Vanuatu/Port Vila
Hotel Style:
#8 Spa Hotel in Port Vila
#11 Luxury Hotel in Port Vila
#17 Family Hotel in Port Vila
#20 Romantic Hotel in Port Vila
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel And Casino staff and other travellers.
8 questions
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Questions? Get answers from Grand Hotel And Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have views.”
 of 5 bubbles , 19 Jan 2017 | Read review
“All rooms have harbour view. Try for level 4 or above.”
 of 5 bubbles X4390GJpeterc, 15 Jan 2017 | Read review
“The higher the better the view.”
 of 5 bubbles GiantPaperClip, 2 Jan 2017 | Read review
“Second floor or above”
 of 5 bubbles westcity, 3 Dec 2016 | Read review
“As high as possible overlooking Iririki Island and harbour.”
 of 5 bubbles oysternewcastle, 28 Nov 2016 | Read review
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