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Le Surf Hotel

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Le Surf Hotel
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225 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Newcastle, Australia
Reviewed 1 December 2014 via mobile

My stay here was full of issues. Room was ordinary, towels threadbare, air conditioner didn't work, carpets very old and it took 2 days to eventually get moved to a room where the air conditioner worked. Staff were friendly just not able to assist quickly enough.

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Helpful?
1Thank paulpower2013
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Paulpower, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if...

Reviewed 27 November 2014

Stayed there for a week, just seemed longer. Breakfast was minimal at best and you had to fight the birds off from picking at the bread inside the restaurant & swat away the insects off the fruit. Service next to non existent. I put laundry in one morning, that night I was trying to find out where it was. After...

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Helpful?
Thank Glenn P
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Bali P Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize...

New York City, New York
Reviewed 22 November 2014

When we travel, I always look for a good bargain. This hotel official rates were +- 15000 PCF, but using an hotel reservation web site we got it for less than 8000 per night. What can I say, we read all the reviews good and bad and decided to book the Surf for our short 3 nights stay in Noumea....

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Helpful?
1Thank Zeflyingchef
Thomas R, Responsable relations publiques at Le Surf Hotel, responded to this review

Dear Zeflyingchef Thank you very much for your caccurate review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and services that need updating. For us, all feedbacks are valuable, and we sincerely apologize if...

Caloundra, Queensland, Australia
Reviewed 20 June 2014

We were booked somewhere else but on arrival there wasn't accommodation for us.the hotel,no names here, decided to upgrade us to Le Surf.most happy we were. Original room given us faced away from the pool/ ocean but arranged a change.room overlooked the pool and good ocean views.room pleasant,clean and all mod cons. Food excellent.brekkie,buffet,dinner etc all with good presentation and...

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Helpful?
Thank John1358
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Sir and Madam, Good afternoon from Le SURF HOTEL. We had the pleasure to receive your kind comment, and we would like to thank you again for it. We try hard to bring more obligatorily in the control of the invoices of the restaurant We hope to see you again at our hotel for your next trip to New...

Noumea, New Caledonia
Reviewed 18 May 2014

Stayed in this hotel for 2 nights only (weekend break) Staff is friendly and always willing to help in their manner (not always professional but ok). Nice diner buffet with dancing shows. Nice balcony with great view over the lagoon. Just lovely. Awesome location as it's next to Lemon Bay nightlife and next to reputable restaurants. But... Bad internet connection...

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Helpful?
Thank tropicman86
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Clemtrave, We are delighted to learn that you appreciated your stay within our house and in particular our sideboards(buffets) as well as the magnificent view on the lagoon since your room. It is true that our private parking lot is limited in number of place and that locations outside are to be shared with the Casino. Looking forward to...

Auckland Region, New Zealand
Reviewed 10 April 2014

First room smelt so bad it made my eyes water, second room we had to leave the balcony doors open , just walking down the halls you could smell the rotten mould in the building.House keeping was questionable at best , forgetting to replenish the rooms , dirty bathroom floor,no face cloths etc.Mattress so soft they gave us backache. The...

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Helpful?
5Thank rosierl
Atlanta, Michigan
Reviewed 20 January 2014

First of all, the room smelled so bad that I spent half my only night there having the balcony door and the hallway doors open to ventilate the room and trying to get rid of the musty smell. The room was very old and outdated. The towels were gross as well as the bathroom. The sheets were relatively clean. The...

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Helpful?
Thank Kathy S
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Kathy, First of all we wanted to thank you for taking the time to share a review on TripAdvisor. Le Surf Hotel Noumea offers effectively an amazing location between Noumea’s two main beaches : l’Anse Vata and La Baie des Citrons (Lemon Bay). Opened in 1983, it is one of the oldest properties of the city, offering as you...

Hamilton & Waikato Region, New Zealand
Reviewed 17 January 2014

We stayed here for 10 days in October 2013 and it is the best hotel iv ever stayed at. the hotel is lovely. the room was really nice and clean. the staff are amazing and helpful. we don't speak french but they went out of their way to speak english and help us whenever we needed it. The restaurant was...

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Helpful?
1Thank BalzieVR
FloreM1, Responsable Hébergement at Le Surf Hotel, responded to this review

Dear Balzi, First of all we wanted to thank you so much for taking the time to share a so positive review on TripAdvisor. You are so happy that you enjoyed your recent stay in New Caladonia, and being able to participate to deliver to you a great experience of our beautiful destination. Le Surf Hotel Noumea offers effectively an...

Victoria, Australia
Reviewed 28 September 2013

Hotel Le Surf is a hotel with many contradictions. Many of the criticisms in other reviews are valid but there is also much to recommend at the Hotel. Having just stayed there as part of a group for 7 days utilising 7 rooms I think I am in a good position to provide a balanced review. I have rated the...

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Helpful?
5Thank Ian M
Auckland Region, New Zealand
Reviewed 14 July 2013

Staying here while on business in New Caledonia. Room was stale and smelly, there was no way to stop the tiny above bath shower from flooding the bathroom. Soaps and shampoos were not replaced, internet was there but not strong enough to load any content. No gym, or any help from staff on where to find one and the buffet...

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Helpful?
1Thank Trafella

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Casino and Gambling
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Babysitting

Additional Information about Le Surf Hotel

Address: 55 Prom. Roger Larroque | Anse Vata Bay, Noumea, Grand Terre 98847, New Caledonia (Formerly Novotel)
Region: New Caledonia > Grand Terre > Noumea
Price Range: €85 - €281 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le Surf Hotel 3*
Number of rooms: 167
Reservation Options:
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Also Known As:
Le Surf Noumea
Hotel Le Surf
Hotel Style:
#8 On the Beach Hotel in Noumea
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Questions & Answers

Here's what travellers have asked, with answers from Le Surf Hotel staff and other travellers.
8 questions
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Melbourne, Australia
over a year ago

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Questions? Get answers from Le Surf Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We asked for ocean views so I think that was why we had a room in what we considered must have been the older part of the hotel. So if they haven't finished refurbishing the other floors and you don't mind looking out over the pool then I think your room may be what is advertised on the website.”
 of 5 bubbles fireyfearn, 9 Jun 2015 | Read review
“choose another hotel”
 of 5 bubbles Andyw4242, 30 Apr 2015 | Read review
“Our room overlooked the pool (also not well maintained, with broken tiles and a pool gate that didn't close) and we found it very pleasant to have our morning coffee on the balcony and watch the movement of people as the day got under-way.”
 of 5 bubbles 06chrissie60, 9 Apr 2015 | Read review
“didn't think there was one here”
 of 5 bubbles 125keithw, 19 Feb 2015 | Read review
“I cannot recommend any rooms the place is simply awful.”
 of 5 bubbles Taste_Probar, 5 Jan 2015 | Read review
5 of 5