W hotel in Bogota is great, service is top notch. We ate in the Jairo restaurant, food was amazing and our waitress Leidy Cuevo was incredible. Very attentive to an allergy at the table and super friendly. We will be back!
We, a party of four on business diner, had a great time, really good quality food and incredible attention , Tuna tartar, empanadas, everything we order succeeded by the next, go the you will not regret it.
The room is a typical w room: functional, minimalistic and modern. Everything you may need is there. Service is very important to me and W offers a great experience on this aspect. The staff is very customer oriented. No matter what you need, the staff will find the way to serve you. Just a couple of examples: One heel of my shoe broke, they found a cobbler and get it repaired within hours ( on Sunday). If you need a driver you can trust, picking you up, waiting and taking you back, W got it. At the time, COVID tests were required to travel. You could pick time and day (Sunday included), and a nurse will come to your room and deliver the results on time. And and and.. Great job!
I must say this Hotel was amazing. Staff is super friendly and they make you feel at home. I also wanted to thank Ramon Carrasco for giving us amazing service, during dinner and breakfast. I will definitely come back here and suggest this hotel to all foreigners like my self. Thank you
Oh. My. God. This is a worst 5 star hotel I ever stayed at and I’ve stayed at hundreds. First, the positive. Staff smiles. So that’s good. They will stiff and overcharge you, but with a smile! That only applies to entry level staff though. Here is my one night saga: I checked in ok. At the check in I was stiffed out of upgrade. Guess the management rather have rooms empty, but whatever. AC in the room did not work. I asked to change the room, and perhaps upgrade for inconvenience? Nope. 3 hrs in the hot room and I was finally moved to same room type with working AC. It was nice view of offices across (vs good view in previous room) and AC worked! I go to the bathroom and see something in the toilet that looks like rust. So I scratched it with my fingernail. It was not rust. Mind you, the room that was cleaned 10 min before. I decided not to involve hotel as not to wait another 2 hrs and just cleaned it myself. Disgusting. 5 star? Right. Oh hey, another positive - they brought a free cup of tea! Dinner was mediocre but acceptable. Breakfast was a bit better. Service at restaurant was good. My rate had breakfast included and $100 “property credit”. So you’d think that whatever is charged to the room is covered by “property credit”, right? Wrong. Imagine my surprise when at check out they have the nerve to tell me that breakfast is comped, but dinner is not, because it was apparently a buffet event and not order from menu, therefore nope you paaaaayyyyy. Never mind that it was the same restaurant as breakfast (that was taken off the bill). Minibar charges? Nope, not covered by property credit either. Did they tell you about any of this at check in? Nope. . Never mind involving manager. She was useless. Do they tell you this at check in? Nope. They do not print folio unless you ask for it hoping you don’t pay attention. I guess they’re instructed by GM to bait and switch and not give any concessions. She looked very natural at doing it. A lot of “im sorry you feel that way”, none “Youre right we failed”. Basically Like a hostel manager that just. Doenst. Give. A. Boop. Any common sense arguments didnt work. So I told manager that I disagree with charges and will dispute it with Amex. She didn’t like it at all.. She insisted that I put it in writing that I refuse to pay. Hmmm… I wonder if I did that, would police arrest me within 5 min for theft, given that there is a heavy police presence on the ground? So no, i insisted that I disagree with charges but will pay and have my credit card company make a determination. From prior experiences with Amex I feel that I won’t pay a dime for this stay and neither should I. The service that I got was downright unacceptable. Oh, and dear GM who sometimes answers reviews here.. I do not care for your apologies. This is a systematic intentional anti customer nickel and dime overcharge strategy that you willingly pursue. Save your apologies. Use that time to research travelodge franchise. Its more fitting for your hotel.…
only thing missing for this nice establishment. Very safe in and out. Close to two nice malls “ Santa Anna” and “ hacienda Santa Barbara just cross the street. The people of Colombia are the one to make the difference, always smiling and polite. So for anyone reading this review don’t believe the negatives just put good energy and you will have a good time.
We stayed at the W in Bogota for 4 nights and had a very pleasant stay. It’s a beautiful hotel and the staff was super friendly and helpful. The breakfast buffet was nice and they had additional egg options as well. There were a few minor glitches during our stay but all were addressed quickly and sufficiently by the staff. It’s also within walking distance of great restaurants and shopping. Definitely a pleasant stay and I’d come back.
The W is usually a decent option in any city and this one didn't disappoint. The suite we had was huge and although it looked a little worn in some areas, it was decorated very nicely and again, huge! The lounge bar was very nice at night, the restaurant was a great place for lunch and the BBC bar was great at happy hour time with a lot of locals stopping in after work. The front desk staff went above and beyond on helping us get something shipped to the US and the valet team out front were always very approachable and welcoming.
My husband and I had the best time staying at the W. Even though, the location and the beautiful hotel made our stay fabulous. What really knocked out of the park was the service. Alejandro from the front desk was amazing. He was super helpful and kind. Honestly, the whole front desk staff was amazing. They helped us out in many ways like planning a dinner to getting our COVID test done at our room to travel back to the states. Overall, we were very impressed and grateful for the quality of service during our stay. We will definitely be coming back to the W, Bogotá.
MARIA MIHALEVIC and her incredible staff were absolutely fantastic at hosting a stupendous lunch, followed by a very thorough site visit. MY guest and I were also treated to a spa service, a lovely room to rest in before our late night departure, and an indulgence in the late night brunch. CONCIERGE handled printing documents AND coordinating constant changes for our transport pickup due to flight delays. Thanks so much! Truly the height of generous hospitality! Also many thanks to General Manager, GUSTAVO LOVERA!
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