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All reviewsbreakfast buffetbathroom amenitiesbusiness centernice stayfree wifiempanadaszona rosahotel is modernthe hotel staffhear everythingtop floorzona gshopping mallfelt very safeexcellent hoteluniversitiesgym
Street noise was loud inside the room due to inadequate glazing and walls paper thin so next door conversations heard loud and clear ! No tea and coffee-making facilities and sparks in the electric plugs which were ancient and loose-fitting to the wall.
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Response from Diego C, General Manager at NH Bogota Metrotel RoyalResponded 23 October 2017
Thank you for sharing your experience with us.
Guest comments help us to improve or service every day.
We are deeply sorry to read that your overall experience was not good. We will take actions to improve our service at breakfast and to...More
- Would have given 2 out of 5 but staff were friendly and helpful so 3; room itself and bed comfortable
- Took 10 minutes to be checked in (not including queue to be served) and I had to produce my passport a total of...More
Response from Diego C, General Manager at NH Bogota Metrotel RoyalResponded 19 October 2017
Thank you for sharing your experience with us; our guest comments help us to improve everyday.
We are deeply sorry to read that your overall experience was not good. Although you found our staff friendly and helpful, we care about the rest of...More
Facing the Uni, the street is annoyingly loud. Traffic, honking , yelling and a busker playing the xylophone! Could not get any sleep. Which is a shame because the bed is large clean and some good pillows.
Internet was mediocre. It would be fast some...More
Thank Derek B
Response from Diego C, Manager at NH Bogota Metrotel RoyalResponded 1 October 2017
Dear Derek B.
Thank you for sharing your feedback with us!
Our guest comments help us to detect areas of improvement every day.
We are deeply sorry to read that you were not able to sleep during your stay. We are located in the financial...More
The hotel was really clean, the staff is so friendly and helpful that make you feel like home.
I spend two weeks there, they actually helped me in everything I needed, the staff is a always in top of everything, in the restaurant they even...More
Thank Mon M
Response from NHServicio, Subdirector at NH Bogota Metrotel RoyalResponded 21 July 2017
Thanks for your kind words, we strive everyday to deliver the service you deserve with a smile, so your comments make us happy and committed on your next visit. We will look forward to serve you again in your visit to our country....More
Great Hotel with very good service and breakfast included. Feels very welcoming being in Colombia. Perfect staf and cosy rooms. Perfect staying for business at a reasonable price. Restaurant is good mainly breakfast.More
Thank Daniel A
Response from NHServicio, Subdirector at NH Bogota Metrotel RoyalResponded 22 May 2017
Dear Guest, thanks for your comments about our hotel, our services and facilities. we strive each day to reach your expectations and we are glad your stay was pleasant. We will be waiting to serve you again at our Hotel very soon.