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NH Bogota Metrotel Royal

469 reviews
#70 of 268 Hotels in Bogota
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Traveller (96)
Room & Suite (106)
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Overview
  • Excellent38%
  • Very good36%
  • Average18%
  • Poor4%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
3.5 Star Hotel
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Reviews (469)Write a Review
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1 - 5 of 127 reviews
Reviewed 20 October 2017

Street noise was loud inside the room due to inadequate glazing and walls paper thin so next door conversations heard loud and clear ! No tea and coffee-making facilities and sparks in the electric plugs which were ancient and loose-fitting to the wall. Staff were...More

Review collected in partnership with NH Hotels
Thank 912merino
Response from Diego C, General Manager at NH Bogota Metrotel RoyalResponded 23 October 2017

Dear 912merino, Thank you for sharing your experience with us. Guest comments help us to improve or service every day. We are deeply sorry to read that your overall experience was not good. We will take actions to improve our service at breakfast and to...More

Reviewed 16 October 2017 via mobile

- Would have given 2 out of 5 but staff were friendly and helpful so 3; room itself and bed comfortable - Took 10 minutes to be checked in (not including queue to be served) and I had to produce my passport a total of...More

Thank ootopcat
Response from Diego C, General Manager at NH Bogota Metrotel RoyalResponded 19 October 2017

Dear ootopcat, Thank you for sharing your experience with us; our guest comments help us to improve everyday. We are deeply sorry to read that your overall experience was not good. Although you found our staff friendly and helpful, we care about the rest of...More

Reviewed 25 September 2017 via mobile

Facing the Uni, the street is annoyingly loud. Traffic, honking , yelling and a busker playing the xylophone! Could not get any sleep. Which is a shame because the bed is large clean and some good pillows. Internet was mediocre. It would be fast some...More

Thank Derek B
Response from Diego C, Manager at NH Bogota Metrotel RoyalResponded 1 October 2017

Dear Derek B. Thank you for sharing your feedback with us! Our guest comments help us to detect areas of improvement every day. We are deeply sorry to read that you were not able to sleep during your stay. We are located in the financial...More

Reviewed 14 July 2017

The hotel was really clean, the staff is so friendly and helpful that make you feel like home. I spend two weeks there, they actually helped me in everything I needed, the staff is a always in top of everything, in the restaurant they even...More

Thank Mon M
Response from NHServicio, Subdirector at NH Bogota Metrotel RoyalResponded 21 July 2017

Dear Guest, Thanks for your kind words, we strive everyday to deliver the service you deserve with a smile, so your comments make us happy and committed on your next visit. We will look forward to serve you again in your visit to our country....More

Reviewed 19 May 2017 via mobile

Great Hotel with very good service and breakfast included. Feels very welcoming being in Colombia. Perfect staf and cosy rooms. Perfect staying for business at a reasonable price. Restaurant is good mainly breakfast.More

Thank Daniel A
Response from NHServicio, Subdirector at NH Bogota Metrotel RoyalResponded 22 May 2017

Dear Guest, thanks for your comments about our hotel, our services and facilities. we strive each day to reach your expectations and we are glad your stay was pleasant. We will be waiting to serve you again at our Hotel very soon. Regards, Felipe Gómez...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Free Parking
Breakfast included
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$45 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Bogota
#38 Romantic Hotel in Bogota
#69 Business Hotel in Bogota
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$45 - US$84 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#24 Spa Hotel in Bogota
#38 Romantic Hotel in Bogota
#69 Business Hotel in Bogota
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (96)
Room & Suite (106)
Dining (53)
Hotel & Grounds (106)
Business Centre & Event Rooms (23)
Family and Play Areas (19)
Bathroom (10)
Questions & Answers
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Bronell D
2 September 2017|
AnswerShow all 2 answers
Response from Diego C | Property representative |
Dear Donell R, thanks for your question. We don’t have AC in the rooms. However we have fans and heaters if the guest request those.
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SJG1972
21 September 2016|
AnswerShow all 2 answers
Response from juanma2012 | Reviewed this property |
they have security standards like i expected. there are so many goberment laws and they have to follow them
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cajchi
10 August 2014|
AnswerShow all 2 answers
Response from martyngs | Reviewed this property |
Sorry, I don't know. However, I found the hotel staff very helpful and all spoke good english, so I suggest that you e mail the hotel direct. martyngs
1
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Room Tips
"ask if they can put something on the bed to soften it"
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"I faced the street and could hear club music on the weekends and traffic during the day."
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"High floors had nice views of the beautiful nearby mountains."
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"Lower floors could be a bit noisy."
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