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Casa Dann Carlton Hotel & Spa

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Calle 93b 19 44, Bogota 110221 Colombia
2 people are viewing this hotel
Booking.com
US$70
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Free cancellation until 15/10/22
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Destinia.com
US$66
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Free cancellation until 13/10/22
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TravelocityUS$70
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Traveller (268)
360
Panoramas (57)
Room & Suite (478)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Dann Carlton Hotel & Spa
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#59 of 426 hotels in Bogota
Location
Cleanliness
Service
Value
Located in one of the best districts from the city, just 5 minutes away from the beautiful 93rd St Park and different shopping centers such as Centro 93, Retiro, Atlantis Plaza and Centro Comercial Andino, where you can find exclusive stores, restaurants and banks. The hotel has 326 rooms and special capacity for events up to 2300 people in its 13 meeting rooms. Within the hotel you will find Elixia SPA, the perfect place where you can create your own experience that will renew your strength and your vital energy. Our restaurants Trattoria and Mediterranean are perfect combination of flavors, smells and experiences. The exclusive selection of spirits and martinis can also be enjoyed in our bar “Top 94”. The hotel has an exclusive executive floor, where you can find express check in and check out, private restaurant area, minibar, meeting rooms and personalized service.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Rooftop pool
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Rooftop bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English

Location

Full view
78Somewhat walkable
Grade: 78 out of 100
46Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
1151Reviews15Q+A67Room tips

Reviews
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Most Recent
Satbex wrote a review Aug 2022
Queens, New York16 contributions9 helpful votes
We loved this hotel experience and even got to go back a second time during our time in Colombia. The hotel is up to date and the beds are very comfortable. The staff are friendly (Chris the bell hop is very caring) and polite. You can tell they take pride in ensuring your comfort. Service is quick either maintenance or in room dining. The nails salon is outdated and not what you would expect from the hotel, we did manicures and pedicures but the ladies were super nice and caring. The breakfast buffet is busy after 9am and hard to get served by wait staff...best to go around 7:30am-8am for the best experience. We booked transport through the hotel to go Ziper and was quoted 171,000 pesos or $44 usd, when we got back to the hotel the driver charged us $69usd because of the 3 hours ($24,000 pesos per extra hour) extra that we were stuck in traffic. Your best bet is to use Uber to travel around and rappi for food. We were surprised that we had to purchase swim caps for the pool which was mandatory. All in all I would definitely recommend staying here.
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Date of stay: August 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 4 weeks ago
Dear Guest, it is a pleasure for us to know that you have a pleasant impression of our hotel and our services. Your comments please us and motivate us to continue on our path towards excellence in all our services. We hope you visit us soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diana Milena H wrote a review Mar 2022
2 contributions
The hotel is nice and has good service at hotel but as other opinions the distribution of the guest room's are bad, we were put close to a couple with a babe so we can not sleep from 4:30 am to 7 am.. we can hear all the conversations and the babe crying...
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: ask for a quiet room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 6 Jun 2022
Dear Guest: We appreciate that you have allowed us to learn about your experience at the hotel. We apologize for the inconvenience you had during your last stay, we will review our processes and adjust what is necessary, hoping to receive you soon, in order to offer an excellent service from your arrival to the end of your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amphibian Q wrote a review Jan 2022
1 contribution
First, when booking a room they dont mention all the rules you MUST abide by, its only after that you find out you need a reservation to utilize the pool and only upon arrive for your reservation that you are told its mandatory to wear swim caps, but only in the pool, not in the hottub. And you have to wear flipflops on the deck, but not outdoor flipflops… ps, you have to bring your own or buy theirs. If youre going to charge people $180usd per night for a room and make it mandatory for patrons to use specific items, you SHOULD inform them prior to arrival so they have an opportunity to bring their own, but even better, if you make something mandatory, you should provide your customers with the needed item, not use it as a money grab. Nice room, but Ive been in MANY nice rooms in Colombia that didnt cost $180 or have ridiculous mandates implemented.unnecessarily. Why are people so inconsistent??? Why in the pool and not in the hot tub? Just the stupidest thing ever. Seriously dumb. Honestly, if I knew all this beforehand, I would have booked elsewhere. No where else in Colombia that I have been has been this ridiculous.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 6 Jun 2022
Dear Guest: We appreciate that you have allowed us to learn about your experience at the hotel. We apologize for the inconvenience you had during your last stay, we will review our processes and adjust what is necessary, hoping to receive you soon, in order to offer an excellent service from your arrival to the end of your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gary L wrote a review Dec 2021
32 contributions19 helpful votes
+1
I am very happy with this hotel Rooms are clean and beautiful Breakfast is great Staff is nice with a quick check in The food in room service is amazing highly recommend the mixed fajitas Wifi works great, beds are comfy and the pool and gym are not bad
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 6 Jun 2022
Thank you so much for your kind comments and for recommending our hotel. For us, it is so important to know we could satisfy all your necesities. We feel glad of knowing we are your best choice in town. Remember Casa Dann Carlton Hotel & Spa will be always your home in Bogotá. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anthonyj24 wrote a review Oct 2021
Orlando, Florida223 contributions84 helpful votes
This was a more than solid hotel in many ways. The rooms were spacious and beds were comfortable with an ultra modern bathroom. The building was attractive and in a good location. The breakfast was fantastic! The staff was extremely helpful as well. Only cons were some of the floor boards in the halls and doors showed signs of wear and they will need updating. The other con is the reservation thing to use any of the facility such as pool and gym. This is just silly and inconvenient to the guest. It’s pure theater. Overall, i highly recommend.
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Date of stay: October 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jorge Pinzon, Director General at Casa Dann Carlton Hotel & Spa
Responded 6 Jun 2022
Dear guest, we are pleased to know that you enjoyed your stay with us, and that you keep choosing us for your visits to Bogotá, we guarantee you will continue to receive an excellent service, so that your business trips are a total success.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fernando SC Dias wrote a review Dec 2020
Sao Paulo, SP135 contributions53 helpful votes
Do not put your money into this hotel, if you don't use they will rob you. I always stayed in this hotel once in Bogota. I spent 6 month in the city and I made a 3 month plan with the gym. Due to the pandemic they closed completely. I asked for the money for the month that I didn't use back and they told me there is no refund. Even as a fixed client the were very unpolite (Miguel Gonzales to be exact) and just robbed me away my money. If they keep the money from long time customers can you imagine what they do with providers, laundry and cleaning products? I will never stay on this hotel ever again.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Liliana Pachon, Propietario at Casa Dann Carlton Hotel & Spa
Responded 13 Jan 2021
Dear Mr. Souza, We thank you very much for your comments and feedback regarding your experience at our hotel. We hope your understanding, the pandemic has made some processes different, however, we are reviewing your case and will find a specific solution for the situation you are reporting. We will be reviewing the mentioned with its appropriate carefulness in order to be able to pin point what may have happened keeping inming that our upmost priority is meeting our clients expectations, especially when requests that have been made directly on your behalf. We regret very much that on this occasion you didn’t experienced that, but because of that we will be taking immediate action. Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana P wrote a review Oct 2020
1 contribution
Horrible experience with the COVID pandemic! Is not compulsory for guests to wear a face mask inside the hotel were a lot of guests without face masks!!! Unbelievable!!! Staff were using mask but there is no point if guests are not using anything at all!!! I saw a lot of people today without mask coming and going from a meeting room inside the hotel!!!
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Liliana Pachon, Propietario at Casa Dann Carlton Hotel & Spa
Responded 23 Oct 2020
Good morning Mrs. Ana, We deeply regret this perception you have had during your stay. Our Biosafety protocols include the requirement to use face masks during all common areas of the hotel, by our collaborators and by all our clients. Possibly it was people having their snack, it is the only exception so that our clients do not have masks on. We have even arranged disposable masks in the reception and restaurant areas for delivery to people who for some reason forgot it in the room. We hope you understand that some guests avoid complying with the rules, but our staff is always attentive to make the corresponding request. Additionally, if the behavior is repetitive, our policy is to end the accommodation contract unilaterally for the common good. We are committed to the safety of our clients and their health. Best regard, Liliana Pachón Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lynne L wrote a review Mar 2020
Milwaukee, Wisconsin690 contributions13 helpful votes
We stayed three nights at the Casa Dann Carlton Hotel & Spa. Although we didn't realize the difference when we booked it, we were in the "apartment" side of the property which meant we had access to all of the facilities but did not include daily housekeeping. Our room itself was huge - a full bedroom with a king sized bed, a full bathroom, large hall with closets and a separate sitting room. The location was very convenient to the many bars and restaurants of Parque 93. I'd recommend it.
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Date of stay: March 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from jpinzon, Gerente at Casa Dann Carlton Hotel & Spa
Responded 25 Mar 2020
Dear guest: We appreciate your comments and we are pleased to know that our services and facilities were to your liking. We look forward to your next visit to have the pleasure of serving you and providing you with the best service. Jorge E. Pinzon P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Canadabiker wrote a review Mar 2020
Calgary, Canada10 contributions1 helpful vote
Casa Dann was thoroughly high quality at a reasonable price. Awesome breakfast. Easily looked after things like airport transport and directions to attractions. Hotel and rooms very clean. Top quality all around.
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Review collected in partnership with this hotel
Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from jpinzon, Gerente at Casa Dann Carlton Hotel & Spa
Responded 24 Mar 2020
Dear guest: It is gratifying for our team to receive your comments. We appreciate your assessment of our services. We hope for a soon return. Jorge E. Pinzón P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Serginho1970 wrote a review Mar 2020
Bonn248 contributions111 helpful votes
We had first stayed in this hotel (business trip) during renovations, which was in 2015 or 2016. Now, everything is ready, and it is working brilliantly. Nice people, excellent service, and the best breakfast we have had in Colombia so far (and Colombia is not a bad-breakfast-country). Especially the fruit section was very good. Location is Parque 93-central, taxis are handy and ok, so it is probably your best bet in the city if you want to stay in the North. The Spa is good, but was closed for a day for cleaning, which of course is ok. I will come back next time, no need for experiments. It´s worth every cent, and the people are still the best. Last time I came here, Iberia f**** up with the luggage, and they kept on trying. Still the same people, still good vibes. Carry on ! On our way back to Germany, we booked again, of course :-)))
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from jpinzon, Gerente at Casa Dann Carlton Hotel & Spa
Responded 24 Mar 2020
Dear Guest: Thank you very much for evaluating our facilities and services. We work day by day to always offer the best experience to all our guests and visitors, fearing us as their first accommodation option is a source of pride for us, we look forward to your soon return. Jorge E. Pinzón P. General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$68 - US$89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa dann carlton hotel and spa, casa dann carlton bogota
LOCATION
ColombiaBogotaChapinero
NUMBER OF ROOMS
326
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Frequently Asked Questions about Casa Dann Carlton Hotel & Spa
Which popular attractions are close to Casa Dann Carlton Hotel & Spa?
Nearby attractions include Tours Bogota (0.4 km), Kart Way (0.4 km), and Ktronix (0.3 km).
What are some of the property amenities at Casa Dann Carlton Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Casa Dann Carlton Hotel & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casa Dann Carlton Hotel & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Casa Dann Carlton Hotel & Spa?
Conveniently located restaurants include Restaurante Los Galenos, Caffa Colombia, and India Gourmet.
Are there opportunities to exercise at Casa Dann Carlton Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Casa Dann Carlton Hotel & Spa have airport transportation?
Yes, Casa Dann Carlton Hotel & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Dann Carlton Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Dann Carlton Hotel & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Casa Dann Carlton Hotel & Spa?
Many travellers enjoy visiting Worldwide Travel Services (6.2 km) and Casa Hacienda el Limonar (3.8 km).
Is Casa Dann Carlton Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.