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NH Collection Bogota Hacienda Royal

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Traveller (255)
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What is Travellers’ Choice Best of the Best?
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About

#7 of 314 hotels in Bogota
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Spa
Baggage storage
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Banquet room
Meeting rooms
Facial treatments
Full body massage
Hammam
Massage
Steam room
Concierge
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Park View
Mountain View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Magical City Getaways
863Reviews6Q+A55Room tips

Reviews
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Herminio Blas-Irizarry wrote a review 16 Feb
Riverview, Florida13 contributions2 helpful votes
NH Collection Hacienda Royal is my second home when I travel to Bogota almost every month. We already have our room that is always available for us. The staff is part of my family. Don Pedro, Don Elber, Carito, Luciana, Patty, Pedro, Don Martin, Ximena, Alexandra, Edwin, Mauricio, Davidson, Don Martin, Doña Adelita, Anita, Anita y Andres are the BEST NH Collection Team, PERIOD!
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Review collected in partnership with NH Hotels
Date of stay: February 2024
Value
Rooms
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from LUCIANA RODRIGUEZ, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 4 days ago
Dear Herminio, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members as Pedro, Elber, Carito, Patty, the Chef, Martin, Ximena, Alexandra, Edwin, Mauricio, Davinson, Adelita, Anita, Andres, Anita and myself. Also for always be your hotel of choice, this is your home. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your time. We look forward to welcoming you back to NH Collection Royal Hacienda in the near future. Sincerely, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trekker2020 wrote a review Dec 2023
Sitges, Spain2020 contributions424 helpful votes
+1
Excellent hotel directly connected to the mall next door and the wonderful neighborhood of Usaquen. The views of the mountains are impressive, especially on higher floors. Room was clean, spacious and breakfast was good. The staff is attentive and professional. I would stay here again.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 21 Dec 2023
Dear guest, I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda. W e are truly grateful for the wonderful feedback you provided about our hotel, the view, the mall, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely,y Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Alejandro N wrote a review Nov 2023
1 contribution
The hotel seemed like a good option to stay in Bogota, with decent, clean and spacious facilities plus a good enough location. Nevertheless, the value and positives have been overshadowed by the service provided by the staff after our stay. As soon as we arrived home we noticed we had left one of our cowboy boots (single boot out of a pair) in the hotel room and immediately reported it to the NH via email and Booking messages with no response. After hours had passed, we were able to get a hold of the personal at the front desk who swiftly claimed that House Keeping had found nothing. Since the cowboy boot has extreme sentimental value for my wife, we have tried to follow-up via email, Booking and phone with the staff in order to investigate further but our communication efforts have been shunned and avoided. It would seem that at least looking at the hallway cameras or following up with housekeeping should be in order, but post-stay service at the NH is clearly not a priority.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 29 Nov 2023
Dear Alejandro, Thank you for taking the time to write your experience with us. Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning with the problems with the telephone, the time for the answer and the objet in the roomn and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience we have already fix the line, so you can call with any problem. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best regards, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CARLOS V wrote a review Nov 2023
Miami, Florida2 contributions
We arrived in Bogota and stayed at the NH Hacienda. The hotel staff made our visit wonderful and warm. We ate at the restaurant and everything ordered was exceptional! Kudos to the chef Pedro Campos. We want to extend our gratitude to the general manager, Carolina Morales. She introduced herself and gave us amazing recommendations around Bogota. We will continue staying at this hotel!
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 29 Nov 2023
Dear Carlos, I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back with Pedro and the GM Carolina Morales. Sincerely, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr.Gabriel Cortina Senior Advisor wrote a review Nov 2023
Miami, Florida47 contributions26 helpful votes
Thank you for be so friendly Thank you Carolina the General Manager, At restaurant: Pedro, Elber, Anita , Patricia and the chef Willy , you are from real GOLD and a great asset to the NH Collection hotel and the reason we come back all time there’s
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 14 Nov 2023
Dear, Thank you for always choosing our hotel and taking the time to share your feedback about your experience with us. We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Everytime we have you we fee that the family is finally complete. Thank you again for your time. We look forward to welcoming you back to NH Collection Royal Hacienda in the near future. Sincerely, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Greg_sherwin wrote a review Nov 2023
New Boston, New Hampshire1 contribution
We loved our stay at the hotel. From the restaurant, to the front desk and everyone in between who we interacted with during our stay, everyone was extremely accommodating and patient with us as non-Spanish speaking guests. We would highly recommend this hotel for your next visit to Bogota. We will certainly be back for future trips.
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Review collected in partnership with NH Hotels
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 8 Nov 2023
Dear Greg, Thank you for taking the time to share your recent experience in NH Collection Royal Hacienda. We appreciate your feedback and are delighted to learn that you loved your stay and we met your expectation. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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herminiob865 wrote a review Nov 2023
Riverview, Florida8 contributions7 helpful votes
NH Collection Hacienda is by far the BEST hotel in Bogota and the NH hotel chain. I have stayed in Madrid, Barcelona, Sevilla and Algecira and the hospitality in Bogota is second to none. That's why NH Hacienda Bogota is my number one hotel in Bogota.
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Review collected in partnership with NH Hotels
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 7 Nov 2023
Dear Herminio, Thank you for taking the time to write this beatiful review about your stay in NH Collection Royal Hacienda. We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Everytime we welcome you and your family fells like the whole team is complete. Your encouraging compliments are certainly appreciated and have been passed on to our team who really loves to be your host. Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Collection Royal Hacienda in the near future for another memorable experience. Sincerely, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R. K. V. wrote a review Oct 2023
Ho Chi Minh City, Vietnam2582 contributions934 helpful votes
Very good place. The location is excellent- very quiet- but close to a lot of key areas in Bogota. The service is excellent and the rooms were very well appointed- Comfortable and very quiet. Great breakfast
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 24 Oct 2023
Dear R. V. K, I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ali C wrote a review Oct 2023
Boston, Massachusetts124 contributions50 helpful votes
Stayed here for business, and had a lovely, comfortable and peaceful stay. Walking distance to a park, many shops and restaurants, as well as my office. My room was spacious with a comfortable bed, and amenities (coffee, tea, water, toiletries). Breakfast was outstanding with the freshest fruit, juices, smoothies, fresh pastry and options for eggs etc. This is where the service stood out (thank you, Ana for your wonderful service each day I saw you). Davison made my departure so easy, including quickly booking my transportation, taking away the stress of airport transfer. Carolina took the time to introduce herself, help with my transfer and to inquire with genuine interest about my experience at the hotel. All of the above is why I know this is where I will stay for return business in the future.
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 9 Oct 2023
Dear Ali C, Thank you for taking the time to share your experience in NH Collection Royal Hacienda. We appreciate your feedback and are delighted to learn that we met your expectations including the breakfast and the cleaning of the rooms. Thank you for your kind praise of our team members, including Ana, Davinson and Carolina whom you mentioned. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Luciana Rodriguez V Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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driano64 wrote a review Aug 2023
Ft. Lauderdale1 contribution
+1
I love this hotel, its location makes it very safe, walkable and relaxing. It’s staff is welcoming and kind, taking care of all your expectations as a guest and visitor. I will definitely book it again for my next family or business trip to Bogota, highly recommended. David
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: If you are looking for a safe & walkable place, close to one of the most culturally diverse...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogotá Hacienda Royal
Responded 17 Aug 2023
Dear Driano64, I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Luciana Rodriguez Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€71 - €104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda royal bogota
LOCATION
ColombiaBogotaUsaquén
NUMBER OF ROOMS
82
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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NH COLLECTION BOGOTA HACIENDA ROYAL - UPDATED 2024 Hotel Reviews & Price Comparison (Colombia) - Tripadvisor

Frequently Asked Questions about NH Collection Bogotá Hacienda Royal
Which popular attractions are close to NH Collection Bogotá Hacienda Royal?
Nearby attractions include Parque de Usaquen (0.4 km), Susurros Mentales con Alejandro Tawa (0.2 km), and Pedro Mandinga Rum Bar (0.3 km).
What are some of the property amenities at NH Collection Bogotá Hacienda Royal?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at NH Collection Bogotá Hacienda Royal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Bogotá Hacienda Royal?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at NH Collection Bogotá Hacienda Royal?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to NH Collection Bogotá Hacienda Royal?
Conveniently located restaurants include Oliveto Pizza & Pasta, La Provence de Andrei, and wok.
Are there opportunities to exercise at NH Collection Bogotá Hacienda Royal?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at NH Collection Bogotá Hacienda Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Bogotá Hacienda Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Bogotá Hacienda Royal?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Collection Bogotá Hacienda Royal?
Many travellers enjoy visiting Casa Hacienda el Limonar (6.6 km).