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Calle 114 No 6 - 02, Bogota Colombia
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from NH Collection Bogota Hacienda Royal
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 420 hotels in Bogota
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
Reward yourself with a first-class travel experience – where peaceful views of the mountains that surround Bogotá blend perfectly in a warm and comfortable environment– at the Hacienda Royal Hotel. Overlooking a beautiful park in one of the city’s most prestigious neighborhoods, we offer perfect access to the fashionable Hacienda Santa Bárbara shopping mall and the most popular leisure activities, gourmet restaurants and tourism attractions in Bogotá. Enjoy the superior service and hospitality of a staff dedicated to personalizing its approach to you. Take pleasure in refined hotel services such as a modern gym and fitness spa. Relax with cocktails at the stylish Dominique’s restaurant or have a great dinner at your convenience with our 24-hour room service. Reserve one of our newly redesigned rooms and suites and discover Bogotá by staying at one of the most preferred hotels in the city: the Hacienda Royal Hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Conference facilities
Spa
Baggage storage
Car park
Wifi
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Full body massage
Hammam
Massage
Steam room
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Mountain View
Languages Spoken
English, Spanish
Hotel links
Special Offer:GET EXTRA BENEFITS!
761Reviews5Q+A46Room tips

Reviews
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JiMatte wrote a review Jul 2022
Vallejo, California4 contributions
This is the 4th time we have stayed at this hotel, and AGAIN it was an Outstanding Experience! Of course, the hotel is clean, perfectly located adjacent to a major shopping mall with numerous restaurants and dining options within a short walk, but the STAFF Service elevates the stay to an EXPERIENCE, not just a place to rest one's head during a visit to this city.
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Review collected in partnership with NH Hotels
Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 1 week ago
Dear JiMatte86, On behalf of the entire NH Collection Royal Hacienda team, thank you very much for taking the time to leave us this awesome comment. Our main goal is to make all of our guests to feel like home, and we are glad to know that we did. You are more than welcome to visit us again, you are part of the family now! Best regards, Gina Pasqualini - Front Desk.
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Brett T wrote a review Jul 2021
Anderson, South Carolina25 contributions34 helpful votes
Hotel's Favourite
I recently spent 2+ weeks at this hotel. I loved it and plan to return. Here is a detailed breakdown. Pros: 1. Excellent service. The front desk staff, cleaning crew, bellhops, and restaurant staff were very helpful. Any time I needed anything, they were very eager to assist. I would like to commend Carolina in particular for helping me to change to a different room. 2. I stayed in a Junior Suite, and it was very spacious at a great price. 3. The bed was very comfortable. 4. The suite was very clean. 5. The view was excellent (but views vary according to room location). 6. The restaurant food was good. 7. The location is great. I found it easy to get to wherever I needed to go. It was also great to be connected to the Hacienda shopping center on those days when the Bogotá weather was not cooperating. There are lots of restaurants within an easy walking distance. 8. The showers are amazing. They have all the hot water you could possibly need, and the shower heads are fantastic. It's been a difficult adjustment going back to my shower at home! Cons: 1. In my first room, there was a problem with the shower. They had a nice, big shower but there was no glass to keep water from getting out. There was simply a curtain that did nothing to prevent water from going out into the bathroom. I'm a little baffled that such a nice hotel would have a shower like this. The water that went into the bathroom did not dry quickly--it was there all day. Fortunately, they moved me to a room with a tub. Also, a young man came in and helped clean up the water from the floor. Bottom line--be sure you get a room with a tub so that you do not have to deal with standing water in your bathroom. 2. While the restaurant food is generally good, the breakfast menu is pretty limited. I'm sure the pandemic has caused them to alter the menu a little bit. 3. The rooms can get pretty cold, and there is no heat. Fortunately, they loaned me a space heater that helped me get by. I would not choose a hotel based on this factor because, in my experience, few Bogotá hotels have heat. 4. The walls are pretty thin. You can easily hear people talking in the adjoining rooms. Fortunately, this did not cause any problems as it was generally very quiet when I was trying to sleep. Conclusion: This is a fantastic hotel with superb service. I highly recommend it!
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip: Be sure to get a room with a tub to avoid the shower issues I had with the first room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Carolina Molina, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 24 Jul 2021
Dear Mr. Brett It was a pleasure for our entire team to have you with us during your visit to the city. On behalf of all of you, I thank you for such a detailed comment. We are very happy to know that our team made you feel at home. Regarding the observations you make to us, we will send them to each department to follow up accordingly. It will be a pleasure to be your hosts again. Best regards, Carolina Molina
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Miguel wrote a review Jul 2022
1 contribution
I had an amazing time at the hotel! The staff was so friendly and helpful in everything I needed. Anita, Pedro, and Ender were especially kind. I felt like part of the family when they predicted our needs. Thanks so much
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 4 weeks ago
Dear 765yout, Thank you very much for the time you have taken to leave us your comment, is important for us to know you had a memorable experience with our team, we really committed ourselves to make your stay something special. We hope to see you soon. Best regards, Gina Pasqualini - Front Desk.
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Michelle C wrote a review Jul 2022
1 contribution
We had a family reunion vacation and we all stayed at the NH Hacienda in Bogota. We’ve been coming to this hotel for years because the people and the service are spectacular. Anita, Pedro and Ender are always ready to go above and beyond with a smile to make us happy. Anita is the sweetest and remembers everything you like and even takes care of you if you feel tired with a special soup or “agua aromática”. I feel better than at home at this hotel.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 4 weeks ago
Dear Ms. Michelle, Thank you very much for your review and rating. We are very happy to hear that you had a memorable experience during your visit. All our team is always committed to make our guests feel like they are in home and your review give us and incredible feeling that we are doing it right. We hope to have a next opportunity to welcome you at home. Best regards, Gina Pasqualini - Front Desk.
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Resort610770 wrote a review Jun 2022
3 contributions
I really enjoyed the view and the additional space we had in our hotel room with the Junior suite. The location of the hotel was also amazing, next to some fantastic restaurants, grocery stores (with bakery, etc) and street vendors -- its also connected to a mall which was a nice unexpected touch. Now the downsides: 1) there was no heating in the room, OR the water from the sink. It was fine if we were given a space heater upon arrival or if we were told, but I was not aware of this until we were in the room and nearly freezing our butts off. 2) The balcony is nice, but when its cold, you can barely stand out there. It would be nice with a spa or something covered so that when it is raining its not an issue to sit outside with a nice view, and maybe eat. Otherwise, its too cold and rainy to sit there (at least in June). 3) cleanliness of the place was so-so. The carpets had some ripped up places and discoloration from before we arrived. 4) they advertise the hotel as having a "rain shower"... its just a normal showerhead, nothing fancy. No greater water pressure or extra experience. But the water HEAT was great!! Also the beds are HARD -- not exactly comfortable if you have pain in any of your joints. 5) There was a sauna, but it did not work when we tried to go downstairs. There was no one sitting there to help, and we were just confused why it wouldn't turn on. We didn't use the gym or the massage parlor, but those looked nice enough. No pool, which was a downside. I had seen a review that said there were hotels nearby which had a pool and we were allowed there, but I was not told that upon arrival. Overall, this place is advertised as 5 stars, but I'd claim it to be 3.5 at best. It was fine, but not the 5 star experience we expected.
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Review collected in partnership with NH Hotels
Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 3 weeks ago
Dear Resort610770, We would like to thank you in advance for the time you have taken to leave us your comments, these are part of our continuous improvement process so that our staff can provide the best quality of service possible. We are already validating with the departments in charge in order to make changes in the hotel that will allow us to continue providing an extraordinary stay to our guests. We hope you have a second opportunity to visit us and we assure you that we will exceed your expectations. Best regards, Gina Pasqualini - Front Desk.
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elcabedlv22 wrote a review May 2022
Barranquilla, Colombia1 contribution
I travel a lot, more than 100 K miles per year, use a lot of hotels but NH Hacienda Royal is the best one. Why? Their staff! Good energy, helps you with everything you need. Also, best location, all you need around the hotel.
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Review collected in partnership with NH Hotels
Date of stay: May 2022
Value
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Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 1 Jun 2022
Dear Mr. elcabedlv22 Thank you very much for your comment. The entire NH team is committed to making your experience memorable, and it is an honor for us to know that it was. You are always welcome, you are now part of the family! We look forward to having you back soon. Best regards, Gina Pasqualini - Front Desk.
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Anton S wrote a review May 2022
1 contribution
All services, including breakfast, room cleaning and laundry are at the highest level. Personnel at the desk is very professional and friendly, helping at any time of the day. Business room are also good. One of the best locations in the Bogota.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Consider that there are no 24/7 room service to order food
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 14 May 2022
Dear Mr. Anton, Thank you for taking the time to rate us, your comment is very valuable to us. We are pleased to hear that you enjoyed your stay. Our entire team is committed to making your experience memorable, and it is good to know that it was. You are always welcome, we hope to see you soon. Cordially, Gina Pasqualini - Front Desk.
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JiMatte wrote a review Apr 2022
Vallejo, California4 contributions
As a former General Manager with Marriott and Renaissance Hotels, I can attest the Staff here consistently strive to deliver an exceptional Hospitality experience. Food & Beverage, Room Cleanliness, Guest Service...ALL TOP NOTCH! In fact, we will be travelling to Bogota again this year, for 15 days, and have already reserved our room at this hotel.
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Request either Floors 3, 4, or 5, and on the back of the hotel (which faces a quite residential...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 26 Apr 2022
Dear JiMatte86, Thank you for your comment, we really appreciate it. It is always a pleasure for us to have you here with us, you are part of the family now. We will be waiting for your visit again to give you another memorable experiencie. Best regards,
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Carlos J wrote a review Mar 2022
Southside Place, Texas4 contributions
Fantastic room, shower and location! Lots of wonderful restaurants, shopping, yet located in a quit place, within a safe neighborhood. Great hiking within walking distance (La Aguadora), and beautiful surrounding streets for a morning or afternoon stroll. Friendly personnel always willing to help any way they can.
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Review collected in partnership with NH Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 26 Mar 2022
Dear 686carlosj Thank you so much for your review. It is very important for us because we can identify every improvement in order to always offer the best experience we can. We are very glad to see that you had a memorable experience and we hope you can repeat it very soon! Best regards, Carolina Molina
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Michaels150 wrote a review Mar 2022
14 contributions1 helpful vote
From the moment we arrived we were welcomed by the friendly staff on the door and when checking in. They made us feel very welcome. This was our first visit to Bogota and couldn’t have picked a better hotel. Our room was very comfortable with lovely views of the mountains. For the first time on our 3 week stay in Colombia there were tea and coffee making facilities in the room - being from the UK we were missing our tea! Anything else you needed housekeeping would provide straight away. There was plenty of choice at breakfast - lots of lovely breads/cakes, a wide selection of fresh fruit, meats, cheeses and even chocolate milk! Cooked food if you wanted it. The hotel backed onto a shopping mall which was huge with places to exchange currency. The surrounding area was very safe and quiet with a nice park opposite - I went walking every day on my own. There is a flea market nearby and lots of nice restaurants within walking distance. Only a 30 min drive from the airport too - we used the hotels airport shuttle. I would not hesitate to stay here again and fully recommend it.
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Date of stay: February 2022
Value
Location
Service
Room Tip: Rooms on the higher floors have the best views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal
Responded 26 Mar 2022
Dear MichaelsCP150 It is very grateful to see this awesome review you have left us. Thank you so much. Our main goal is to make all of our guests to feel like home from the beginning until the end of the stay. You are more than welcome to visit us again and it would be our pleasure to be your hosts. Best regards, Carolina Molina
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PRICE RANGE
US$58 - US$76 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hacienda royal bogota
LOCATION
ColombiaBogotaUsaquén
NUMBER OF ROOMS
82
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Frequently Asked Questions about NH Collection Bogota Hacienda Royal
Which popular attractions are close to NH Collection Bogota Hacienda Royal?
Nearby attractions include Parque de Usaquen (0.4 km), Pedro Mandinga Rum Bar (0.3 km), and Hacienda Santa Barbara (0.1 km).
What are some of the property amenities at NH Collection Bogota Hacienda Royal?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at NH Collection Bogota Hacienda Royal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at NH Collection Bogota Hacienda Royal?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at NH Collection Bogota Hacienda Royal?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to NH Collection Bogota Hacienda Royal?
Conveniently located restaurants include Grecia de Andrei, Oliveto Pizza & Pasta Usaquén, and La Provence de Andrei.
Are there opportunities to exercise at NH Collection Bogota Hacienda Royal?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at NH Collection Bogota Hacienda Royal?
Yes, dry cleaning and laundry service are offered to guests.
Does NH Collection Bogota Hacienda Royal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at NH Collection Bogota Hacienda Royal?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to NH Collection Bogota Hacienda Royal?
Many travellers enjoy visiting Casa Hacienda el Limonar (6.6 km).