I stay in mostly budget hotels in California. I freaking love this hotel - the cleanliness was impeccable and the service was unreal. Staff was super polite, very helpful and friendly. Inside the Zona Franca so it was very secure, walked late at night to go to the ATM, no concerns at all. I can't say enough about the staff at this hotel - any service business should travel to this hotel and see how it's done. Very very happy with my stay. I guess it's expensive by Colombian standards, the prices in Colombia for everything take getting used to when you're using dollars, everything is so inexpensive.
I absolutely love the Scandinavian modern decor. The clean lines, lots of unpainted wood furniture and accents was great. The hotel's cleanliness, comfort and helpful staff made me so pleased with the decision to stay here. The hotel is is a relatively close, 30 minute drive to the airport.
This hotel is located in a special free trade zone. It is surrounded by two security fences, the first one being electrified. The entrance is blocked by a high metal gate and a crossbar. From the outside it has a prision feel. When we arrived by taxi an armed guard radioed my name to the hotel. After confirming my reservation, the guard had the taxi driver open the trunk, he checked the trunk and we were allowed to enter the area. This process was repeated when we left the area to go to dinner. The taxi was stopped, the trunk checked and we were allowed to exit. There were no people in the area, only a lot of semi trucks and industrial buildings. We arrived at the hotel, were greeted and checked in which was quick and easy. The hotel lobby is nice with seating and a foosball table, but other than the clerk at the smallish front desk, there were no other people. Once we arrived on the floor where our room was the hallway was dark. As you walked down the hallway the lights would automatically come on zone by zone. The problem with this was by the time we reached out room, it was still in the dark. The room was small, very small. It was painted stark white floor to ceiling with just one small painting on one wall. There is no closet, no coffee maker, no refrigerator. There were no AC/heat controls. The window which did not open was filthy. The room immediately felt stuffy. The bathroom was OK, but rather than having individual shampoo and soap in the shower, there were pump bottles attached to the shower wall. I am not sure how many people handled these before my arrival but in this day of COVID I would have much preferred individual bottles of shampoo and bars of soap. The double bed was OK. The nightstands which were really just shelves attached to the wall were tiny, so much so that in order to put my bottle of water and mobile phone on it, I had to put the telephone on the floor as there was not enough room. Because of the lack of ventilation and the stuffiness it was difficult to sleep, so much so that in the middle of the night, I propped the door open with a towel so I could get some air in the room. There is a breakfast buffet set up but there was no buffet breakfast. It seemed we were the only people in the hotel, the front desk clerk, who doubled as the waiter, took our order for breakfast, disappeared into the back, and a few minutes later came out with the breakfast. I suspect he was also the cook, as I never saw any other workers in the hotel. I suppose if you have to stay in this free trade zone, this hotel will work for you, but otherwise I see no reason to stay here.…
Very nice hotel.. clean, small but friendly breakfast.. staff is very helpfull and speaks good english… bads are confortable and clean sheets.. we definitly recommend…just the location is a bit tricky as the hotel is inside of industrial zone but at least it is very safe
Great service and amazing attitude from all staff. I found the perfect place to stay in Bogota Zona Franca (Free trade zone), its food option, quality and cosy atmosphere were remarkable. Ms Liliana and all of you thanks a lot for looking after every single detail during my stay.
Staff is really helpful and professional. The room was clean. I enjoyed the gym which was open early morning. Breakfast is simple I wish they had more options. In overall I recommend this hotel. I’ll comeback