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Novotel Abu Dhabi Al Bustan

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Novotel Abu Dhabi Al Bustan
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485 Reviews from our TripAdvisor Community

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Showing 405: English reviews
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Madrid, Spain
Reviewed yesterday NEWvia mobile

I've been coming to this hotel for more than a year and my favorite place was waves pool bar I don't know whenever I'm not working I'm going directly there because of the lovely chat we are having with the gentlemen #simo he's one of the best person I've ever seen working in hospitality And I was chocked when I...

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Helpful?
Thank halaramos
Abu Dhabi, United Arab Emirates
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017

This was our 2nd stay at this lovely hotel. This stay was part of the birthday celebrations of my daughter who turned 7 last week. The check-in was so swift without any delay. We got the room on the 6th floor (626). It was a superior room which had the queen size bed and a sofa. Minibar had the required...

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Thank Baiju80
About Hotel's Favourite Review
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience following your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is such a delight to read that you had a positive experience in all aspects of your stay; from the check-in to check-out, rooms, comfort, restaurants, food, facilities, pool, gym and the staff's warm...

Dubai, United Arab Emirates
Reviewed yesterday NEW

My friend and I went to Novotel Al Bustan last friday. We arrived in the lobby and was assisted by a guy in the reception. Of course i ask for a room with a nice view but this guy instead of showing or faking it that he will check any available room that suits our request. He answered with a...

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Helpful?
Thank leialano
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. The attitude of the reception during you check-in was indeed unacceptable. Please allow me to express my sincere apologies. Rest assured, remedial actions will be taken. Nonetheless, I am glad that your overall stay went well despite the above experience and not...

Reviewed 2 days ago NEWvia mobile

Me and My husband always booked and choose this hotel, it's not our first time or 2nd nor 3rd time here. We stayed in Novotel too many times. I had a brunch today at the Pepper Restaurant and enjoyed it a lot. I like the new set up of foods, very nice now. I'm glad that Mildred is back to...

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Helpful?
Thank stephanie a
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are grateful that you always choose to stay with us. It is a delight to read that you have enjoyed your brunch at Pepper Restaurant. Your appreciations and positive comments will be shared with the team citing Jackie, Aiza, Hicham, Dyah,...

Reviewed 3 days ago NEW

I have been going to the pool bar now for quite a long time the staff there are excellent and polite they always smile and make you feel welcome especially manly and Simo also EiEi they always serve with no problem whatsoever they also try to accommodate you with everything they can I would also recommend the food at the...

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Thank Steve S
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing Waves Pool Bar - Novotel Abu Dhabi Al Bustan here on TripAdvisor. We very much appreciate your loyalty to Waves Pool Bar. It will be my pleasure to pass on your kind compliments with the team especially Manly, Simo and EiEi. Your valuable feedback is highly appreciated and we look forward to serving...

Reviewed 3 days ago NEWvia mobile

I would like to recommend novotel al Bustan for the friendliness and professionalism of their staff. I have stayed there more than a month and was more than happy and satisfied. I loved relaxing at the bar pool waves, waiters were absolutely lovely especially Simo who delivered an outstanding service, remembered my favorite drink and meal, and do his very...

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Helpful?
Thank Fatima T
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It gives me pleasure to read that you were happy with your stay and was impressed with our staff's friendliness and professionalism. I will pass on your kind compliments with my team especially the Waves Pool Bar team, citing Simo for his...

Reviewed 3 days ago NEWvia mobile

This is my third time staying here and I'm never disappointed. I especially love the pool bar "Waves". Great food and friendly staff. Tonight I was greeted with a handshake and a big smile from Manly. Highly recommended!

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Helpful?
Thank Josh P
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is great to read that we have met your expectations in your three stays with us and delighted that you were impressed with the food and guest service attitude of the Waves Pool Bar team especially Manly. We very much...

Agadir, Agadir, Morocco
Reviewed 4 days ago NEWvia mobile

My favourite bar was waves pool bar I went there today but the usual smile of #simo wasn't there only grumpy faces specialy #manly i was there for almost 3 hours he didn't smile at all Now im not going there anymore neither my friends as well Et j'espère que vous fait quelques chose a propos de ça et merci

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Helpful?
Thank Karim H
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for your review. It is indeed disappointing to read what you have experienced during your recent visit. Please rest assured that the Waves supervisor will take the appropriate actions to address your comments. We very much appreciate your feedback and hope that you will give us the opportunity to regain your confidence in us. Sincerely,...

Abu Dhabi, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

I've been coming to this bar for over a year and it's time I leave a review. I love the hospitality and attention I receive EVERY TIME I come to this bar. I'm always greeted with a smile by name. The bartenders, Simo and the staff make you feel at home. My 10 year old daughter came to visit and...

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Helpful?
Thank caba70
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Waves Pool Bar - Novotel Abu Dhabi Al Bustan here on TripAdvisor. I am delighted to read that the Waves Pool Bar team never fails to impress you every time you visit. I am sure they'll be elated to read your wonderful comments. It will also be my pleasure to...

Abu Dhabi, United Arab Emirates
Reviewed 6 days ago NEWvia mobile

To whom it may concern, I would like to recognize one of your employee whose name is "Simo." He is actually the reason why my friends, my fiancé and I feel so good, comfortable and like home when we come to your Pool Bar. He speaks French and Arabic besides English which make my friends life easier cause they don't...

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Helpful?
Thank Mymz31
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is always a pleasure to read that an associate stands out for their remarkable guest service. I will definitely pass on your recognition to Simo and share your comments with my team to serve as an inspiration. Thank you once again...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 

Additional Information about Novotel Abu Dhabi Al Bustan

Address: Novotel Abu Dhabi Rashid Bin Saeed Al Maktoum Rd | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range: €55 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Reservation Options:
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Hotel Style:
#26 Spa Hotel in Abu Dhabi
#39 Luxury Hotel in Abu Dhabi
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Abu Dhabi Al Bustan staff and other travellers.
19 questions
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Auckland, New Zealand
Glenmore Park, Australia
Burgess Hill, United Kingdom
5 months ago
6 months ago

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Questions? Get answers from Novotel Abu Dhabi Al Bustan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Apartment is very spacious and clean very good value”
stevesQ4490LD, 22 Apr 2017 | Read review
“try to ask for city view during check in or booking”
391rahimm, 7 Feb 2017 | Read review
“Make a reservation with the confidence your stay will be well worth the time and expense.”
jewhitt1, 3 Feb 2017 | Read review
“warm welcome”
AminVg, 20 Jan 2017 | Read review
“Corner top rooms offer good views and more space”
850duanem, 11 Jan 2017 | Read review
5 of 5