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Novotel Abu Dhabi Al Bustan

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#43 of 129 Hotels in Abu Dhabi
Certificate of Excellence
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1 room 2 adults 0 children
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Novotel Abu Dhabi Al Bustan
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434 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Abu Dhabi, United Arab Emirates
Reviewed 5 days ago NEW

I stayed in this hotel in mid Nov 2016 and had funds from my credit card withheld for room phone use, to this date I still have not got the moneys held returned. After several mails to management they told me it was my bank that was holding the money. I would advise anyone staying here to use cash.

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Helpful?
Thank kcrowney
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for bringing your concerns to our attention. In order to address and assist with your feedback, we will highly appreciate if you could email us directly at h6533@accor.com with more details of your stay. Thank you again and we look forward to your email. Sincerely, Bruno Debray General Manager

Dubai
Reviewed 5 days ago NEW

Great hotel to stay in. It's really value for money. I like everything about. Friendly stuff with professional customer service. Nice restaurant. Pool. I highly recommend this hotel for business travellers.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 797mohammedo
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is very rewarding to receive such positive feedback. I will gladly share your comments with my team to serve as an inspiration in our continuous endeavor to provide superb quality experience to our guests. We very much appreciate your recommendation and...

New Delhi, India
Reviewed 1 week ago via mobile

Abu Dhabi is a clean and green city with lots of open spaces. Novotel Al Bustan is an excellent place to stay, very close to grand mosque and mushrif/ Lullu's mall. Mr Kaiser in the front office hailing from Kashmir was very helpful in giving us extended check out time, pool is very well planned out with very good view,...

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Helpful?
Thank rajivsh2
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for taking the time to review Novotel Abu Dhabi Al Bustan here on TripAdvisor. I am delighted that your experience during your stay was to your expectations. Glad that you were pleased with our breakfast, location and pool. It will be my pleasure to pass on your kind compliments to Kaiser as well share your...

Reviewed 1 week ago

Business trip and I always felt relaxed after a long day. Good modern amenities from the clean and spacious room to the gym + sauna + pool. There is also a sports bar next to the pool, a large breakfast area with ample choices and a steak house that is actually quite good. Mushrif mall is conveniently located 20 minutes...

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Helpful?
Thank duane m
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. I am delighted to read that your stay was relaxing; glad that you were pleased with the amenities, facilities and location of the hotel. It is also a pleasure to read that you were satisfied with our breakfast buffet at Pepper Restaurant...

Reviewed 1 week ago

I spent 2 months in this hotel and it was fantastic Peppers and Choice Cut restaurants are very good. The staff is kind and polite, especially Adnan!!!! Nice pool and gym. Modern and beautiful rooms. Nice exotic garden belongs to the hotel!

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Helpful?
Thank Balázs Bence S
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are delighted to know that you had a fabulous stay with us. Glad that you were happy with our room features and wellness facilities. Also, we are pleased that you were impressed with Pepper and Choice Cut Steakhouse. I will pass...

Irbid, Jordan
Reviewed 2 weeks ago

We stayed for two nights, it was a very warm hotel with friendly staffs. The location was quite convenient. The rooms are spacious, the toilets are clean and i really loved the bathtub. we even had our lunch there in the cafe and it was a complete buffet. And needless to say the wifi was fast. would totally recommend to...

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Helpful?
Thank Anwar A
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Abu Dhabi Al Bustan here on TripAdvisor. It is a pleasure to read that you were impressed with our warm hospitality and friendly staff. I am also delighted that the room features, dining and WiFi service were to your expectations. We very much appreciate your...

Abu Dhabi, United Arab Emirates
Reviewed 3 weeks ago

I have been a member of the gym at In Balance, first floor for over a year. Great management and staff, well done to you all thanks for the great friendly service and have a great 2017. And thanks to Mansari Tamang who helped me out yesterday Rob

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Helpful?
Thank robdexter7
GM_AdagioAlBustan, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Mr. Rob, Thank you for your positive comments. It is inspiring to know that you were pleased with the hotel's recreational facilities and associates' warm hospitality. I will share your comments with our team especially to Mansari and the rest of Recreation team. I am sure that this feedback will serve as an encouragement to all of our staff...

Doha, Qatar
Reviewed 3 weeks ago

Staying for a week. Room quite good but a bit small. Bathroom very good. Breakfast fantastic, so many choices for adults and children. Housekeeping is also great. Madhu, one of the housekeeping team, is very, very friendly and professional, always smiling and ensuring to make your stay comfortable. Thank you Madhu. The hotel is around 15 minutes taxi ride to...

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Helpful?
Thank Thinker271
GM_AdagioAlBustan, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Valued Guest, Thank you for your positive comments. It is inspiring to know that you were pleased with the location and services of the hotel. I will share your comments with our team especially to Madhu and the rest of Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as...

Reviewed 3 weeks ago

I have been staying more than a month in this hotel. This is my second visit and stay in this hotel. I have been enjoying the hotel room, Swimming pool, Sauna, Gym, etc. The breakfast is very excellent. There are too many choice in breakfast. The supporting people and house keeping (Madhu) and all other are very friendly. The rooms...

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Helpful?
Thank Sathish P
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Mr. Sathish, Thank you for your positive comments. We very much appreciate your feedback regarding your stay. I will share your comments with our team especially to Madhu and the Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 3 weeks ago

I stayed in Novotel for about two weeks and personally I had a very pleasant stay over there. The bell boys, receptionists, and generally all the staff were really very helpful, friendly and always smiling back at me. The pool and gym facilities are good, and the most interesting thing is that the gym can be used 24h a day....

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Helpful?
Thank Nikolas Stephan T
GM_NovAuhAB, General Manager at Novotel Abu Dhabi Al Bustan, responded to this review

Dear Mr. Nikolas, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. I am delighted that you had an excellent stay with us. Glad to that you were happy with the room features as well the buffet breakfast. It will be my pleasure to share your kind compliments to Bonifer and the entire team...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ideally situated near the business and leisure hubs in Abu Dhabi, Novotel Abu Dhabi Al Bustan is a perfect place to stay. This midscale property features 361 rooms and suites suitably designed either for business or leisure travellers. Guests can choose from 6 on-site food & beverage outlets offering several dining options from “à la carte”, buffet, steakhouse or healthy selections. The hotel also features a well-equipped mixed gym, outdoor temperature controlled swimming pool for kids and adults with outdoor Jacuzzi, treatment rooms for men and ladies, offering diverse massage choices, sauna, steam bath, indoor Jacuzzi, and kids gaming area. 7 spacious meeting rooms and 1 big ballroom are also available for events, weddings, and banquets with free high speed internet access available in all areas. A web corner featuring Mac computers is available in the lobby for easy access to Internet for hotel guests. ... more   less 

Additional Information about Novotel Abu Dhabi Al Bustan

Address: Shk. Rashid Bin Saeed | Rabdan St. (29th St.), Abu Dhabi, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Price Range: €63 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Abu Dhabi Al Bustan 4*
Number of rooms: 361
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Priceline, Booking.com, ACCOR, Expedia, TripOnline SA, Agoda, Orbitz and Hotwire so you can book your Novotel Abu Dhabi Al Bustan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#25 Spa Hotel in Abu Dhabi
#39 Luxury Hotel in Abu Dhabi
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Abu Dhabi Al Bustan staff and other travellers.
18 questions
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Glenmore Park, Australia
Burgess Hill, United Kingdom
2 months ago
3 months ago
United Kingdom

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Questions? Get answers from Novotel Abu Dhabi Al Bustan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner top rooms offer good views and more space”
 of 5 bubbles 850duanem, 11 Jan 2017 | Read review
“Rooms facing the grand mosque have a good view”
 of 5 bubbles nikolasstephant, 23 Dec 2016 | Read review
“Ask to stay from road side a little noisy”
 of 5 bubbles J3290VLkevina, 29 Nov 2016 | Read review
“located in a city, view to all rooms is the same, will suggest 12th floor and above”
 of 5 bubbles briper1, 13 Nov 2016 | Read review
“Ask the side facing the grand mosque if you are to have a beautiful view”
 of 5 bubbles simonkeys2016, 31 Oct 2016 | Read review
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