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Makkah Hilton Hotel

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Makkah Hilton Hotel
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813 Reviews from our TripAdvisor Community

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Showing 651: English reviews
Riyadh, Saudi Arabia
Reviewed 16 May 2016

The trip was serene and a very rewarding experience. The room was clean, luxurious and comfortable. Service was outstanding, All our requests were met immediately. We were able to focus on prayers and dedicate our days to meditation without worrying about travelling formalities. Everything was taken care of.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Fathima Melina S
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Fathima Melina , Many thanks for sharing this wonderful review with us. We are really proud to meet your expectations and work for your comfort. We look forward to welcoming you back at Makkah Hilton for another memorable experience in the near future. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

Reviewed 11 May 2016 via mobile

Excellent hotel with all the facilities. 2 minutes walk to the haram, I suggest getting there early (1 hour) as the haram gates are shut otherwise. If this happens the hotel has a very nice namaz facility on the level floor. It gets very crowded so try getting out the side entrance (bin dawood).

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Helpful?
Thank Twin C
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Twin C, We are pleased to read from your comments that you had an enjoyable stay at Makkah Hilton&Towers .Your kind feedback is much appreciated. We wish to welcome you again at Makkah Hilton & Towers for another positive experience soon. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

reading
Reviewed 10 May 2016

From my previous experience at 5 star hotels in Makkah, you’ve gotta set your expectations low and the concept of good customer service doesn’t exist, primarily due to the significant amount of pilgrims handled everyday. However, Makkah hilton tells the totally opposite story. This definitely the best hotel in Makkah. The customer service provided is truly outstanding and pleasantly surprising....

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Helpful?
Thank jraja1
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Valued Guest, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments.. Thank you for your trust and recommendation. we hope we will have the opportunity to be your host during your next visit to the holy city. Best Regards, Ibrahim Al Fati...

sydney, Australia
Reviewed 9 May 2016

an ideal place to stay with direct access to BaituAllah ( Masjid e Haram) , location is the main key while in Makkah and this hotel ticks all requirements of location , luxury and comfort .. An hotel i will recommend to any one looking for all these attributes in Makkah.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tariq A
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Tariq A, We would like to thank you for sharing your positive experience with other guests. Thank you for your trust and recommendation. We wish to welcome you again at Makkah Hilton Towers for another positive experience soon. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

Doha, Qatar
Reviewed 9 May 2016

The front desk staff were very professional and customer friendly. The overall stay was very satisfied. I would definently come back to Makkah hilton and recommend this hotel. My special thanks to Mr. Kamran for all the assistance provided during my stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Worldexplorer2022
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Shaki, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments.. Thank you for your trust and recommendation. We look forward to welcoming you back on your return to Makkah Hilton Towers. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

Karachi, Pakistan
Reviewed 7 May 2016

Have been staying in this hotel for the last few years and find this very close to Haram. Good overall experience and polite staff. My parents are very comfortable staying in this hotel and that makes it the perfect choice for all of us.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Umair K
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Umair K, Many thanks for sharing this wonderful review with us. We are really proud to meet your expectations and work for your comfort. We look forward to welcoming you back at Makkah Hilton for another memorable experience in the near future. Best Regards, Ibrahim Al Fati General Manager Makkah Hilton & Towers

Batley, United Kingdom
Reviewed 7 May 2016

Returned from Umrah on the 5th May, spent the first 8 nights in Makkah Hilton, the best location, excellent service from all staff specially from Egad Saeed on the front desk. I have prayed that Allah will give the opportunity to visit the Harram again soon and that we stay here again

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Helpful?
Thank Iqbal225
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Iqbal, What a wonderful review!!! We love to hear such a positive words. You just made our day!. I very much appreciate that you took the time for sharing your delightful experience during your stay at our Hotel. . We hope to have the opportunity to welcome you back at Makkah Hilton on your next visit. Best Regards, Ibrahim...

Reviewed 6 May 2016 via mobile

It does need help of any reviews as it is generally good and reliable quality closest to haram........but got disappointed by the arab looking receptionist who semi checked us at 1530 .... Didn't give us keys saying come back for them after asar salah.... ..Which was at 1600 the advertised check in time.....as the room was not ready!!... Didn't show...

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Thank lastAjeer
Reviewed 2 May 2016

One of my best stay so far. Having the fact the multiple front desk supervisor and receptionists are available around the clock and eager to help is amazing. I was upgraded to Kaaba View Room, very clean and comfy. The staff in general were very welcoming and all my requests were executed in a timely manner. I have to thank...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ayman m
Ibrahim , General Manager at Makkah Hilton Hotel, responded to this review

Dear Ayman m, Thank you so much for taking the time to post such a glowing review on TripAdvisor. It was an absolute delight to read through your comments.. Thank you for your trust and recommendation. We shall be looking forward to be your host during your next visit to the holy city. Best Regards, Ibrahim Al Fati General Manager...

Riyadh, Saudi Arabia
Reviewed 30 April 2016 via mobile

Although it is speculated that hotels immediately around the Grand Mosque will be demolished, it must be stated that the Hilton's location is wonderful that permits a person to attend all the prayers and have time for quiet reflection. Despite the large crowds and hectic movement of people in and out of Makkah, the staff are efficient in making the...

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Helpful?
Thank Mustafa156
Ibrahim A, General Manager at Makkah Hilton Hotel, responded to this review

Dear Mustafa , It is a pleasure to see that in general you were happy with the services you received during your stay with us. Our valued guests are our main interest and their satisfaction is our ultimate aim, we will always work harder and do whatever possible to maintain and exceed their expectations because that is what they deserve...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
Official Description (provided by the hotel)
The spectacular entrance to this grand complex adds opulent style, along with seven panoramic elevators and five elegant restaurants. Main Makkah attractions are on your doorstep including the Kaaba and the ZamZam Well, with other important Islamic holy sites less than five miles away. Find a refreshing range of on-site recreational activities, entertainment, amazing restaurants and business facilities. Located in the center of Makkah, our hotel is close to many holy sites, among which is the largest mosque in the world, the Holy Haram, and the Kaaba, the most sacred place in Islam. Pray amongst the deep Islamic history, or climb the 600 steps up the nearby Mountain of Jabal Al-Nūr to reach the Cave of Hiraa. ... more   less 

Additional Information about Makkah Hilton Hotel

Address: Ibrahim Al Khalil Street, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: €126 - €901 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Hilton Hotel 5*
Number of rooms: 614
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Hotwire, Travelocity, Expedia, Priceline, Hotels.com, TripOnline SA and HotelQuickly so you can book your Makkah Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Makkah Hotel Mecca
Hilton Hotel Mecca
Hilton Hotel Makkah
Hilton Mecca
Mecca Hilton
Makkah Hilton Hotel Mecca, Saudi Arabia
Hotel Style:
#2 Family Hotel in Mecca
#4 Romantic Hotel in Mecca
#6 Luxury Hotel in Mecca
#14 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Makkah Hilton Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from lifts”
Liverdargnies, 3 Mar 2017 | Read review
“Tower 2 and 5, lower rooms on each floor, haram facing give good view but slightly smaller than city facing”
Arusha11, 12 Jan 2017 | Read review
“Haram view”
azuanzahdi, 2 Jan 2017 | Read review
“higher floors have better views of haram but lower floors are better for families”
HusainRayman, 20 Dec 2016 | Read review
“Try to get masjid al haram view.”
Rousseau2004, 29 Nov 2016 | Read review
5 of 5