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Swissotel Makkah

0.5 km from Mecca centre
  • Free Wifi
  • Restaurant
  • Room Service
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
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1,520 Reviews from our TripAdvisor Community

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Showing 1,083: English reviews
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Reviewed 3 days ago NEWvia mobile

Really a Big hotel Perfect located just in front of the mesjid El Haraam With acces to the clocktower mall who is impressive and a heaven for shopeholics... five stars but not really worth 5 stars : Lets say 4.5 stars Most people at the reception do not understand english or others Only arab ... the Saoudi arab... Food was...

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Thank viaooo
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us, We are happy you enjoyed staying at our location and rooms. Looking forward to hosting you again at your second home. Regards,

London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago

Magnificent hotel next to the shopping mall in the huge clock tower. We stayed 4 nights at this hotel while we were doing Umrah and it was a nice experience. Rooms were big and comfortable, plus modern. Great room service and friendly staff. We were on the 34th floor. They have a huge restaurant where breakfast is served but we...

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1Thank TopKingofKings
About Hotel's Favourite Review
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Swissotel Makkah Best regards,

Sykesville, Maryland
Reviewed 4 days ago NEW

Stayed here for three nights for Umrah. I chose Kaabah view and it was worth it. Our room was on the 39th floor with full view of the Kaabah. Haram entrance was easy. From this hotel one can either go thru the clock tower mall or walk on Ajyad street. Both options will take you to Haram entrance in no...

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Helpful?
Thank Valiant_Cruiser
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Reviewed 4 days ago NEWvia mobile

The best hotel with excellent service . Beautiful rooms with kaabaa view . The staff was amazingly helpful and very friendly. Very convenient to go for salah. The food court and shops around were good . My personal experience with Mr. Shaafi manager of floor 41 was remarkable he went out of his way to make our stay wonderful. And...

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Helpful?
Thank Rabia F
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us, We are happy you enjoyed staying at our location and rooms. Looking forward to hosting you again at your second home. Regards,

Reviewed 6 days ago NEWvia mobile

Stay was good...Closest hotel to haram.. staff was friendly especially Bilal (floor incharge) and Adil (food court manager) and Abdul rehman at reception.... but there's no free wifi... overall good experience...recommended..

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Thank Khalid J
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Melaka, Malaysia
Reviewed 1 week ago via mobile

My room was facing directly towards the masjid al haram and thus, the kaabah. Overall, the hotel was very good.. The staffs were friendlies, services were excellent, and the location was very near to masjidil haram and malls. The only less good things to be mentioned: - the lift can be very confusing especially for first few days - the...

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Helpful?
Thank eyeglory
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

Reviewed 1 week ago via mobile

Hotel too big to give service of 5 star rating. Too many cutbacks in service. They've taken away the nespresso machine which is definitely a deal breaker. Breakfast don't match 5 star. No even omelet station. Service poor. Rooms are are looking tired and probably need some refurbishments. Naseeb from front desk was the only saving grace.

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Thank Ayub D
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We will be sharing your comments with the relevant department and rest assured your next stay with us will be next to flawless. Regards,

Lahore, Pakistan
Reviewed 1 week ago

good comfortable room , good service but no wi fi. at the reception the staff is very helpful and polite. breakfast is very good and sumptuous. however there is no car parking. very close to Haram and shopping area and food street

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Thank khalil2017
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Ilford, United Kingdom
Reviewed 1 week ago via mobile

The hotel is in a very ideal place with brilliant facilities. The breakfast is substandard and definatley not five star actually at the best two star. I been to many hotels in Makkah and this is the first hotel that charges to have the chef cook an omelette. The food is geared towards the Middle East pallet and not the...

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Thank nasim34
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Amman, Jordan
Reviewed 1 week ago

it was a nice hotel good room and good space good breakfast nice services near to Haram you need to walk for about 5-7 m near to mall and restaurants good elevator and fast you can view the Haram and pry from your room, but I hope to make playing for kids

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1Thank sozi_11
Makkah S, Manager at Swissotel Makkah, responded to this review

Dear valued guest, Thank you very much for the lovely review, we are glad you enjoyed our services and staying at our location and rooms. Swissôtel Makkah staff at your disposal. We very much look forward to welcoming you back soon at Swissôtel Makkah. Best regards,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Swissotel Makkah is not only the first Swissotel to be opened in Saudi Arabia, but is also the first to commence in the entire Middle East. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba, as well as the entire Masjid. The Swissotel Makkah offers 1,487 elegant rooms and suites with modern contemporary design that complements the rich, hospitable values of Arab culture. The hotel includes two restaurants, one meeting room, and one business centre. With private entrances that make it easier for pilgrims to reach the Masjid Al Haram, Swissotel is also the only Makkah hotel with a direct entrance through Ajyad Street. ... more   less 

Additional Information about Swissotel Makkah

Address: Ajyad Street | King Abdul Aziz Endowment, Mecca 762, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: €127 - €2,014 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Makkah 5*
Number of rooms: 1487
Reservation Options:
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Also Known As:
Swissotel Makkah Mecca, Saudi Arabia
Hotel Style:
#5 Family Hotel in Mecca
#11 Luxury Hotel in Mecca
#16 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Makkah staff and other travellers.
29 questions
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Dubai, United Arab Emirates
over a year ago

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Questions? Get answers from Swissotel Makkah staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can go for the Kaabah view room.”
 of 5 bubbles Valiant_Cruiser, 22 Feb 2017 | Read review
“prior booking is essential”
 of 5 bubbles khalil2017, 14 Feb 2017 | Read review
“not sure I don't know”
 of 5 bubbles sozi_11, 13 Feb 2017 | Read review
“Kaaba view is the best.”
 of 5 bubbles rizvishazia7, 24 Jan 2017 | Read review
“more charges for KAABA view , 250 SR/”
 of 5 bubbles 987samera, 17 Jan 2017 | Read review
5 of 5