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Makkah Clock Royal Tower, A Fairmont Hotel

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$2,663*
US$682*
Great Deal
US$693*
US$693*
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Makkah Clock Royal Tower, A Fairmont Hotel
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1,859 Reviews from our TripAdvisor Community

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There are newer reviews for Makkah Clock Royal Tower, A Fairmont Hotel
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Showing 1,142: English reviews
Reviewed 15 November 2016 via mobile

I've been there before and the service was good but now they changed, the highest floors are not covered with the 3G or 4G and the hotel don't have a free wifi so you will not have an internet unless you paid for it and the price is high. The breakfast had a few options they need to improve it....

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Helpful?
Thank Mai T
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We will be sharing your comments with the relevant department and rest assured your next stay with us will be next to flawless. Regards,

Jubail
Reviewed 14 November 2016

The hotel accommodation is very nice and it's walking distance from HARAM, its location in the clock tower making it pleasant stay were you can see Kaaba easily. Reaching your designated level could be disturbing for the first time (you have to change the elevator when you reach the reception) other than that it's ok. The hotel breakfast is quite...

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Helpful?
Thank waleed a
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home . Regards,

Dubai, United Arab Emirates
Reviewed 14 November 2016

very good hotel amazing service very kind staff very nice location but the elvatuero is hard to catch as is so crowded recomannded for any one want to visit, room is very nice and huge with nice bathroom

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Helpful?
Thank mbinhmooda
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, Thank you very much for the lovely review. We are looking forward to welcoming you again at your second home. Best regards,

uk
Reviewed 13 November 2016

The location is Great, but the staff are spoiling the guests experience because of their proudness and attitude. Very uncooperative and unfriendly staff. The staff need proper traning and instructions on how to value and treat their guests well. They wont listen to any of your requests. will just be adamant on what they have said. However much you fight...

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Helpful?
Thank M A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us, We apologize for any inconvenience caused from our side. Please send us your reservation details as a private message to better understand and resolve the issues you faced. Regards,

Kuwait
Reviewed 12 November 2016 via mobile

One of the worst hotels in Makkah. I was booking one of the biggest suites in the hotel, I faced a problem with the AC, can't control and no one tried to help. I called room service at 3 am to order and they were cleaning the kitchen and the reply was call after 2 hours!!

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Helpful?
Thank mohammed a
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Riyadh
Reviewed 11 November 2016

will the sink of the bathroom was blocked the coffee bar was so hard to get from the 2nd room its small for two beds the staff and the bill boy turns to turtles when ask for service the royal service not answering.

Review collected in partnership with Fairmont Hotels & Resorts
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Thank Reem A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, thank you very much for reviewing us. we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

Riyadh, Saudi Arabia
Reviewed 10 November 2016

no response from housekeeping during my stay hours get the hotel to make my sofa bed 12 difficult to reach in room dining dirty windows view was not as promised... .. in room dining takes 2 hours to get my order up in my room, and all that happened in Gold level as they keep calling

Review collected in partnership with Fairmont Hotels & Resorts
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Thank rayan001
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to socialmediamakkah@Fairmont.com to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

A TripAdvisor Member
Level Contributor
26 reviews
5 hotel reviews
5 helpful votes
Reviewed 10 November 2016 via mobile

Like all other five star hotels close to alharam, this hotel is always busy and despite that it's relatively new, one can tell that it started to show some tear and were signs all over. You may have to wait online for about 10 min to check in. The staff are ok. The rooms were very clean but they can...

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Helpful?
Thank A TripAdvisor Member
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear guest, Thank you very much for the lovely review, we are glad that you enjoyed staying at our location and rooms. Makkah Clock Royal Tower, A Fairmont Hotel staff at your disposal. We are looking forword to hosting you again at your second home. Best regards,

Jeddah, Saudi Arabia
Reviewed 4 November 2016

Only the view and the location.. Clueless, careless and extremely terrible staff.. Extremely terrible experience.. Restaurant staff didn't even care about us and what we need. My car (bmw 7 series) was pulled from the parking where their staff asked me to park by the police. Non of them bothered to bring it nor to fix the issue nor to...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Mohd A
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you very much for reviewing us. We apologize for unconvinced caused from our side. Please send us your contact details as a private message to socialmediamakkah@Fairmont.com to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Al Hofuf, Saudi Arabia
Reviewed 3 November 2016 via mobile

As a member of this global hotel group, I was expecting a vary special reception. Unfortunately, the opposite was my reception!!! Instead of early check-in, I was given a late check-in. Later than the supposed check-in time! Three days prior to my arrival, I received a call from the hotel asking for any special request I have. So, I have...

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Thank TheMightyFederer
Makkah S, Manager at Makkah Clock Royal Tower, A Fairmont Hotel, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to socialmediamakkah@Fairmont.com to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

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04/06/2017 05/06/2017
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Near Makkah Clock Royal Tower, A Fairmont Hotel

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Just steps away from the holiest site in Islam, Makkah Clock Royal Tower, A Fairmont Hotel is the iconic symbol of hospitality for people from around the globe who have gathered to worship, reflect and contemplate. Standing as the tallest concrete building in the world with 76 floors, Makkah Clock Royal Tower is the focal point of the Abraj Al Bait Complex, part of the King Abdulaziz Endowment project. Its soaring height and proximity to Al Masjid Al Haram allow guests to enjoy unmatched breathtaking views from 945 rooms and suites, while 76 elevators provide easy access to and from Al Masjid Al Haram. The hotel also offers 10 delicious dining options ranging from innovative Asian fusion to the first five-star Saudi restaurant in Makkah. Other amenities include: a female and male fitness center, a Kids Corner playroom, a 24-hour business center, more than 3200 meter squared of flexible function space, and eight state-of-the-art meeting rooms. For the height of exclusive service and privacy, Fairmont Gold promises guests a ‘hotel within a hotel’ experience through a range of privileges like a private reception and 24-hour butler service.. A seamless fusion of Arab hospitality, modern comfort and signature Fairmont service, combine to create an unforgettable experience in this divine setting. ... more   less 

Additional Information about Makkah Clock Royal Tower, A Fairmont Hotel

Address: King Abdul Aziz Endowment, Abraj Al Bait Complex | P. O. Box 762, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: €150 - €2,300 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Makkah Clock Royal Tower, A Fairmont Hotel 5*
Number of rooms: 945
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Travelocity, Orbitz, Hotwire, Hotels.com, Fairmont Hotels, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, HotelQuickly and HRS so you can book your Makkah Clock Royal Tower, A Fairmont Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Makkah Clock Royal Tower, A Fairmont Hotel Mecca, Saudi Arabia
Hotel Style:
#5 Romantic Hotel in Mecca
#6 Family Hotel in Mecca
#13 Luxury Hotel in Mecca
#25 Best Value Hotel in Mecca
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Here's what travellers have asked, with answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and other travellers.
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Questions? Get answers from Makkah Clock Royal Tower, A Fairmont Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ka'ba view, suites”
shoaib-has, 24 Apr 2017 | Read review
“Ka'ba view of course is the best.”
  • Bed room.
  • Part of our room.
  • Simply the best  ...............
Julhandiarso, 20 Apr 2017 | Read review
“Best view and Bad end”
Abdulaziz_Alageel, 11 Apr 2017 | Read review
“try to get a Kaaba view room”
khalil2017, 13 Mar 2017 | Read review
“Get the room on higher floor with view”
  • VIEW FROM OUR ROOM
roz_6610, 11 Mar 2017 | Read review
5 of 5
Expedia.com
US$682* /night
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PricelineUS$693
Orbitz.comUS$693
HRS.comUS$2,663
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Prices are for 1 room, 2 adults
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