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Raffles Makkah Palace

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554 Reviews from our TripAdvisor Community

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Showing 344: English reviews
Manama, Bahrain
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW via mobile

Just had a wonderful stay at the Raffles Makkah for 2 nights. This is my favourite hotel in Makkah as I have been there many times before and every time it gets better. The luxury, personalized service and quality are the highlights of this hotel. It is a truly 5 star experience at all levels. Check-in was quick thanks to... More 

Helpful?
Thank Emad A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much for the lovely review. We are glad that you experienced luxury, which we are glad to host you with. We will be looking forward to welcoming you again at Raffles Makkah Palace. Regards, More 

morocco
1 review
Reviewed 2 weeks ago

In general , the whole staff was kind and efficient , but Mr Chakiri was great by making sure we had the best stay which valorised our trip, as for the food department , Mr Ayoub really made us feel home, with his special service.

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank 143tito
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. We are glad you experienced luxury at its finest. Raffles Makkah Palace staff at your disposal. We are looking forward to welcoming you again at your second home. Raffles Makkah Palace. Best Regards, More 

Al Khobar, Saudi Arabia
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 weeks ago

Raffles has the best service in Makkah. The hotel's staff is friendly and efficient. Food served in hotel is very good. The rooms facing the Holy Mosque have excellent views, especially the higher floors. Convenient location, near to the main entrance of the Holy Mosque and large mall just under the hotel with good choice of shops and dinning. Certainly... More 

Helpful?
Thank Akhtar M
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time write your wonderful review! We are very happy to hear that you enjoyed the breathtaking view and our location. We are looking forward to be your host during your next visit to the holy city. Best Regards More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 weeks ago

PROS: 1. Location, perfect, minutes from Haram and other facilities like shopping centres. 2. Cleanliness, perfect. 3. View was just magnificent (room 1606) 4. food menu included wide varity of options CONS: 1. Care Services, rubbish, unorganized and caused us problems with other drivers 2. food was expensive

Helpful?
Thank Ahd A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards, More 

Lincolnshire, United Kingdom
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 weeks ago via mobile

This hotel is marvellous. The rooms are very spacious with all amenities. The bathroom has a separate wudhu area which makes things very easy. Wonderful view of the Kaaba from the bedroom window. Couldn't have asked for anything more from this hotel. The staff can't do enough for you. There is a massive choice at breakfast and there are no... More 

Helpful?
Thank luxurytraveller9082
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much for the lovely review. We are glad that you experienced luxury, which we are glad to host you with. We will be looking forward to welcoming you again at Raffles Makkah Palace. Regards, Anas Maimani, Director of Front Office. More 

Kuwait City, Kuwait
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

One of my favorite hotels in Mecca. The service is great. the location is great. Their suites are Amazing. I really recommend this hotel. Their buffet area is so clean and also the room service are perfect.

Helpful?
Thank ninety6
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. We are glad you experienced luxury at its finest. Raffles Makkah Palace staff at your disposal. We are looking forward to welcoming you again at your second home. Raffles Makkah Palace. Best Regards, More 

Abu Dhabi, United Arab Emirates
1 review
Reviewed 3 weeks ago

Late check in and the room was not ready at time of check in plus we experienced a long black out preventing us from contacting even front desk for clarification on resume of electricity which caused a lot of worry specially it happened on the night of check out

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank Saeed A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to socialmediamakkah@raffles.com to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards, More 

Level Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 4 weeks ago via mobile

Every year I visit this hotel, I enjoy as the rooms are wide and big, they have nice terrace for afternoon coffee or Tea. the only issue they have is the gym, it opens at 10am. I complained many time and ask them that this is gym and it should open early in the morning like 7 or 8 am... More 

Helpful?
Thank kabudhabi
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed staying at the location and the building. Furthermore, Please send us your reservation details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards, More 

Kuwait City, Kuwait
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago

I loved the location and beds was extremely comfortable, toilets was great and very very comfortable stay, I had a two bedroom suit with living room. It has lively view to Haram Mecca. And complette amenities for haram. Very nice and varaiety of foid at the breakfast. Very good staff and well trained The only things I didnt like was... More 

Review collected in partnership with Raffles Hotels & Resorts

Helpful?
Thank alawadhii
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. we are pleased that you had a very pleasant stay at Raffles Makkah Palace. We would definitely look forward to welcoming you again. Best regards, More 

Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago

I stayed in this hotel during Oct 2016 and booked Signature Suite Kaaba Premier & Signature Suite Deluxe Kaaba view. Check In / Check Out: was superb and fast. Staff: they are friendly and willing to help. Lobby: quite with a lovely design Room: the suites were great with enough space to move around. Beds were comfortable, and the view... More 

Helpful?
Thank Fahad A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much the lovely review, We are glad you experienced luxury at its finest We will be looking forward to welcoming you again at your home away from home. Raffles Makkah Palace. Regards, More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Raffles Makkah Palace Saudi Arabia enjoys an outstanding location within the iconic Abraj Al Bait complex, directly adjacent to Al Masjid Al Haram – or Grand Mosque – and the Kaaba, offering easy access to King Abdulaziz Gate, the main entrance to the Grand Mosque. Raffles Makkah Palace also offers a superbly equipped business centre with secretarial services and state-of-the-art private meeting rooms fitted video conferencing facilities, ideal for board meetings and management retreats. Revered as the holiest city on earth for approximately 1.6 billion Muslims, Makkah is the birthplace of the holy Prophet Mohammad (PBUH) and home to sacred sites such as the Kaaba, Al Masjid Al Haram, the Zamzam Well, Jabal Al-Nour, Al-Jamarat and Jabal Thawr. Just steps away from the Grand Mosque, Raffles Makkah Palace is a refined and elegant residential sanctuary featuring 214 suites with breathtaking views of the Grand Mosque and Kaaba, making a stay in the Islamic holy land of Makkah one of spiritual serenity. Spacious suites occupy a minimum of 80 square meters in this exceptional hotel in Makkah and offer separate living and dining spaces while bathrooms are thoughtfully designed with designated areas for ablutions. Personal butlers deliver Raffles’ signature style of anticipatory and thoughtful service, complementing the residential experience at this Makkah hotel. ... more   less 

Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: €281 - €818 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca, Saudi Arabia
Hotel Style:
#1 Romantic Hotel in Mecca
#1 Family Hotel in Mecca
#3 Luxury Hotel in Mecca
#24 Best Value Hotel in Mecca
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Questions & Answers

Here's what travellers have asked, with answers from Raffles Makkah Palace staff and other travellers.
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Questions? Get answers from Raffles Makkah Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1606 or go for higher floors on the same side, extraordinary Haram view”
 of 5 bubbles 718ahda, 9 Nov 2016 | Read review
“Great rooms view”
 of 5 bubbles ninety6, 7 Nov 2016 | Read review
“Book Kaaba view.”
 of 5 bubbles FahadAbdullah, 31 Oct 2016 | Read review
“The villa with kaaba view was nice but smaller than i expected, but it has a wonderful shower and an extra bathroom.”
 of 5 bubbles marymK4322TD, 20 Oct 2016 | Read review
“Haram view”
 of 5 bubbles southafrica_11, 19 Jun 2016 | Read review
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