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Raffles Makkah Palace

Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Grand Mosque
    0.3 km
  • 5 star hotel
  • Free Wifi
Reviewed 3 days ago
Good view but gaps in service!
We had the Kaaba view - without a doubt the view from the room... more
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568 Reviews from our TripAdvisor Community

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Showing 350: English reviews
London, United Kingdom
Reviewed 3 days ago NEW

We had the Kaaba view - without a doubt the view from the room is a life time memory that will be cherished for many years to come. The room was spacious with a lovely seating area and the little 'viewing area' with an armchair and footstool were great touches and indeed a wonderful place to just sit and look...

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Helpful?
Thank RR9737
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed staying at the location and the building. Furthermore, Please send us your reservation details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Doha, Qatar
Reviewed 2 weeks ago via mobile

As a Qatari I am very proud of the Saudi staff who are extremely professional and friendly, special thanks to Mr. Mshari at the front desk who was so helpful. Location: Great (you will enjoy the best views ever) Service: excellent (no matter how busy is the hotel) Rooms: Perfect (clean tidy and prestigious) Food: delicious (with lots of choices...

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Helpful?
Thank Dr-Y_Qr
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us! We are glad you experienced luxury, which we are glad to host you with. We will be looking forward to welcoming you again at Raffles Makkah Palace. Regards,

kuwait
Reviewed 3 weeks ago via mobile

I was Booked at the hotel for two nights, but the shock when i arrived at the reception at 4 am reception was Issa and the told me that the booking has been canceled, and when i asked why, he told me that employees bookings contact several times and there is no answer, and when i talk with the duty...

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Helpful?
Thank Mohammed A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us . We apologize for unconvinced caused from our side. Please send us your contact details as a private message to better understand and resolve the issues you faced. Rest assured your next stay with us will be a more memorable one. Regards,

Abu Dhabi
Reviewed 4 weeks ago

Best hotel to stay in Mecca. Friendly staff. Rooms are very spacious and comfortable. Good crowd not over crowded like other hotels. Worth every penny. Perhaps little pricy but still worth to stay and will definitely stay again.

Review collected in partnership with Raffles Hotels & Resorts
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Thank syeda949
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much for the lovely review. We are looking forward to welcoming you again at your second home away from home. Regards,

Reviewed 4 weeks ago via mobile

Hidden gem just steps from the haram. Booked a week long package. Per package, Manager on call very courteous upgraded us to a high floor with magnificent haram view. Magnificent staff including airport transport service who graciously waited for our delayed flight, butler service which came in very handy at all hours for coffee/ tea before heading out to pray,...

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Helpful?
Thank Erum F
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. We are glad you experienced luxury at its finest. Raffles Makkah Palace staff at your disposal. We are looking forward to welcoming you again at your second home. Raffles Makkah Palace. Best Regards,

Reviewed 10 December 2016 via mobile

I have to admit, I was a little bit skeptical about what to get especially after previous stay, but this stay was excellent for me starting from the checking in to check out. I was helppled by Esaam and duty manager to check in early even my room with Kaabah view wasn't ready, they gave me a temporary room to...

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Thank Fahad A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest. Thank you for the lovely review, We are glad you experienced luxury at its finest and we hope those moments will turn into memories. We are looking forward to welcoming you again at your home away from home. Regards,

Manama, Bahrain
Reviewed 27 November 2016 via mobile

Just had a wonderful stay at the Raffles Makkah for 2 nights. This is my favourite hotel in Makkah as I have been there many times before and every time it gets better. The luxury, personalized service and quality are the highlights of this hotel. It is a truly 5 star experience at all levels. Check-in was quick thanks to...

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Thank Emad A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you very much for the lovely review. We are glad that you experienced luxury, which we are glad to host you with. We will be looking forward to welcoming you again at Raffles Makkah Palace. Regards,

morocco
Reviewed 19 November 2016

In general , the whole staff was kind and efficient , but Mr Chakiri was great by making sure we had the best stay which valorised our trip, as for the food department , Mr Ayoub really made us feel home, with his special service.

Review collected in partnership with Raffles Hotels & Resorts
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Thank 143tito
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear guest, Thank you very much for your thoughtful review. We are glad you experienced luxury at its finest. Raffles Makkah Palace staff at your disposal. We are looking forward to welcoming you again at your second home. Raffles Makkah Palace. Best Regards,

Al Khobar, Saudi Arabia
Reviewed 15 November 2016

Raffles has the best service in Makkah. The hotel's staff is friendly and efficient. Food served in hotel is very good. The rooms facing the Holy Mosque have excellent views, especially the higher floors. Convenient location, near to the main entrance of the Holy Mosque and large mall just under the hotel with good choice of shops and dinning. Certainly...

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Helpful?
Thank Akhtar M
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for taking the time write your wonderful review! We are very happy to hear that you enjoyed the breathtaking view and our location. We are looking forward to be your host during your next visit to the holy city. Best Regards

Reviewed 9 November 2016

PROS: 1. Location, perfect, minutes from Haram and other facilities like shopping centres. 2. Cleanliness, perfect. 3. View was just magnificent (room 1606) 4. food menu included wide varity of options CONS: 1. Care Services, rubbish, unorganized and caused us problems with other drivers 2. food was expensive

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Thank Ahd A
Makkah S, Manager at Raffles Makkah Palace, responded to this review

Dear Guest, Thank you for reviewing us. We are glad you enjoyed our services. Furthermore, we will be sharing your comments with the relevant department and rest assured your next stay with us will be will be a more memorable one Regards,

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Banquet Room
Official Description (provided by the hotel)
Raffles Makkah Palace Saudi Arabia enjoys an outstanding location within the iconic Abraj Al Bait complex, directly adjacent to Al Masjid Al Haram – or Grand Mosque – and the Kaaba, offering easy access to King Abdulaziz Gate, the main entrance to the Grand Mosque. Raffles Makkah Palace also offers a superbly equipped business centre with secretarial services and state-of-the-art private meeting rooms fitted video conferencing facilities, ideal for board meetings and management retreats. Revered as the holiest city on earth for approximately 1.6 billion Muslims, Makkah is the birthplace of the holy Prophet Mohammad (PBUH) and home to sacred sites such as the Kaaba, Al Masjid Al Haram, the Zamzam Well, Jabal Al-Nour, Al-Jamarat and Jabal Thawr. Just steps away from the Grand Mosque, Raffles Makkah Palace is a refined and elegant residential sanctuary featuring 214 suites with breathtaking views of the Grand Mosque and Kaaba, making a stay in the Islamic holy land of Makkah one of spiritual serenity. Spacious suites occupy a minimum of 80 square meters in this exceptional hotel in Makkah and offer separate living and dining spaces while bathrooms are thoughtfully designed with designated areas for ablutions. Personal butlers deliver Raffles’ signature style of anticipatory and thoughtful service, complementing the residential experience at this Makkah hotel. ... more   less 

Additional Information about Raffles Makkah Palace

Address: Ajyad St, Abraj Al Bait | In front of King Abdel Aziz Gate of Masjid Al Haram, Mecca 21955, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Mecca
Price Range: €201 - €519 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Makkah Palace 5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Raffles Makkah Palace Hotel Mecca
Raffles Makkah Palace Mecca, Saudi Arabia
Hotel Style:
#1 Family Hotel in Mecca
#1 Romantic Hotel in Mecca
#4 Luxury Hotel in Mecca
#27 Best Value Hotel in Mecca
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“1606 or go for higher floors on the same side, extraordinary Haram view”
 of 5 bubbles 718ahda, 9 Nov 2016 | Read review
“Great rooms view”
 of 5 bubbles ninety6, 7 Nov 2016 | Read review
“Book Kaaba view.”
 of 5 bubbles FahadAbdullah, 31 Oct 2016 | Read review
“The villa with kaaba view was nice but smaller than i expected, but it has a wonderful shower and an extra bathroom.”
 of 5 bubbles marymK4322TD, 20 Oct 2016 | Read review
“Haram view”
 of 5 bubbles southafrica_11, 19 Jun 2016 | Read review
5 of 5