We only stayed one night in this hotel! It s somehow close to the airport! We were welcomed professionally by a nice receptionist (mahmoud) who was super cooperative and friendly! Hotel staff are very professional, had a great conversation with them! Rooms are big, great bathroom and showers! Bed are fairly comfortable, we asked for in-room breakfast and got it a bit late but not a problem ( nice oriental food, great fresh bread, nice omelette, no juices unfortunately but very good one)! For its price and the service you get, it is excellent and would totally recommend it !
I did visit this hotel last week with my wife and it was amazing experience the hotel was very clean and the staff was so polite and friendly plus the food was excellent I love to go back again for sure and I recommend this for everyone who is coming to amman 10/10
So i needed a hotel to stay for 1 last night before our flight from the Amman airport. The airport hotel had disastrous reviews and this one was close enough. There were no reviews at the moment of my booking, but I though - it is 5 stars, what could go wrong? So we stayed there with a family of 2 adults 2 kids. First of all, it is not 5 stars))) It is 4 stars in fact. Next: i regret that we did not stay somewhere on the Dead sea - it would be a 1 hour drive to the airport, but the weather there was so much better and there are international hotels available, and Opal was too... local? On each step i felt like I missed some information - like usually you have a leaflet in the room explaining how the spa works and what number to call for reception and other services, and what to see in the city - here we did not have it. I feel like everyone around knew how it was supposed to work, expect for the foreign us 1) Room. It was very clean and very spacious. TV only had channels in arabic, which is no big deal for me, but my children were pissed 2) Dining. We were offered to order food to the room, but I did not like the menu (90% of the dishes sounded like they are cooked-from-freeezer type of food (i enclose the picture). This is completely normal for the room service menu, and I thought it would get much better in the hotel restaurant. So we went there. This was a very strange experience. They serve there exactly the same menu as the room service (mostly things like chicken nuggets,spring rolls, etc). We were the only people in the restaurant except for the group of people who I think were the hotel staff. There were about 20 of them and they had what looked like Jordanian food. In fact, when we asked the waiter we could get some moutabal and hummus, even though it was not on the menu. The other people seems as confused by our presence as we were by their. So it is definitely not a place to lounge in a fancy hotel restaurant. And I can compare the food to the Movenpick hotel where we had our lunch the same day, the food was better in Movenpick For the breakfast you ONLY can have it in your room. They bring 9 dishes and you get absolutely no choice what to get. I personally loved the breakfast (lots of veggies!), but i generally prefer hearty breakfasts like this one. My children were again pissed because they don't eat hummus and omelet, and there were no things like croissant or pancakes. 3) SPA. They claim to be a hotel with a spa. But the thing is that the spa center (or actually 2 centers because men have separate pools from the women) in not in the hotel. It is in a COMPLETELY SEPARATE BUILDING and there is no corridor or tunnel between the two. So you have to walk 5 minutes outside, which could be fine in summer (not really), but we were there in March and the temperature was 6 degrees. Walking from the pool, all hot and wet, with young children in this chilly weather is not a relaxing experience for me. I just feel that the hotel was built to enjoy in some way that is not familiar to me. 4) Overall the hotel tries to be luxury but fails because of poor quality of the materials, craftsmanship and just lack of thoughtfulness. The hotel is open for just a couple months, but the letter H on the HOTEL sign was already broken) There were cracks in the walls and mold in our room. The baby pool had a slide, which is great, but the slide was not a special pool slide (where there is water flowing in the slide), it was a regular playground slide where you can't slide in wet swimsuit, because you stick:))) The conditioner was attached on our balcony, so all the liquid that dropped from the AC gathered on the floor of the balcony! There was no drainage so by the morning the floor was covered by 1-2 centimeters of water))) So I can't blame the hotel, I feel like they try hard, etc, but I just would not recommend it.…
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