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Hotel Prima Palace

Traveller (46)
Room & Suite (37)
Dining (5)
Hotel website
2 Pines Street, Jerusalem 91280 Israel See on map
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
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4 Nov5 Nov
1 room, 2 adults, 0 children
Standard Room
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Reviews (291)
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All reviews orthodox jews light rail shabbos meals hotel caters mahane yehuda old city kosher hotel rooms are clean jaffa road central jerusalem central bus station place to stay walking distance dining room front desk staff four nights breakfast buffet
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1 - 5 of 230 reviews
Reviewed 3 weeks ago

we were told one price for breakfast and charged another price. the staff is not friendly and somewhat aggressive so they can get back to their cell phones. the buffet food started to disappear soon after we were seated...only one waitress came to the table...More

1  Thank Samuel M
Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 3 weeks ago

Dear Guest Thank you for taling time to post your review. I was very sorry to hear that you had such a bad experience while staying with us. I take these comments very seriously and we will do all we can to prevent from such...More

Reviewed 29 August 2018 via mobile

This is my first ever review. We stayed at this hotel with gate 1 tour. Unfortunately our stay was not an enjoyable one. This hotel is extremely noisy and every morning at breakfast we had to clean the chairs before sitting on them. We had...More

1  Thank Nobbyrinni
Response from Monique W, Front Office Manager at Hotel Prima PalaceResponded 12 September 2018

Dear Guest, can you please advise the dates of stay- we cannot find your reservation in order to check all the above . thank you .

Reviewed 4 August 2018 via mobile

This experience is like no other, you won’t forget the hospitality. The location is walking distance from a shopping centre and transportation is easy and convenient. The location is also in the centre of Jerusalem which makes it easy to get to different biblical sites.

Thank snsug
Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 5 August 2018

Deae geust Thnak you very much for your input. We hope to see you again among our guests. Best regards

Reviewed 5 July 2018

The hotel is situated in an excellent location, close to the light rail and close to the old city, very close to the market and shopping areas. The room could have been more clean, but overall it's good. However.... The front desk service is shockingly...More

Thank maxine1andonly
Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 8 July 2018

Dear Gest Thank you very much for your input. We will do our best to re-train our staff and hope to be able to host you again in the future. Best regards Avi

Reviewed 26 June 2018

Terrible customer service. Check in staff was entirely unhelpful regarding my check in. I didn't have my passport with me, and was just stone faced that I can't check in without a passport? Huh? Nothing to talk about, just nothing. Room was kinda cheap, two...More

1  Thank Levi B
Response from Avi_Palace, General Manager at Hotel Prima PalaceResponded 28 June 2018

Dear guest Thank you for posting your reveiw. I am sorry to hear that you had a bad experience at check in. Nevertheless, we are required by both the hotel policy and the Israeli law to verify our guest's identity by makeing a copy of...More

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The Hotel Prima Palace in Jerusalem offers a unique blend of modern amenities with a traditional atmosphere that gives an authentic feel to a stay in the Holy City. Within walking distance Old CityJerusalem attractions. Located in Mea Sharim, the Hotel caters to more observant visitors, with a certification of Glatt Kosher Bagadat Israel, Netilat Yadim ( hand washing sinks) in rooms, an on-site synagogue, seperate men’s Mikva, and separate dining rooms for Dairy and Meat. Additionally, there is Daf HaYom readings daily and a large library of books for guests. Our 76 room Hotel offers Free Wi-Fi in all rooms and all public areas of he hotels. Check-in on Saturday is 2 hours after the end of the Sabbath. Made from Jerusalem stone and with a large patio, the Prima Palace is an experience in itself. The Hotel is a perfect place for life’s celebrations; bar-mitzvahs, weddings, shabbat chatans and more.

Hotel Amenities
Free High Speed Internet (WiFi)
Air Conditioning
Banquet Room
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
Room Service
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Safe, Charming, Centrally Located, Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
US$113 - US$206 (Based on Average Rates for a Standard Room)
Also Known As
prima palace jerusalem
IsraelJerusalem DistrictJerusalem
Traveller (46)
Room & Suite (37)
Dining (5)
Business Centre & Event Rooms (5)
Family and Play Areas (1)
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Questions & Answers
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28 February 2017|
AnswerShow all 4 answers
Response from אבי ב |
Dear sir You can use electricity in the guest room,not in public areas. No loud music please. We kindly ask you to adhere to a modest dress code,no shirts or tank tops etc. Thank you
16 November 2016|
AnswerShow all 3 answers
Response from Deena M | Property representative |
Hello, I wou slice to help but a few factors apply such as if you are Israeli and paying car or not and the room you requested. You have a few options. Go book through our website or call +972-3-5522220. If you do not get... More
Room Tips
"go elsewhere"
3 weeks ago
Read review
"Front desk staff are RUDE, ask for a high level side room. It's quieter."
17 Jun 2018
Read review
"You do not want to be near the elevator on a holiday. Makes a large beep at every floor."
7 Jun 2018
Read review
"Just give a note when booking or contact the hotel by mail"
27 Apr 2018
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