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Leonardo Plaza Hotel Jerusalem

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1,275 Reviews from our TripAdvisor Community

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Showing 1,053: English reviews
New york
Reviewed 18 June 2014

Good solid hotel. Great guest services. Good food. Nice lobby. Great location. Comfortable beds..... Good air conditioning....... Good for business meetings. Alex at front desk is bright and responsible........

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Helpful?
Thank 36Nor
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, My many thanks for your review; it is rewarding to know we succeed in providing superb hospitality . I will definitely pass your comments to the entire staff. We look forward to welcoming you back again for many more wonderful experiences.

Sea Cliff
Reviewed 17 June 2014 via mobile

I stayed here in 2005 for a 10 day stay when it was a Sheraton and the hotel was good. With the new renovations especially the dining room is fabulous. The buffet breakfast is endless. The rooms are comfortable. The staff is extremely helpful and delightful. I would definitely stay here again.

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Thank Judy R
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future.

Schweiz
Reviewed 17 June 2014

High class place good service very perticulare and awesome food ............. 2 minutes from town rooms clean everyday beautiful ..........awesome lobby great cheesecake service is one in a million .......................

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Thank Awesomehotelguys
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear guest, Thank you for writing a tripadvisor comment. Glad you had a great experience at the Leonardo Plaza Jerusalem. Our location in proximity to the Mamilla Mall and the Old City is a major reason why so many people stay with us. Hope to host you again soon.

Scarsdale, New York
Reviewed 16 June 2014

We stayed here for several nights for my son's bar mitzvah last August and couldn't have been happier. The rooms were clean and comfortable, the food was great and plentiful, the concierge was very helpful with walking, bus and light rail directions, and the pool was very refreshing. If you can't afford King David prices but want an equally central...

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Thank CarenScarsdale
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for the lovely comments. Helping people feel at home away from home is something the Leonardo Plaza strives to do and I'm very glad to know that the staff were helpful for you! We look forward to hosting you again on your next trip to Jerusalem.

New York City, New York
Reviewed 16 June 2014 via mobile

I went to the Leonardo plaza hotel in Jerusalem with a group and we all had an amazing time. This hotel has a lovely store of Madlan - the place that you can find everything ! Stamps, presents, chocolates , a battle of water ... etc. We enjoyed that a lot!

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Thank Madeline A
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your positive experience with the Leonardo Plaza Jerusalem. I told Madlan that her store was helpful for you, it made her smile. Thank you. Making people feel home in Jerusalem is the best part of hosting at hotels. Thank you for choosing the Leonardo Plaza and we look forward to seeing you again on...

Fort Worth, Texas
Reviewed 14 June 2014 via mobile

Loved the hotel. We were at the top floor with balcony overlooking the old city. We watched the sunrise one morning it was fascinating. The hotel was busy. Tour groups and locals. Huge buffet for breakfast and dinner. We didnt like shabbat because we were place at a small hotel restaurant with less food to select on the menu. The...

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Thank csoriaso
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you so much for posting this kind review. We are proud to provide the high level of service to our guests, and are very happy you enjoyed your stay with us. We hope to have the pleasure of hosting you again in the near future, and provide an even better service.

Toronto, Canada
Reviewed 14 June 2014

Housekeeping might have showed up over the 4 nights we were there.hard to say. Orange peels left on dresser,dirty glasses not replaced and more. Furniture shabby,air conditioner worked occasionally and musty odor from the moment we walked in. Definitely not close to a 5 or even a 4 star hotel.

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Thank Bearcat J
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your comments. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. Sorry you experienced technical difficulties, next time please call guest services right away and we'll be sure to send someone up to look over the issues you...

Atlanta, Georgia
Reviewed 13 June 2014

We have stayed at several hotels in Jerusalem including the acclaimed Mamilla hotel. The rooms in the hotel are very comfortable (the kids commented on how comfortable the beds were). The location is terrific. The breakfast is among the best we have seen (all Israeli breakfasts are incredible but we have not seen something as good as here). Above all,...

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Thank TZeld1965
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. Helping people feel at home away from home is something the Leonardo Plaza strives to do, I'm glad that you felt so. We hope to have the pleasure of hosting you again in the near future, and provide an even better...

florida
Reviewed 13 June 2014

Views of the Sea of Tiberius and excellent service. The buffet is fabulous and the location is tremendous. Excellent quality for the rooms. An excellent experience. The staff went out of their way often to make sure our stay was complete.

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Thank dcdavis31
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, My many thanks for your review; it is rewarding to know we succeed in providing superb hospitality . I will definitely pass your comments to the entire staff. We look forward to welcoming you back again for many more wonderful experiences.

New York City, New York
Reviewed 12 June 2014

Every single day, the housekeeping staff failed to perform the most basic duties. Not once. EVERY DAY. We were there for eight days. Vacuuming the room. Didn't happen. Cleaning the bathtub. Not once. Dirty dishes left almost every day. Water replaced twice out of eight days. Besides making the bed, I don't think they did a single thing. One would...

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1Thank NYCDesign78
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to give feedback. We are glad to know that you liked the view from the room and that you enjoyed the front desk's service. However, We sorry you were not totally satisfied with the housekeeping. I took for my attention your criticism and we will do everything that will be need in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: €172 - €353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Plaza Hotel Jerusalem 4*
Number of rooms: 270
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#12 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#25 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are available from every room, but the view is just the city of Jerusalem.”
 of 5 bubbles philipc478, 29 Nov 2016 | Read review
“rooms with balcony”
 of 5 bubbles irvinglichtman, 29 Nov 2016 | Read review
“Higher floors have nicer views”
 of 5 bubbles afbklyn, 22 Nov 2016 | Read review
“Close to Old city of Jerusalem”
 of 5 bubbles elvyd2014, 15 Nov 2016 | Read review
“East Side overlooks Jerusalem”
 of 5 bubbles E4098MOjeffb, 3 Nov 2016 | Read review
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