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Leonardo Plaza Hotel Jerusalem

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1,269 Reviews from our TripAdvisor Community

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There are newer reviews for Leonardo Plaza Hotel Jerusalem
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Showing 1,049: English reviews
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2014

The Leonardo Plaza is well located at a walking distance from the city center, from the kotel and from the Mamila shopping center. The breakfast offers a very large choice of foods in the Israeli style. The rooms are very comfortable and we enjoyed the view to the old city. Hotel staff is very friendly and we would like to... More 

Helpful?
1 Thank Michel B
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to write a nice review . We know there are many other hotels in Jerusalem, thank you for choosing ours. It's nice to hear about your positive experience with the rooms, food and service. We look forward to hosting you again on your next trip. More 

New York City, New York
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 August 2014

While on vacation in Israel we did not have the opportunity to stay at the Leonardo. However, we did have lunch there on Shabbos. We set it up through our travel agent and although it was quite expensive, it was very good. Our reservation was for a party of 6 but my mother was ill and did not come with... More 

Helpful?
Thank TravelingDavid613
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to post a review of our hotel and for your lovely compliments about our food and dessert. I am very happy to see that you enjoyed your stay with us. The guest experience is very important to our management team, and it is nice to see that our guest enjoy their time... More 

Washington DC, District of Columbia
Level Contributor
981 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 289 helpful votes
Reviewed 21 August 2014 via mobile

Not fancy and rather dated, but conveniently located pretty much within striking distance of the Old City as well as the bar scene and totally ok...clean but not close to immaculate, but nothing jarring...bed and pillows ok...decent lighting...magnifying mirror in bathroom...towels and toiletries ok, hair dryer attached to a drawer in the dresser that required it be thumb activated to... More 

Helpful?
Thank PlatinumHoney
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your comment. We sorry you were not totally satisfied with the hotel's facilities. We are committed to serving the needs of our patrons and your comments offer valuable feedback. We're glad you appreciate the location and staff. We're making a lot of new improvements at the Leonardo Plaza, hope you check them out when next... More 

Teaneck, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

We start with a call from the Airport to ask if we can check in early. Sure they said at least one room would be ready by 12. When we arrived at 12:30 they admitted they told us that but said too bad you can come back at 3pm. Then they told me if I prefer they can give me... More 

Helpful?
2 Thank Dan H
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for taking the time to give feedback. Apologies for the manner in which you felt your issues were addressed. We are committed to serving the needs of our patrons and your comments offer valuable feedback. Good to know you liked the breakfast, we hope you enjoyed another aspects of our hotel and hope that after looking... More 

London, United Kingdom
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 18 August 2014

Had a very comfortable stay. Although we had to wait to check in as the receptionists were busy the manager chatted with us while we waited. The room was comfortable and quite plush but very dated. Looked like something from the 1970s - but was well maintained nevertheless. The room had a spectacular view over Jerusalem to the old city... More 

Helpful?
1 Thank Leigh K
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for your feedback on the hotel. We are constantly looking to improve our service. We're glad you appreciate the beautiful view of Jerusalem from our rooms and so the staff. We recommend you get a VIP package next time you stay with us which will include an upgrade renovated room, a beautiful business center etc'. More 

Broomall, Pennsylvania
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 August 2014

My family of 4 stayed here for one night, and it was a splendid hotel. The rooms were large and clean, and the breakfast buffet was very good. The location is excellent for touring, as you can easily walk to the Jaffa Gate from there. The only down side was that the side entrance, which we took as a short... More 

Helpful?
Thank LINDA B
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you very much for taking the time to write a review of our hotel. We are glad that you enjoyed your stay with us, and thank you for your patronage. It will be our pleasure to host you again in the future. We don't include wifi because a 5 star hotel that tries to cater to the... More 

Teaneck, New Jersey
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 August 2014

Upon arrival you immediately feel at home. The staff and service is excellent, very accommodating to all types of requests. It is a pleasure to see people engaged and smiling, hAppy that you are here. Any issues or concerns we had were handled immediately and graciously. In particular the manager Suzan Vakim has been lovely to work with. Her warmth,... More 

Helpful?
Thank teaneckmom
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the good words. It's always nice to hear our guests enjoyed their time here. Helping people feel at home away from home is something the Leonardo Plaza strives to do, Im glad that you felt so. We look forward to seeing you again on your next trip. More 

San Antonio, Texas
Level Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 14 August 2014

We stayed at this hotel for the last 3 days of our tour of Israel, and we loved this hotel. We were so happy and thrilled to be in Jerusalem, the city of peace, where Christians, Jews & Muslims live side-by-side in tolerance and peace! This hotel was awesome. Our room was comfortable, the food was delicious and the service... More 

Helpful?
Thank HelenS247
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for writing such a personal review. Our staff prides itself on customer service and creating a warm atmosphere for our guests. It's so nice to see that you enjoyed the experience of the Jewish families celebrate Shabbat dinner on Friday night. It was an honor to host you and we are looking forward to see you... More 

Chicago
Level Contributor
143 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 5 August 2014

We were part of a group tour and we stayed at this hotel for 4 nights while we toured Jerusalem. The rooms were OK, nothing special. We stayed in 4 hotels on our tour of Israel and this was the smallest selection and lowest quality There was little fresh fruit and it was always a challenge to get coffee in... More 

Helpful?
Thank RJWhiteSoxfan
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for sharing your thoughts on our hotel. We sorry you were not totally satisfied with your service. We are committed to serving the needs of our patrons and your comments offer valuable feedback. I took for my attention your criticism and we will do everything that will be need in order to show you a better... More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014 via mobile

For our first visit to Jerusalem we were pleased. The check in staff was pleasant and efficient. Our room was clean and comfortable, but the shower was not great..hard to adjust. The location was not terrific for us with more of our group staying near the Dan Panorama and the Imbal, but that was not anyone's fault. The breakfast is... More 

Helpful?
Thank Chocobabe627
suzan v, Guest Relations Manager at Leonardo Plaza Hotel Jerusalem, responded to this review

Dear Guest, Thank you for the nice review of our staff, I will be sure to pass on your comment to Maya. I'm glad to see that you like the breakfast . I'm sorry to hear that were a children at the lobby which use it as a playground, however, we do have a children club- I will make sure... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
If you want a perfect holiday in the Holy City, Leonardo Plaza Jerusalem is the place to be at. Within walking distance from the Independence Park and the Western Wall, Leonardo Plaza Jerusalem is a tranquil island in the heart of the historic city bustling with life. Feel the luxury of Leonardo Plaza Jerusalem: the hotel’s gourmet restaurants offer a unique culinary experience, the swimming pool is comfortable and inviting, and in summer a festive barbecue is held on the terrace of the hotel, which overlooks the Old City. The combination of the holy atmosphere of the Old City with the modern luxury provided by the hotels facilities guarantees you a relaxing and pampering holiday which will be more than perfect. ... more   less 

Additional Information about Leonardo Plaza Hotel Jerusalem

Address: 47 King George Street, Jerusalem 91076, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: €173 - €354 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Plaza Hotel Jerusalem 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Leonardo Plaza Jerusalem Hotel Jerusalem
Sheraton Jerusalem
Jerusalem Sheraton
Hotel Style:
#12 Spa Hotel in Jerusalem
#14 Romantic Hotel in Jerusalem
#17 Business Hotel in Jerusalem
#19 Family Hotel in Jerusalem
#25 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Leonardo Plaza Hotel Jerusalem staff and other travellers.
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Questions? Get answers from Leonardo Plaza Hotel Jerusalem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are available from every room, but the view is just the city of Jerusalem.”
 of 5 bubbles philipc478, 29 Nov 2016 | Read review
“rooms with balcony”
 of 5 bubbles irvinglichtman, 29 Nov 2016 | Read review
“Higher floors have nicer views”
 of 5 bubbles afbklyn, 22 Nov 2016 | Read review
“Close to Old city of Jerusalem”
 of 5 bubbles elvyd2014, 15 Nov 2016 | Read review
“East Side overlooks Jerusalem”
 of 5 bubbles E4098MOjeffb, 3 Nov 2016 | Read review
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