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Jerusalem Gate Hotel

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390 Reviews from our TripAdvisor Community

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Showing 227: English reviews
Weiden, Germany
Reviewed 6 days ago NEWvia mobile

The shower flooded the bathroom every day: supposedly was fixed twice to no avail. No amenities except for a television the size of a laptop which the first night we could not use because the remote was burned by the acid of old batteries. The hairdryer came off the wall the first time we tried to use it. The water...

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Helpful?
Thank cauchigrech1
Hillburn, New York
Reviewed 1 week ago

I'm happy to report I saw big changes at this hotel since my last visit 6 months ago, very friendly staff at check in, room very neat & clean, huge breakfast menu with choice of many salads buffet style very nicely prepared, front desk was very helpful in getting a taxi at 3:00am and called again when taxi didn't shop...

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Helpful?
Thank jsrh20
Lisbon, Ohio
Reviewed 4 weeks ago via mobile

Above average hotel with a nice lobby and bar. It was sometimes hard to get an elevator during morning and dinner hours. The desk was not very helpful with requests. The rooms are very small with 2 twin beds, tea pot, and refrigerator. The dinner buffets had lots of salads and 2 or 3 meat choices. The food was average...

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Thank SweeneyToot
Ann Arbor, Michigan
Reviewed 4 weeks ago

Jerusalem Gate Hotel is walking distance to the new Conference Center and much cheaper than the slightly closer Crowne Plaza. You can enter through a mall and take a tunnel under Yafo street to your conference. It is also semi-walking distance (about 30-40 min, 1-2 miles) to downtown, the Yehuda Mehane market and the old city, which is important on...

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Thank margitmargalit
Israel
Reviewed 25 October 2016 via mobile

That place ia nice hotel. The lobby gives you feel luxury but its not really like that. The rooms is ok, with good breakfast. The location is terrible. Nearly the central station of Jerusalem. All day you can hear sound of buses. More than that, there is nothing in the hotel's area, except of buses.

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Thank tomers75
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you for your feedback. We're very pleased that you have enjoyed the hotel room and also have appreciated the breakfast . Looking forward to see you again soon. The Jerusalem Gate Hotel Management Team

Mumbai (Bombay), India
Reviewed 20 September 2016

Since the hotel is at the entrance of Jerusalem.. Its called Jerusalem Gate hotel.. It has bus and train station just round teh corner and also shops around.. We arrived during the Shabat period and hence the hotel was full of Jews staying at the hotel and worshippig in teh synagogue thus there was no service avaulabke and 1 lift...

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Helpful?
Thank vickygada
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you very much for your feedback. We're very pleased that you have enjoyed the hotel location, and also have appreciated the rooms and breakfast . We really look forward welcoming you back during your next stay in Jerusalem . The Jerusalem Gate Hotel Management Team

6, Granville Avenue
Reviewed 30 August 2016

The hotel staff would not honour the booking we made with Gala hotels which they say was arranged by 'Tourico' -( a name unfamiliar to us, the customer) although we showed them the receipt from Gala Hotels to prove our purchase. They stated Gala Hotels had not booked the suite for which we had proof of purchase. We had also...

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Thank Samuel B
Richmond Hill, Ontario
Reviewed 27 August 2016

Despite the nice lobby, the bathrooms in this hotel are awful. The shower was scalding hot with barely any cold water to complement it. The toilet paper was scarce and rough, and was not ever replaced over the 3 night stay. Bed sheets also had stains on them. Food was good in the hotel restaurant, but the poor room experience...

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Helpful?
Thank Tyler R
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest , Thank you very much for taking the time to write us a feedback. We took a note of the matters that you have mentioned and will share them with our teams to ensure best customer experience and stay in our hotel. Looking forward to welcoming you again at the Jerusalem Gate hotel trusting your understanding that these...

Christchurch, New Zealand
Reviewed 19 August 2016

We stayed here for 2 nights as part of our Topdeck tour. Having stayed in Egypt this was a refreshing change! The hotel is very smart with a large foyer and plenty of rooms. The rooms themselves were small but had everything you needed. The beds were big and comfortable, there was a fridge and good air conditioning. The bathroom...

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Helpful?
Thank Terran N
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear Guest Thank you very much for your feedback. We're very pleased that you have enjoyed the hotel bedding ,breakfast , good wi-fi quality and also have appreciated the hotel amenities. We really hope to see you again among our guests for your next stay in Jerusalem . The Jerusalem Gate Hotel Management Team.

Reviewed 15 August 2016 via mobile

I do not recommend this hotel for many reasons. The first reason is the rooms do not have bed sheets. I am serious. The rooms don't have bed sheets. Secondly, my toilet seats aren't attached to the seat. I have been going to the bathroom with the toilet seat unconnected to the toilet. Thirdly, the hotel management is extremely grumpy,...

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4Thank Noamfox99
Adi O, Manager at Jerusalem Gate Hotel, responded to this review

Dear guest , The hotel's Directors and staff members are very sensitive to guests' comments and reviews. Each topic is thoroughly verified and constant actions are taken to ensure the quality of service hotel guests stay. We appreciate your feedback and trust that you will see them as an isolated matters and not a common practice of our hotel service....

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Jerusalem hotels: old tradition, special atmosphere, warm reception and great Jerusalem hospitality. The Jerusalem Gate Hotel conceptualizes everything that a Jerusalem hotel in the Holy City has. It embodies a spirit of health, happiness & high standards of service. Amongst all, the true Jewish ambiance of what is specific to a unique Hotel in Jerusalem. Its easily accessible to any part of the city. The Jerusalem Gate Hotel is one of the best Jerusalem hotels. It has 10 floors, 298 rooms, comfort rooms, to deluxe rooms, singles, doubles, twins and triples for the family. The rooms featuring air conditioning unit / heating, direct dial phone, cable TV, hair dryer and free Wi-Fi in the lobby and hotel's rooms. .A multilingual team is always available for you. Our Shopping Mall, attached to the Hotel is a shopper's paradise, with a varied choice of designer stores, pharmacy, hairdressing salon, jewelry stores, fitness center and eating places. Across the road there is an emergency facility, open 24 hours per day and around the corner is the new Main Bus Terminal which allows the guest to hop on a bus to any part of the city or even to another part of Israel and also with a short walking distance from the light city train station. What makes the Jerusalem Gate Hotel unique in its kind is that this is the only hotel in Jerusalem that offers "Le Mehadrin Glatt Kosher meals" and a Mikve for men on site. ... more   less 

Additional Information about Jerusalem Gate Hotel

Address: 43 Yirmiyahu, Jerusalem 9446728, Israel
Region: Israel > Jerusalem District > Jerusalem
Price Range: €80 - €133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jerusalem Gate Hotel 4*
Number of rooms: 298
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Eshet Incoming, Cheap Tickets, Priceline, Odigeo and Travelocity so you can book your Jerusalem Gate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#39 Luxury Hotel in Jerusalem
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Questions & Answers

Here's what travellers have asked, with answers from Jerusalem Gate Hotel staff and other travellers.
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New York City, New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“come and enjoy the hotel and the mall under the hotel”
 of 5 bubbles jsrh20, 28 Nov 2016 | Read review
“Don't get a room near the very noisy elevators - all night noise, especially on Shabbat”
 of 5 bubbles margitmargalit, 5 Nov 2016 | Read review
“If you are older and don't want to be disturbed by youngsters request a room on the 7 th floor and away from the lifts!”
 of 5 bubbles vlaidler14, 29 Jul 2016 | Read review
“avoid rooms next to elevators”
 of 5 bubbles jsrh20, 31 May 2016 | Read review
“Don't come to this hotel”
 of 5 bubbles 507miriams, 30 Dec 2015 | Read review
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