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I have stayed at this hotel many times over the years as I have led tours to Israel. My last trip was trip #17. Crowne Plaza has always been good, but on this last trip (February 2016), the staff was even more courteous and welcoming....More
Thank Gary F
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 2 August 2016
Dear Mr. Gary f Thank you for choosing to stay at Crowne Plaza Jerusalem and thank you for your detailed review and your kind words. I am happy you had such a meaningful experience in Israel and that you enjoyed the hotel and the high...More
This used to be the Jerusalem Hilton, and it wears its age nicely. The room is nice sized for one, the bath lovely. When I mentioned an issue with the hot water in the shower, they fixed it quickly and without fuss. Nice shopping opportunities...More
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 12 August 2016
We would like to thank you for taking the time to write your review regarding your recent stay at Crowne plaza Jerusalem hotel.
We were exciting to read that you had a successful vacation.
All your kind words will received to our staff...More
One of the worst stays I have had. Arrived at 11pm along with many others and no assistance available at all.
Took ages to check in and then the room....
Frayed towels,dirty carpet, windows and shower. A really unpleasant experience.
When I went for a...More
2 Thank avi18
Response from Riad A, Front Office Manager at Crowne Plaza Hotel JerusalemResponded 8 August 2016
Thank you for taking the time to write your own review regarding your recent stay at
Crowne Plaza Jerusalem hotel.
We are truly sorry that your stay did not meet your expectations.We take all of the reviews we receive very seriously . Please...More
We were upgraded to club room for free :-)
Hopefully because the room was ok but not exceptionnal
First night was ok, the second and third was very very noisy (the third monrning there was a bad in front of our door : hopefully the...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 4 August 2016
Thank you for your feedback regarding your stay at Crowne Plaza Hotel Jerusalem. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise during your stay. We will look into this concern....More
The Hotel is very nice, the location is the problem, a bit far from the Old City and Center City of Jerusalem, in Saturday you need taxi service or stay in the hotel area. Nothing to do in the hotel area in Saturday.
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 16 February 2018
אורחים יקרים תודה רבה על הדרוג אנו מקווים שיהיה לנו העונג לשוב ולארח אתכם גם בעתיד בברכה הנהלת המלון