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Crowne Plaza Hotel Jerusalem

1,741 reviews
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Traveller (609)
Room & Suite (333)
Dining (87)
Overview
  • Excellent44%
  • Very good23%
  • Average15%
  • Poor10%
  • Terrible8%
Travellers talk about
“supreme court”(17 reviews)
“old city”(121 reviews)
“business lounge”(25 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Name/address in local language
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,741)Write a Review
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1,193 results
Traveller rating
465
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465
264
209
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120
Show reviews that mention
All reviewssupreme courtold citybusiness loungethe central bus stationupgraded roomhigh floorfront desk staffsmall balconyindoor poolan upgradedining roombreakfast and dinnerspecial thanksholy landlight railbennynour
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1 - 5 of 1,193 reviews
Reviewed 2 days ago via mobile

The whole place looks run-down, especially the rooms. Bed is ok, but carpet, bathroom etc hav the appearance of a youth-hostel. TV hardly works, also the rooms are quite noisy and the AC doesn’t let you choose a desired temperature. Wissam, the guy at the...More

1  Thank Christoph v
Hotel's Favourite
Reviewed 4 weeks ago

We have stayed in a club room in this hotel a number of times during our last visit to Israel and love it. The rooms are excellent and very clean, with beautiful balconies looking over Jerusalem. The location is within easy walking distance to the...More

Thank Henry099
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 4 weeks ago

Dear Henry, Thank you for choosing to stay at Crowne Plaza Jerusalem and thank you for your detailed review and your kind words. I am happy you had such a meaningful experience in Israel and that you enjoyed the hotel and the high standard of...More

Reviewed 3 days ago

Best service and you must meet MAHMOUD at the front desk. Definitely the most refined and helpful person we've met[and we've been to hundreds of hotels around the world] Only one difficulty:Out of the many breakfasts we've had there [and wonderfulones] it seems that TODAY...More

Thank Josh D
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 2 days ago

Dear Josh.D Thank you very much for your review of the Crowne Plaza Jerusalem. We're pleased to hear that you enjoyed your stay, and that you had a particularly wonderful experience with our services. Please be sure I've shared your comments with our faithful staff...More

Reviewed 5 days ago

Not the best stay I've ever had in a Crowne Plaza. Almost from the beginning I wasn't impressed, as the person checking me in barely looked at me, let alone smiled. I was just another customer to be done with. This theme continued as when...More

1  Thank DanFreeman
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 3 days ago

Dear Dan Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. Please be sure I've shared your comments with our faithful staff members and we all thank you for your feedback. this will help us to impruve our guest satisfaction best...More

Reviewed 6 days ago

We stayed for one night at Crowne Plaza Jerusalem. Unfortunately it was one of the worst stays ever. Starting from Check in, It took more than 20 minutes waiting to reach the check in station.The front desk was understaffed with untrained and unprofessinonal agents. It...More

Thank irenamapo
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 5 days ago

Dear guest Thank you for your review regarding your stay with us. First of all, Please accept my sincerest apology for the discomfort you experienced during your stay. Your feedback is very important to us as this continually helps us improve our guest satisfaction. Thank...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Spa
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Spa
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$102 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#16 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$102 - US$279 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Jerusalem
#16 Spa Hotel in Jerusalem
#21 Business Hotel in Jerusalem
#30 Luxury Hotel in Jerusalem
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (609)
Room & Suite (333)
Dining (87)
Pool & Beach (33)
Business Centre & Event Rooms (18)
Family and Play Areas (7)
Questions & Answers
Ask a question
Zahavah S
27 October 2017|
AnswerShow all 6 answers
Response from Cannesgold | Reviewed this property |
Contact them directly
0
Votes
eyalandhila
26 October 2016|
AnswerShow all 9 answers
Response from Yaelh101 | Reviewed this property |
Yes
0
Votes
Stuart S
23 August 2016|
AnswerShow all 6 answers
Response from Judith G | Property representative |
Check in 15:00 Check out - 11:00 Best Regards Hotel Management.
0
Votes
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Room Tips
"Poor service at front desk."
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"All rooms have balconies so if you can get one facing the Old City that would be cool."
Read review
"Avoid Friday night stays due to Shabbat travelers."
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"Be sure to ask for a better room if you are not happy"
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