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The whole place looks run-down, especially the rooms. Bed is ok, but carpet, bathroom etc hav the appearance of a youth-hostel. TV hardly works, also the rooms are quite noisy and the AC doesn’t let you choose a desired temperature.
Wissam, the guy at the...More
We have stayed in a club room in this hotel a number of times during our last visit to Israel and love it. The rooms are excellent and very clean, with beautiful balconies looking over Jerusalem. The location is within easy walking distance to the...More
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 4 weeks ago
Thank you for choosing to stay at Crowne Plaza Jerusalem and thank you for your detailed review and your kind words. I am happy you had such a meaningful experience in Israel and that you enjoyed the hotel and the high standard of...More
and you must meet MAHMOUD at the front desk. Definitely the most refined and helpful person we've met[and we've been to hundreds of hotels around the world]
Only one difficulty:Out of the many breakfasts we've had there [and wonderfulones] it seems that TODAY...More
Thank Josh D
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 2 days ago
Thank you very much for your review of the Crowne Plaza Jerusalem.
We're pleased to hear that you enjoyed your stay, and that you had a particularly wonderful experience with our services.
Please be sure I've shared your comments with our faithful staff...More
Not the best stay I've ever had in a Crowne Plaza.
Almost from the beginning I wasn't impressed, as the person checking me in barely looked at me, let alone smiled. I was just another customer to be done with.
This theme continued as when...More
1 Thank DanFreeman
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 3 days ago
Thank you for your review regarding your recent stay at Crowne Plaza Jerusalem. Please be sure I've shared your comments with our faithful staff members and we all thank you for your feedback. this will help us to impruve our guest satisfaction
We stayed for one night at Crowne Plaza Jerusalem. Unfortunately it was one of the worst stays ever. Starting from Check in, It took more than 20 minutes waiting to reach the check in station.The front desk was understaffed with untrained and unprofessinonal agents. It...More
Response from Judith G, Guest Relations Manager at Crowne Plaza Hotel JerusalemResponded 5 days ago
Thank you for your review regarding your stay with us.
First of all, Please accept my sincerest apology for the discomfort you experienced during your stay.
Your feedback is very important to us as this continually helps us improve our guest satisfaction.