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Waldorf Astoria Jerusalem

Traveller (584)
Room & Suite (402)
Dining (120)
Hotel website
26-28 Gershon Agron Adjacent to Independence Park; Mamilla district, Jerusalem 9419008 Israel See on map
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Rooms
Airport Transportation
5 Star accommodation
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Special Offer: Points Unlimited
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28 Oct29 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,470)
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All reviews personal concierge palace restaurant beautiful hotel old city mamilla mall luxury hotel nespresso machine concierge staff dairy restaurant late checkout king david hotel experience friday night dinner breakfast buffet jaffa gate western wall the location is perfect
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1 - 5 of 1,299 reviews
Reviewed yesterday via mobile

When you walk in the door.. George welcomes you as if he knew you his whole life.. always made sure we got a cab as soon as possible... thank you to Ari Bendor for everything!! Josh was so pleasant and helped us find a wonderful...More

Thank laurie b
Hotel's Favourite
Reviewed 16 August 2018

This review is a bit belated as we stayed in early July. From the moment you walk in, the doorman is there to great you with a smile and a cold water. The charm and friendliness was memorable in the best of ways! On check-in...More

1  Thank Room4Travel
Response from Amira L, General Manager at Waldorf Astoria JerusalemResponded 19 August 2018

Dear Room4Travel, We're so sorry your stay was interrupted due to unfortunate circumstances and pleased we were able to be of whatever assistance we could. Your time taken to post a review is much appreciated. We much look forward to providing the best of our...More

Reviewed 3 days ago

My great honour & delight to name the truly fabulous men/woman who made my holiday so special! David Greenstein - Reception Dor Weiss - Evening manager Miriam - breakfast Anastasia - Palace & King court Eliezer - Palace Restaurant - Evening Nechamia - Breakfast Rafiq...More

Thank RaphaelChaim
Response from AmiraL154, General Manager at Waldorf Astoria JerusalemResponded yesterday

Dear RaphaelChaim, Thank you for taking the time to praise and provide individual compliments; these are much appreciated by a team devoted to True Waldorf Service and I am so pleased you've enjoyed your experience. Thank you as well for pointing out where we might...More

Reviewed 3 days ago via mobile

Was certainly not gold. Fine talk, fine promises, poor performance. A series of glitches and poor, uninterested service spoilt our stay in one of our favourite cities. Any one of these on its own would have been inconsequential but they kept recurring. Finding the clock...More

Thank GSB333
Response from AmiraL154, Guest Relations Manager at Waldorf Astoria JerusalemResponded yesterday

Dear GSB333, I very much regret our best efforts to make amends were unsatisfactory. We hope to have the opportunity to host you again for a much improved experience. Faithfully, Amira Lauer Guest Relations Manager

Reviewed 4 days ago

I love the WAJ and have stayed here a half dozen times in the last 5 years. The hotel is beautiful, the location the best but I was disappointed during my last stay over the Succos holiday, mainly with the Food & Beverage. It is...More

Thank runnergirlsue
Response from AmiraL154, General Manager at Waldorf Astoria JerusalemResponded 3 days ago

Dear runnergirlsue, I'm pleased you enjoy the hotel and thank you for your review and kind words. I very much regret you found Shabbat and holiday meals and service disappointing; we are currently reviewing how we may implement many improvements and would love the opportunity...More

View more reviews

Waldorf Astoria Jerusalem is set within a uniquely preserved ottoman facade. The meticulous restoration and ambitious construction have created an exceptional new luxury hotel which sits majestically at a crossroads between the charms of the walled Old City and the modern bustle of Jerusalem. The luxurious boutique spa, gyms, pools and saunas will open in 2017.

Hotel Amenities
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Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Contact Information
Hotel website
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Number of rooms
US$421 - US$1,148 (Based on Average Rates for a Standard Room)
IsraelJerusalem DistrictJerusalem
Traveller (584)
Room & Suite (402)
Dining (120)
Business Centre & Event Rooms (14)
Amenities (10)
Family and Play Areas (1)
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Questions & Answers
Ask a question
31 July 2018|
AnswerShow all 10 answers
Response from AmiraL154 | Property representative |
Dear ccrosner, We are always delighted to upgrade upon availability and Gold Hilton Honors members are among the first we accommodate. The full fitness facility is not expected to be available before the second quarter of... More
David E
23 July 2018|
AnswerShow all 10 answers
Response from AmiraL154 | Property representative |
Dear David E, Breakfast in included in most, but not all rates, as well as Gold and Diamond Hilton Honors reward stays. We're happy to assist, you're welcome to contact us directly.
28 June 2018|
AnswerShow all 5 answers
Response from AmiraL154 | Property representative |
Dear Naomidw, Unfortunately not yet. We look forward to making the full spa, pool and fitness facilitates available in the second quarter of 2019.
Room Tips
"chose grand deluxe and higher category"
2 weeks ago
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"Rooms on upper floor with balcony and city view."
10 Sep 2018
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"4th floor has a roof deck"
31 Aug 2018
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"rooms with balcony are lovely-gives you space to get air and a nice view of surroundings"
6 Aug 2018
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