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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#25 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
Welcome to Waldorf Astoria Jerusalem, a unique experience of history and lavish modern luxury. Ideally located for discovering Jerusalem’s cultures and religions, our inspirational environment lends rich character to one of the world’s most ancient and holy cities. Designed by award-winning Turkish architect Sinan Kafadar, this relaxing retreat offers legendry True Waldorf Service and elegant accommodations, creating unforgettable experiences to last a lifetime.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Airport transportation
Business Centre with Internet Access
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Conference facilities
Banquet room
Meeting rooms
Couples massage
Full body massage
Hammam
Massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Russian, Arabic and 2 more
Location
100Great for walkers
Grade: 100 out of 100
166Restaurantswithin 0.5 km
68Attractionswithin 0.5 km
Contact
26-28 Gershon Agron, Jerusalem 9419008 Israel
Getting there
Car HireSee all Jerusalem car hire
1950Reviews65Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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- 65
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Popular mentions
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Most Recent
As a diamond member I have stayed at many of the Hilton hotels and it is also not my first stay at the Waldorf Astoria in Jerusalem but I have never had such a warm welcome. From the moment I walked in after a long flight I was welcomed by Azmi with a huge smile and all Azmi was concerned about was how to get me sorted in the best way. I really do appreciate it and it made my stay so much better. Hope to be back soon again. Joseph
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
This was not our first time in this amazing hotel. This time we celebrated my husband's 60 birthday and we were impressed by the warm hospitality. Together with elegance luxury, extremely comfort room, delicious breakfast, and perfect location, we had a remarkable stay. Looking forward to come again!
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Date of stay: August 2021
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Yael Hecht, Marketing at Waldorf Astoria Jerusalem
Responded 2 Nov 2021
Dear Gila, Thank you for your review, we are so pleased that you enjoy the many aspects of the hotel and hope that we will have the pleasure of hosting you on many occasions in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel lobby and restaurant decor is amazing. First impression before checkin was great. Then it went downhill. I’m a diamond (for life) member and at check in received no sort of upgrade option. Welcome card in room had someone else name on it. Hallways and room appearance was worn and dingy. Service at breakfast was hit or miss. Food options were delicious and if you were able to get a cup of coffee that was great too. The key is to find the more experienced team members and make sure they know your needs. However, never once felt welcomed anywhere in hotel. Tried ordering room service one night and no one picked up phone. Asked front desk for help with still no response. Ate in hotel restaurant for dinner and not only extremely overpriced but also Gnocchi was so over cooked it felt like soup. Found broken glass on marble bathroom floor after day two. While the location is great, it seems they only cater to a very select few locals and have not maintained rooms - for the amount per night we did not feel like we received value at all. Wi-Fi did work well. Security at front loiter in front of door creating traffic jams. Was originally suppose to stay 6 nights - left after four because we felt unwelcome, uncared for and uncomfortable. Talked to front desk multiple times to check out early and each time was told it would be taken care of with no follow up and not being done. Finally called the diamond desk and they were able to get a hold of back desk at hotel to make the change. Something that should have taken 5 minutes took several hours, five tries and multiple escalations. While I love my hiltons and this location was perfect for Jerusalem exploration- I would recommend you consider other options if you’re there for more than 2-3 nights.…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Ask for higher floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Waldorf Astoria Jerusalem, General Manager at Waldorf Astoria Jerusalem
Responded 1 week ago
Dear Mr Colorado, We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we regret to know that we didn't provide you with Our Sincere Elegant Service. I very much regret that you experienced several service inconsistencies. You are correct - detail does indeed matter and I apologize that we failed to provide our sincere elegant service during your recent stay. I certainly understand your requirement for the mentioned requests and will make note of this for future reference. You are a loyal guest to us, and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much-improved experience in the best traditions of our sincere elegant service. and Iam assuring you that your next stay will be memorable. Please don't hesitate to contact me directly if I may be of any assistance. Your personal Concierge Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impeccable rooms and service. Our third stay here at the Waldorf Jerusalem. We had six different rooms this stay as we were there for our third child's Bar Mitzvah. Every detail was Waldorf-caliber and we especially appreciated the front door man (there are two of them--- who remembered us from our last visit) as they are always so fun and welcoming when we returned to the hotel lobby. Hanukkah lighting in the lobby was really lovely. Hotel went above and beyond for us several times-- like making sure our welcome bags were in each room on time and that we had our preferred tables for breakfast, Shabbat Dinner etc. Shabbat dinner was fantastic and well worthwhile. We loved spending some time in the pool area-- was a nice escape, relaxing. Special thanks to Maamoon AbuSway for answering all my emails over the months before we arrived about our meals; he was always gracious and easy to communicate with as was Daniel Birger, the concierge!…
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Waldorf Astoria Jerusalem, General Manager at Waldorf Astoria Jerusalem
Responded 2 weeks ago
Greetings from Waldorf Astoria Jerusalem. We are beyond grateful not only for the time you invested in the survey, but also for choosing to celebrate your special event with us. We hope to see you very soon for another superb Waldorf Astoria experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed with my family in two interlinking rooms for a 2 day visit to Jerusalem. The location is perfect, the service is number one and the breakfast variety is to die for. I can’t wait for my next visit to Jerusalem
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Review collected in partnership with Waldorf Astoria
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Waldorf Astoria Jerusalem, General Manager at Waldorf Astoria Jerusalem
Responded 2 weeks ago
We would like to thank you for taking the time to complete our guest questionnaire following your recent stay here at the Waldorf Astoria Jerusalem. We strive to provide our guests with the highest standards of product and service at all times, and we are delighted to know that we provided you with True Waldorf Service. You are a loyal guest to us, and we appreciate your patronage. We look forward to the opportunity of welcoming you back again for a much-improved experience in the best traditions of Waldorf Astoria Jerusalem.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A delicious experience. The service was excellent. Yezem in particular. The scones and cream and butter and Sarnies and Mini Pastries all EXCELLENT. But no STRAWBERRY JAM. No English Tea Room would be seen without STRAWBERRY JAM. Yezem managed to find us a little pot of strawberry-flavoured jam.
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Date of stay: December 2022Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A wonderful experience. Beautiful property with very helpful and cheerful staff. Very comfortable room and bathroom facilities and a pleasant balcony to sit and wind down after a days sightseeing. Fantastic breakfast with very wide choice of food. Reception and door staff were very helpful with chief concierge Daniel Birger demonstrating absolutely superb advice and assistance. I hope to return as early as possible
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
WALDORF ASTORIA JERUSALEM: THE HOTEL THAT SATISFIES By: ANGELINA DOMINGO MAURICIO DECEMBER 15, 2022 THERE ARE HOTELS, AND THERE ARE HOTELS, OF COURSE. BUT FOR ME, WHOSE GRACE AND BLESSINGS OF GOD ALLOWED ME AND MY FAMILY TO TRAVEL ONCE IN A WHILE TO SEVERAL CITIES OF THE WORLD, WALDORF ASTORIA JERUSALEM IS A HOTEL THAT COULD EASILY BE DESCRIBED AS "ONE THAT SATISFIES". AS OF THIS WRITING , MY FAMILY AND I ARE STILL HERE, ENJOYING THE GOOD SERVICE OF THE STAFF OF WALDORF ASTORIA JERUSALEM, MOST ESPECIALLY THE PERSONAL SERVICE AND ATTENTION GIVEN TO US, NO LESS BY ITS GENERAL MANAGER AVNER ON, WHO SAW TO IT THAT A BIG BOTTLE OF ISRAELI RED WINE, WITH FRUIT PLATTER, AND A BIG ROUND ICE CREAM CAKE MET US AS WE CHECKED IN AT OUR ROOM. NOTING THAT THE THREE OF US IN MY FAMILY ARE CELEBRATING OUR BIRTHDAYS EVERY DECEMBER, AVNER TRULY TOOK HIS TIME OUT TO SHOW WALDORF ASTORIA'S GOOD-NATUREDNESS WITH ITS GUESTS. OF COURSE, NOT TO BE OUTDONE IN GOOD SERVICE IS MR. BATHAN COHEN OF THE WALDORF CONCIERGE DEPARTMENT, WHO PROVED INVALUABLE IN SOLVING SOME OF THE CONCERNS WE RAN INTO ON DECEMBER 15, 2022. AND THERE IS ALSO MR SUAT AND MR. HAITHAM OF THE GRAND PALACE RESTAURANT, WHO MADE SURE WE HAD MORE THAN EVERYTHING DURING BREAKFAST, IN OUR ENTIRE STAY. ALL OF THEM HAVE SHOWN TO US THE GOOD AND PERSONAL, AND CARING, SERVICE AND ATTENTION THAT SEEMS TO BE THE TRADEMARK NOW OF THE WALDORF ASTORIA HOTEL WORLDWIDE. SURELY, TOURISTS LIKE US WILL NOT GO WRONG IN CHOOSING WALDORF ASTORIA JERUSALEM AS THE PLACE TO BE, IN THE GREAT CITY OF JERUSALEM. …
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
gift from daughter and son-in-law...great experience....comfortable room and excellent breakfast..Beautiful artwork everywhere..floral displays superb. Nice to sit in Lobby and"people watch". Hotel in walking distance from many interesting places
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We are delighted to stay here every year because the property is top notch, as is the service. Every member of the staff is friendly and welcoming. The breakfast is outstanding - try the eggs benedict, followed by unlimited trips to the salad bar, cheeses table, hot entrees, fresh breads, fish platters, four kinds of juice, cakes and desserts station, and full table service, all included in every booking for as long as you stay. The location is near the city center as well as the Old City. Mamila Mall is a few steps away with high end shopping and restaurants. Everything about this hotel is world class. There is also an Orthodox Jewish shul (synagogue) across the street which has multiple daily prayer services and even a daf yomi class. Say hello to George at the front door - he has been there since it first opened, greeting guests in his stately top hat and tails. First class all the way, at a reasonable price.…
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Review collected in partnership with Waldorf Astoria
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$510 - US$710 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
226
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Claim Your ListingWALDORF ASTORIA JERUSALEM - UPDATED 2023 Reviews (Israel)
Frequently Asked Questions about Waldorf Astoria Jerusalem
Which popular attractions are close to Waldorf Astoria Jerusalem?
Nearby attractions include Baltinester Bros. Jewelry and Judaica (0.4 km), Moonshine Escape Room (0.4 km), and The Friends of Zion Museum (0.3 km).
What are some of the property amenities at Waldorf Astoria Jerusalem?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Waldorf Astoria Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Waldorf Astoria Jerusalem?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Waldorf Astoria Jerusalem?
Yes, valet parking is available to guests.
What are some restaurants close to Waldorf Astoria Jerusalem?
Conveniently located restaurants include Blue Hall Music, Mirror Bar, and Deja Bu.
Are there opportunities to exercise at Waldorf Astoria Jerusalem?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Waldorf Astoria Jerusalem have airport transportation?
Yes, Waldorf Astoria Jerusalem offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Waldorf Astoria Jerusalem located near the city centre?
Yes, it is 0.7 km away from the centre of Jerusalem.
Are any cleaning services offered at Waldorf Astoria Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.