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Orient Isrotel Exclusive Collection Jerusalem

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3 Emek Refa'im Street, Jerusalem 9310402 Israel
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Expedia.com
US$356
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Free cancellation until 10/02/23
Booking.com
US$356
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Free cancellation until 09/02/23
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US$356
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Free cancellation until 10/02/23
TravelocityUS$356
PricelineUS$356
Agoda.comUS$521
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Traveller (1145)
Room & Suite (235)
Dining (138)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#15 of 120 hotels in Jerusalem
Location
Cleanliness
Service
Value
Travellers' Choice
The new Orient Jerusalem, part of Isrotel's Exclusive Collection, is strategically positioned in the heart of one of the city's most vibrant, upscale neighborhoods offering an abundance of leisure and entertainment options as well as panoramic views of the old and new city. The hotel is a short walking distance from the Old City and just steps away from HaTachana, the city’s first-ever train station which has since transformed into a lively district of designer boutiques, galleries, trendy cafes and restaurants. The hotel's design, inspired by the past, and guided by the future, features 243 beautifully-appointed guestrooms and suites in its newly constructed central building, as well as a selection of opulent accommodations inside two expertly preserved Templar Buildings from 1882 and 1883. Orient's cuisine offers a creative culinary approach inspired by Jerusalem’s neighborhoods and local Israeli tastes. The Hotel's extraordinary events' venues offer versatile conference rooms .
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Couples massage
Facial treatments
Massage
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Business
Languages Spoken
Arabic, Hebrew
1260Reviews25Q+A100Room tips

Reviews
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Traveller rating
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debbie g wrote a review 23 Jan
Jerusalem, Israel169 contributions50 helpful votes
The Orient is a perfectly fine five star hotel. The rooms are large and comfortable and the bathroom is spacious with a lovely walk in shower and a bath. The staff are helpful and charming and special shout out must go to Omri who was amazing. We ate one day in the milk restaurant downstairs and had a delicious cheese board and salad washed down with a great bottle of wine BUT the hotel misses the opportunity to make a good stay into an outstanding one by the lack of attention to small details. The bathroom had no face wash cloths or those little packages with Qtips and cotton wool pads inside. A dirty glass was left in our bedroom for two days , pyjama’s were left in a crumpled pile on the side table ,the waste bin wasn’t emptied and there was no bed turning down service The breakfast was adequate but nothing special and the waiting staff were poorly trained. We sat with our dirty plates on the table and were asked if we’d like an omelette at the end of our meal !! We ate another night in the restaurant upstairs with its fabulous view over the old city. We weren’t very hungry so we shared a couple of starters. My husband had crackers and dips. Beautiful and unusual crackers served with four different dips. All the dips were industrially produced and , other than the colour, it was impossible to know which was which. I had chicken wings which neither looked or tasted like any chicken that Ive ever had and all covered with an unappealing sauce. As I said, the hotel has nothing that would have me complaining about but also nothing to make it outstanding or make me feel like I want to revisit
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: There is a free parking lot two minutes walk from the hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 5 days ago
Dear debbieg809, Thank you for taking the time to share your experience during your recent stay at Isrotel Orient Hotel and thank you for your review. We were happy to read that you enjoyed our hotel. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We look forward to having another opportunity to host you again in the near future and we shall continue to do everything in our power to make your stay with us enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trek46723419420 wrote a review 23 Jan
The Spa was amazing!!! Olga from the Spa department was very kind and helpful! We enjoyed by two very good treatment Revina and Natali! Was excellent experience! Definitely we will come back!! Thanx
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 6 days ago
Dear Trek46723419420, It was a pleasure to read of your satisfaction with the service you received during your recent stay in the Isrotel Agamim Hotel as well as its spa services and it will be a further pleasure to convey your kind words to all concerned. Visitors to the especially spacious, utterly luxurious Carmel Forest Spa complex at the Orient Jerusalem will be spoiled for choice with more than 70 body and beauty treatments of the highest caliber. Each treatment is administered by experienced professional therapists, using products from the world's top skincare and cosmetics brands. These treatments include various body massage techniques, a balancing and releasing massage, seaweed wrap, hot stones treatment, reiki and other energetic treatments, healing, shiatsu, Ayurveda, and more. We look forward to welcoming you for your next stay with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SarKru wrote a review 15 Jan
Tel Aviv, Israel226 contributions31 helpful votes
Our room on the 9th floor was wonderful, just a bit too close to the elevator so we heard a lot of noise. Id request something farther next time, but the view was incredible. Room was spotlessly clean, bed was very comfortable. The towels are very large which is a very nice touch! Staff was very helpful. Even during a busy time at breakfast there were plenty of waiters circulating and we received omelets and coffee very quickly.
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Date of stay: January 2023
Location
Service
Trip type: Travelled as a couple
Room Tip: Ask for a room farther away from the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 1 week ago
Dear SarKru, Thank you for taking the trouble of writing to us and for being a regular and frequent guest of the Isrotel Orient hotel. It was such a pleasure to read your comments regarding your recent stay in our Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to welcome you again during your next stay in Jerusalem. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh G wrote a review 13 Jan
San Juan, Puerto Rico2 contributions
STAY AWAY unless you want your stuff stolen by the staff! It's very unfortunate that you can't feel safe with your belongings at a beautiful hotel in such a beautiful city. The housekeeping steals your belongings. That's all I have to say. I forgot a very sentimental and expensive necklace in a very specific spot that I placed it, saw it when running out, and forgot to grab it, and when I called 30 min later it mysteriously was not there. I received the run around all day, nobody was helpful, and it is such a disappointment. The staff could care less if you stayed at the hotel or were a guest. From the girls on their phones or talking to each other at the front desk, the security office I had multiple calls with and did nothing or could care less, or the email website contact I wrote multiple times for them to stop responding. Stay at any of the other high-end hotels before this one. It’s a beautiful hotel but don’t be fooled, the staff will steal your belongings. I even have proof and they just won’t respond anymore. It’s very sad.
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Stay at one of the other beautiful hotels in the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear joshthewrldtraveler, The Isrotel hotel chain places guests inquiries and matters in primary importance, learns from them and draws conclusions. I would like to stress how sorry I was to read about your remarks and feelings, as described in your words, regarding your recent stay at the hotel. We are devoted to ensuring the well-being of our guests and our main value is to provide them with an enjoyable and unforgettable vacation with courteous and professional service. All of your comments have been taken to our attention and brought to the attention of the parties concerned. We hope that despite this we will be given the opportunity to return to host you in the future while we do our utmost to make your vacation enjoyable. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hanna-Esther B wrote a review 12 Jan
Seattle, Washington18 contributions2 helpful votes
We decided to splurge and spend a couple nights at a five star hotel. The orient was a very special experience. The building is beautiful and has a little museum that talks about the German colony The staff were helpful and responsive. The room was large and beautifully decorated with lots of special touches. The bed was very comfortable. The workout room was large and well equipped with plenty of weights and machines. My husband enjoyed swimming in their indoor pool. He wanted to swim in the outdoor pool on the 10th floor but it was closed when it was supposed to be open on the morning we left. The only thing I would say that wasn’t so great about the hotel was the first floor restaurant. I had the salmon salad, but the salmon was over cooked.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear hannaestherb, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bjørn Eriksen wrote a review 9 Jan
Stavanger, Norway1118 contributions75 helpful votes
+1
This was a bice Hotel near central Jerusalem. The rooms were nice. And the pool at the rooftop was delightful with a good view of the most of Jerusalem. Breakfast and lobby were spacious and well organised. Would stay here again.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: The higher the better the view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 2 weeks ago
Dear bjorneriksensgreier, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. We shall be happy to see you again amongst our satisfied guests on your future stays with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andres M wrote a review 5 Jan
2 contributions
The service was super, food amazing, customer service out this world . Hotel amenities great . Orient top service and food great . Hotel front desk very helpful and willing to help all the time . Housekeeping did a tremendous job room was always clean and spotless
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 3 weeks ago
Dear Travel784142, It was a pleasure reading how you and your family enjoyed your recent stay in the Isrotel Orient Hotel. There is no doubt that feedback such as received from you strengthens our motivation and give us the feeling that our efforts are all worth while. We shall be very happy to see you again in the future. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam wrote a review 4 Jan
1 contribution
We had an amazing 7 day trip with our family. It was made even more amazing by Hamza (manager in breakfast) who always went above and beyond to ensure we had everything we need and more! We would go back again!
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 3 weeks ago
Dear S2459Lladamb, It was a pleasure to read of your satisfaction regarding your recent stay in the Isrotel Orient Hotel and that the service lived up to your expectations. it will be my pleasure to forward your kind words to the hotel General Manager and staff. We look forward to hosting you again for future stays with us. Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nava R wrote a review 1 Jan
Vancouver, Canada
Having lived in and visited Israel more times than I can count I was most impressed by our family's experience at the Istrotel Orient Hotel in Jerusalem. Never before had I received such proactive, professional, warm service. A special thanks to Hamza who really went above and beyond to check in daily and ensure we had everything we could want and more. It is managers like him who exemplify customer service and epitomize the best in hospitality. The Orient is lucky to have such committed and dedicated staff, and so are its visitors. The food, shower water pressure, pillows were all awesome and consistent. Can't praise this hotel experience enough. We will be back! Sincere thanks.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear navar2023, It was such a pleasure to read your comments regarding your recent stay in the Isrotel Orient Hotel. Our goal is the comfort and enjoyment of our guests and we sincerely appreciate receiving reviews such as yours, which affirm by how much we have succeeded. We will be happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naama Zarfati wrote a review Dec 2022
Jerusalem, Israel3 contributions1 helpful vote
Had a memorable morning with my mother. We arrived at the hotel and were welcomed by the staff, that helped my mother to watch her step. We toured the hotel and went up to the roof to witness the most beautiful view of the old city of Jerusalem. We had the best breakfast I have ever had, the luxury, the variety and the taste that I can still feel. The service was so generous and best in class level. Absolutely recommended and a must go to stop in Jerusalem
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dorin Malka, Marketing at Orient Isrotel Exclusive Collection Jerusalem
Responded 4 weeks ago
Dear naama440, It was a pleasure to read of your satisfaction with the service you received during your recent stay in the Isrotel Orient Hotel. Our dedication to the well-being of our guests is of utmost value to us, which we have always carved for our flag and means in our eyes is the provision of courteous and professional service, in order to give our guests the vacation of their dreams. We will be happy to see you again in the future Best Regards Dorin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$291 - US$474 (Based on Average Rates for a Standard Room)
LOCATION
IsraelJerusalem DistrictJerusalem
NUMBER OF ROOMS
243
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ORIENT ISROTEL EXCLUSIVE COLLECTION JERUSALEM - UPDATED 2023 Reviews

Frequently Asked Questions about Orient Isrotel Exclusive Collection Jerusalem
Which popular attractions are close to Orient Isrotel Exclusive Collection Jerusalem?
Nearby attractions include The Menachem Begin Heritage Center Museum (0.4 km), The First Station Jerusalem (0.1 km), and Barbara Shaw Gifts (0.4 km).
What are some of the property amenities at Orient Isrotel Exclusive Collection Jerusalem?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Orient Isrotel Exclusive Collection Jerusalem?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Orient Isrotel Exclusive Collection Jerusalem?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Orient Isrotel Exclusive Collection Jerusalem?
Conveniently located restaurants include Adom, The Culinary Workshop, and Smadar.
Are there opportunities to exercise at Orient Isrotel Exclusive Collection Jerusalem?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Orient Isrotel Exclusive Collection Jerusalem?
Yes, dry cleaning and laundry service are offered to guests.
Does Orient Isrotel Exclusive Collection Jerusalem offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Orient Isrotel Exclusive Collection Jerusalem?
The staff speaks multiple languages, including Arabic and Hebrew.
Are there any historical sites close to Orient Isrotel Exclusive Collection Jerusalem?
Many travellers enjoy visiting Old City of Jerusalem (1.4 km), Temple Mount Sifting Project- HaMasu'ot Lookout (3.3 km), and Western Wall (1.5 km).
Is Orient Isrotel Exclusive Collection Jerusalem accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.