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U Magic Palace

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1,547 Reviews from our TripAdvisor Community

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Showing 369: English reviews
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Israel
Reviewed 5 days ago NEW

First must confess i didn't pick this hotel- was arranged through work. Was delighted with the reviews here but this hotel is definitely not a 4-5 star hotel. I think it may have been better in the past but time is showing and it's not pleasant. Carpets in corridors are dirty and torn along with the bottom of the walls,...

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Helpful?
Thank meit
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience , it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. We do our best to give...

Reviewed 1 week ago via mobile

We came here on March in hoping for a relax weekend with quality time with the family. Instead of it we got the most crowded hotel I have ever seen!! you couldn't go a 1 meter without someone bumping to you! The dining room was horrible. Like a zoo, even worse. We couldn't sleep all the night because of terrible...

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Helpful?
Thank Nativ L
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Reviewed 1 week ago via mobile

This hotel has terrible service if you want a place to relax from work with your family. Weve been on a weekend on March with a 6 months old and suffered greatly from noisy lobby, noisy dining area and the worst- loud music that kept us awake untill late at night and woke up our little one 5 times every...

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Helpful?
Thank Sharon R
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Tel Aviv District, Israel
Reviewed 4 weeks ago

Large, comfortable and clean room with cable TV, free Wi Fi, coffea/tea kit. Reach variety of food in breakfast and dinner buffet. Despite the list ofcritical complaints I still recomend to try this hotel.

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1Thank nknk2016
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to write about the Magic Palace on Trip Advisor. It was a pleasure to read your comments and we are happy that you enjoyed yourself at the our hotel. Hope to see you very soon

Ganei Tikva
Reviewed 8 February 2017

Our half-board deal at the Magic Palace (a Fattal chain hotel) was good value overall. Our room was pleasant, looking out onto the pool and the lagoon, and sheltered from the noise of the airport. The food was fresh and varied, and the service was generally efficient This hotel has the feel of neglect. It is tastefully designed, but little...

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Helpful?
1Thank Webhaven
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on a...

Jerusalem, Israel
Reviewed 6 February 2017 via mobile

Long list of complaints including lack of quiet areas, entrance to swimming pool via smoking area, cold meat and chicken and fish served in dining hall, argumentative staff, poor room and building maintenace, including cleaning in rooms, sllippery dangerous bath used for shower, with poorly placed rails to help getting in and out of slippery bath/shower, fialure to act on...

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Helpful?
1Thank Graham F
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the U Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on...

Reviewed 17 January 2017

Just like the review under me, we booked this hotel due to the positive reviews on this site. 4.5 score.. This place is NOT worth 1 star!!!! Upon check-in we received a room that would not put a youth hostel or a flea motel to shame- old, run down, broken equipment and ultra outdated. After refusing to accept the room...

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Helpful?
1Thank Daniel M
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the U Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on...

Sharon, Massachusetts
Reviewed 12 January 2017

I don't know what hotel the prior reviewers have stayed in as the positive reviews can't possibly be for the Magic Palace. This hotel is neither magic nor a palace. Starting from the check in which took over 45 minutes when there was only one person working at the front desk to the dirty, stained carpeting, upholstery and furniture that...

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Helpful?
1Thank snay1234
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the U Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on...

Reviewed 10 January 2017 via mobile

I stayed the last two nights at the Magic Palace in Eilat. We had a great deal on half-board. The food buffets for breakfast and supper were phenomenally good. The room was clean and updated and the location is great for access to all the tourist sites and it was easy to find. This hotel was a remarkable deal. Plenty...

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Helpful?
1Thank peterrobertson
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to write about the Magic Palace on Trip Advisor. It was a pleasure to read your comments and we are happy that you enjoyed yourself at the our hotel. Hope to see you very soon

Bucharest, Romania
Reviewed 5 January 2017

I stayed in this hotel in the weekend 31.12.2016-02.01.2017 so i spend the new year here. I was with my husband and my 7 year old daughter..... So, Im very disappointed that at the reception they barely speak English, mostly russian language but still you need a minimum of English to know. I arrived at 1o clock in the afternoon,...

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Helpful?
1Thank Mihaela A
Guest_Relations-MPE, Guest Relations Manager at U Magic Palace, responded to this review

Dear Guest, Thank you for taking the time to share your feedback to the Magic PALACE. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We strive on a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The U Magic Palace Hotel in Eilat is the ultimate family vacation experience, offering the best of all worlds in a single family vacation. The ideal vacation experience at the U Magic Palace combines an enthralling, action-packed vacation with relaxation, peace, and quiet for parents, while children have the time of their lives at an enchanted kingdom designed especially for them. The U Magic Palace is perfectly situated on the shores of Eilat's lagoon at the North Beach. It is only a short distance from the beach, the airport, and the many attractions and recreational activities of the city center, and overlooks awe-inspiring scenery. Rooms at the U Magic Palace Eilat HotelThe U Magic Palace Eilat offers 322 guest rooms, including standard rooms, garden rooms, panorama rooms, and palace suites. Each room features a roomy king-size bed, a sofa bed, a luxurious and spacious bathroom, an electric kettle, a coffee and tea set, a hair dryer, a mini-bar, a personal safe, air-conditioning, cable television, a direct-dial phone, and voice mail. Hotel Suites The hotel's palace suites are comprised of two lavishly designed rooms that include a bedroom, a balcony with a breathtaking view of Eilat's marina, a lavish living room, 2 extravagant bathrooms, 2 television sets, an additional balcony with a spacious Jacuzzi, a tanning bed, and other assorted luxuries. Check-In and Check-Out Times Check in starts at 3:00pm, and guests must check out by 11:00am. Meal Times Breakfast is served 7:00am-12:30 pmDinner is served 6:30pm-9:00pm (2 seatings) Additional Indulgences at the U Magic Palace The "Lobby Lounge" - A quiet sitting area in the lobby that serves a rich array of dairy dishes and hot drinks. The "Blue Lagoon" Restaurant - The U Magic Palace's poolside buffet serving a wide variety of grilled meats along with other cool poolside treats. Open daily between 10:00am and 5:00pm.The hotel also offers 24-hour room service. The Fattal Hotel Chain's New Children's Clubs The Fattal chain has recently invested NIS 5 million in the renovation of its children's clubs, and in building new youth clubs for its many family-friendly hotels. Fattal strives to create a rich and satisfying vacation experience for the entire family. In order to fulfill this goal, we have created an exciting world of activities for children of all ages. Our new clubs introduce children to a magical realm, filled with a wealth of developmentally appropriate games designed in a variety of unique styles to appeal to kids of all ages and ability levels. ... more   less 

Additional Information about U Magic Palace

Address: North Beach | PO Box 1781, Eilat 8800, Israel
Region: Israel > Southern District > Eilat
Price Range: €176 - €475 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — U Magic Palace 4.5*
Number of rooms: 322
Reservation Options:
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Also Known As:
Magic Palace Eilat
Magic Palace Hotel Eilat
Hotel Style:
#2 Romantic Hotel in Eilat
#3 Luxury Hotel in Eilat
#3 Spa Hotel in Eilat
#3 Family Hotel in Eilat
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Questions & Answers

Here's what travellers have asked, with answers from U Magic Palace staff and other travellers.
6 questions
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Moseley, null, United Kingdom
Edinburgh, United Kingdom

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not all rooms have porches. If you want one make sure to request it. 8th floor at the end was quiet but no view.”
 of 5 bubbles meit, 22 Mar 2017 | Read review
“There is no way to choose a nice room at this hotel”
  • This was in my bed from the prior hotel guest
  • Filthy tub that looks like it hasn't been cleaned in a million years
 of 5 bubbles snay1234, 12 Jan 2017 | Read review
“Take the higher floors”
 of 5 bubbles malraz, 17 Nov 2016 | Read review
“facing the pool views are better”
 of 5 bubbles dannytamimaya, 13 Sep 2016 | Read review
“If you would like to get a room with a balcony, ask for it specifically. Every room X40 (240, 340 etc.) has no balcony and no real view.”
 of 5 bubbles amitgold, 29 Jun 2016 | Read review
5 of 5