The Herods Palace hotel in Eilat is located at the North shore, actually it is the last hotel in the North beach and after it there is only one "Fisherman Beach" and the border of Jordan. The staff are very nice, most of them speaks English fluently while the rest are speaking Hebrew, Arabic, Russian and French. On the welcome day they offer free drinks and snacks to ease the time you'll wait to do your check-in in the reception, I must admit that I was surprised that during the Passover holiday it took me only 15 minutes to wait and complete my check-in process and my room was even ready before 15:00 (got it at 12:00!!). Bell-boy services was another story as due to the pressure of their calls we had to wait for more then 30 minutes to receive our bags so we took them to the room by ourselves as the bell-boy recommended us to do. Breakfast and dinner were both very good with lots of variants to choose from, the food was fresh and tasty and the quality was good for hotel main restaurant. We took the CADIM suite on the 12th floor with 2 bedrooms and a Jacuzzi in the shower, very nice room including a balcony with tanning beds and a stunning view that I'll share in my pictures below. Water pressure in the shower is good, towels are clean and you also get a free robe and slippers. TV in the room has satellite connection with variety of channels to choose from. The bad thing is the bed quality, both the pillows and mattress are not very comfortable so it affect your sleeping quality unfortunately. The hotel Wi-Fi free service is very very poor, really low speed and un-stable which is a total shame for such a 5-stars ranked hotel in 2022 so they need improvement there ASAP! Room service and house keeping did their job very well, cleaning and organizing the room on a daily basis without the need to request to do so, they even gave us free water bottles on the first day and sent us a bottle of wine and snacks + cake to the room as we took the CADIM suite and we're FATAL Friends subscribers. The pool area is nice and very clean and big enough so even with a full capacity of the hotel you could feel that you can find your spot quietly in the pool, however there is a maintenance required there as a lot of things are either broken or too old. Another thing that the hotel is lack of is the entertainment team, which is currently build by only 2 girls and no really activity for children nor adults in the hotel, not during the day in the pool or the children's place and not during the evening which is a shame. The SPA is located in the Herods Vitalis, very beautiful and organized place with Jacuzzi and outside waterfalls and a private indoor and outdoor pool and we took 3 different treatments and they were really nice and relaxing, the prices are a bit expensive though and the SPA manager Janna is very nice and professional and will always help you to choose the right treatment. The business lounge is located in the 11th floor, very small but nice place to drink, grab a snack and work and connect with buddies, needs to be a bit bigger though as it was most of the time full and crowded. The hotel has also a private beach which is a big plus and also very nice and clean and from there you can walk all the way through the promenade and enjoy the stores, other hotels and vibes of the city so location is very good! In general, really nice hotel for families and couples and with few repairs and improvements it can be even better!…
This is my second time at Herods Eilat it is a great pleasure staying here , very clean and cosy comfortable in the room your greeted with a basket of fruit chocolates and coffee Staff are super helpful ,Shirly the manager was so helpful and welcoming it’s unbelievable , the food and restaurant is top in quality, service and cleanliness a chef in the name name Michael was also great welcoming and served great food
What should have been a 5 star hotel is basically a very old and under maintained, dirty one. Furniture are old and worn out and the bathroom looks like it needs renovation.. the television is something out of the 80s and the smell is like a cheap motel
we saw a mouse in middle of night. we call the reception they was not seems really surprised, and propose us to move to another room. we of course agree, and we need to package everything , to wake up 4 children(2, 6, 8, 9 years old). not a pleasant night. the tomorrows we go the client manager and we explain to her the issue. she was very complainant and said that she will call back with a compensation. one day after we leave the hotel they call back and said that she did not found anything (that's intended we lied) and there is no commercial compensation. and i am not talking about very dangerous degradation(stones broken in the swimming pool area and so on...)
Herods Palace in Eilat prides itself as being a 5-Star luxurious hotel, and the pricing is accordingly. One would expect that, with such pricing, the premises and certainly, the rooms, not to mention the suites, will be impeccable. SADLY, that was NOT my experience... I stayed at the hotel Monday through Thursday towards the end of December 2021, and reserved a Junior Cadim suite. The overall initial impression of the suite was that it was quite run-down and shabby, not to mention the stuffy smelling in the room, which did not really go away even after opening the windows in both of the rooms... The coffee table in the (quite small) living room was with substantial scratches. The floors in both the living room and the bedroom had clearly seen better days, and so had the carpet in the bedroom. The mattresses on the tanning bed at the veranda were full of dust, something that seems to have been accumulated over a long period and lack of adequate maintenance. The windows in the living room had noticeable stains, coupled with white long vertical stripes, particularly on the right-hand side of the window. It was explained to me that these stains and stripes are in the inner glass that cannot be cleaned regularly. That may very well be, but (a) it demonstrates yet again the lack of an adequate basic maintenance in this so called "luxurious hotel"; and (b) the end result was a window that has a gorgeous potential view, substantially cluttered and blocked by these stains and stripes... Avi at the reception and Nufar from the Guest Relations office clearly did their best efforts in order to fix the situation but without much success, as the hotel was already fully booked. The only “resolution" was to offer me a suite in the downgraded neighboring hotel called” “Herods Boutique," which was no match to the Cadim suite. Other "small inconveniences": (1) The "juices" served at breakfast are nothing but artificially flavored soft drinks. Again, not something you would expect in a 5-Star luxurious hotel... (2) The gym machines are old, few and quite limited (e.g. 2 working treadmills, manual weights only, etc.) (3) The Vitalis Spa (at the neighboring Herods Vitalis Hotel): Inattentive and unkind receptionist, the wet sauna/steam room lacked real steam and was therefore functionally not serving its purpose, the cold/hot water fountain was not functioning at all, the soap dispenser in the shower did not function/was empty. (4) In certain parts of the hotel there is an occasional and quite unpleasant sewage smell/whiff (e.g., the gym's floor). On the positive (limited) side: (1) The Sky Lounge on the 11th floor was very nice, with exceptionally helpful and attentive staff, and a gorgeous view on the Red Sea. (2) Overall, most of the hotel’s staff, and particularly Avi and Nufar did their best in a property that is much overrated, dilapidated and clearly in need of urgent renovation(s). Bottom line: STAY AWAY FROM THIS HOTEL, certainly, if you have high expectations for a luxurious room accommodation. Sadly, they simply do not deliver on their presumptuous promises :-(…
Front desk was most helpful when we asked for a room on a higher floor when we checked in Loving our first night's stay we asked for an extension which the manager helped us with and actually offered us a terrific price Could not have asked better service. Room was facing the red sea with a fantastic view. We will definitely come back to this hotel Family Kraus
We took 3 rooms for the family so we were upgraded for higher class rooms at no additional cost. All rooms were ready on time and very clean. The two greatest pluses for us were the service of every staff member we asked something for and the high food quality. The rather big, and surprising, minus is the maintanance level in different spots like the room (broken bathroom doorhandle, leaking cieling, unstable sink) and the pool (torn beds). I expected a little better for the price paid.
We love this hotel Thank you dvora from the reception for helping us so so Much. We love this hotel the location and the beach is amazing We love the huge pool and the food is great as well Tnx again for every thing
Low-level service, the room was not ready for 3 people even though we arrived at 5 pm, anything that was missing had to ask twice and wait at least two hours. On arrival I got bogged down with parking, no one explained how to get in and where out of 3 lots there is space, I could not find help with baggage. A broken chair, a refrigerator that barely closed, stains on the walls and on the floor, dust under the bed. the birds stained the balcony railing Of the good things: beautiful design, especially of the bathroom, view from the balcony, quality towels and linen, large pool with lots of sunbeds and close beach, fast elevators, large public space, internet in the room allows video calls with lots of participants.
Perfect hotel. The staff was very kind. Room very clean. Excellent breakfast and dinner. Highly recommending for this hotel. Very fast check in / out. Recommending to add also the “tracking” to get some snack and soft drink and sweets. Well done!