The treatment of the stuff to complains !!! 😡😡😡 poor internet in the rooms, the shower is in my little kid high , no option to upgrade meals Very disappointed with the hotel 🏨 Specially if your with teenagers Tried to speak with several mangers nothing seemed to bother them I had to of my boys birthday when my wife spoke with the lobby for something like to surprise them with little cake the told her to go to the store to buy it
Firstly, I will describe the issues. We stayed in the room 674 with a view to the marina, not to the sea. The cards for the rooms didn't work, and after they were fixed and we entered the room, it had one double bed despite we are two separate persons. So the reception replaced the room, and the new one had two united but physically separate beds. The guy from the staff arrived and separated them. Also some dirty were revealed near the tap and just several minutes after reported about that, another guy arrived and cleaned it. Also chairs were missing for us so we asked to bring several for us and got them. What we didn't like and the hotel was not able to fix is the short tap – literally you were not able to put whole arms under the water because they were stopping at the sink edge. And the other issue is a missing hangers for towels, besides one at the area of the bathtub. But in this place it catches splashes of a shower. Because of all these issues we got a compensation gift – voucher for 2 drinks. The pool is closing at 18:00. There were smoking people in the pool area and the lifeguards didn't make a remark to them. In case you want to swim after 18:00, you may go to the well-equipped beach to the east (not west) of the hotel. The beach is nice and well equipped and several minutes' walk from the hotel. Unlike the breakfast, the dinner is divided into two time periods. The first is 18:30 -19:30 and the second is 20:00 – 21:00. So, it's not like in Europe when you get several hours for it. Ground black pepper is added to many dishes. It was a problem for me and sous-chef of the dinner shift kindly suggested to cook separate meals specially for me – without black pepper. Regardless of the pepper, there is a big variety of the meals you can choose from. And regarding drinks – for a breakfast you get water, coffee, lemon and orange nectars. For a dinner you have only water. The stuff of the hotel is very responsive and tries all their best to resolve any issue while it doesn't require changes in infrastructure. To conclude, I give the hotel 4 stars.…
Outdated hotel that was probably glamorous 20 years ago, but nothing invested since then. Breakfast is below avarage for Israel. Rooms need renovation. But he worst is the pool area: many guests had speakers and were listening to very loud music. Was noisy, not peaceful and very unprofessional for a 5 star hotel.
I chose this hotel, because it was a Hilton property before, but it had been sold to a new company, the level of service was as accepted from a 5 star hotel, but a couple of employees went the extra mile and made my vacation here extra special, so a special thank you to Megan and Brad.
The service it the hotel is the best I have experienced, amazing staff, really nice and pleasant. Would be back and recommend! The food is really nice and everything is very clean and the hotel itself is absolutely beautiful.
The vacation was amazing we came to the hotel in Monday and we going in Friday morning and we want to stay here the service is amazing and the people of the response in the hotel is waw!!! We came back to here every time♥️
Best experience ever!!!! Bat-El at the reception did a great job! We feel like we came home❤️can’t wait for next time!!! Breakfast is the best you can find. If you need anything Atara from customer Relation Would be more than happy to assist. Thank you queen of Sheba
I have stayed in many 5 star hotels over several decades, but I have rarely felt as satisfied. This was a real 5 star experience - from the magnificent architecture to the subtle ambience, from the comfort of the bed to the cleanliness of the bathroom, from the glorious breakfast to the gratifying dinner, from the polite service to the practical assistance. We will definitely be back.
The hotel is very welcoming and cozy despite its size. Service and attitude is very good! Food is great - the selection and variety is huge, food is tasty and served in an appealing way. Rooms are spacious and well equipped.
We stayed at the hotel at the end of December 2021 until the beginning of January 2022. The hotel is very beautiful, and located in the very center of Eilat hotel area. Has a big underground parking for guests. The room is spacious and well maintained. The food is excellent. The personnel is kind and helpful.