Very big hotel you easily get lost and it is tricky to go around the rooms are nice but looks old the food is not that good you find big variety but cheap room service also not good they miss the wake up call
My son and I stayed at Jafir Palace Hotel from 14-18th October. We travelled from Italy in a group with other 33 people. Our double room was on the 5th floor. It was very clean, very spacious. The bathroom beautiful. Ahmed from the reception was so very genteel, very proactive in resolving requests. The Cook prepared extra for my son as we arrived late one night at dinner. I highly recommend this hotel, and hope to stay there again in the future.
We were visiting Bethlehem in September and unfortunately I had a fall outside the Jacir Palace Hotel. I cannot thank the staff highly enough for their kindness in looking after me, applying ice to my head and making sure that I rest. It went beyond the call of duty. Special thanks to Sultan for his kindness. Although I was unwell, I found the hotel, beautiful and splendid. A real oasis. If I travelled to Bethlehem again I would indeed want to stay there. Pleased to say that I am recovering well and now back in UK. Thank you to all the staff. Your kindness and hospitality will be remembered forever. Sue and Paul
Second visit and I was expecting something better. However, the breakfast experience was worse than ever. Massively overcrowded dining area with not a single piece of fresh fruit in sight. The breakfast food was truly awful. Bedroom ok, but no chair for the desk, no bathroom amenities, no DND sign for the door. Hopefully I can avoid this '5*' hotel in the future
We had asked the reception to clean the room twice, the first time they didn't clean it at all, the second time they cleaned the room imperfectly, they left dirty towels on the chair, didn't clean the floor, the sink. They even left the used Nescafe coffee bags in place, without replacing them with new ones. There was no bottle of water at all, you have to call them and wait for at least 10-15 min, no coffee spoons, no prayer rug and no cigarettes ashtray. We were surprised that the restaurant closes its doors in the face of guests, so we had to order lunch from a restaurant, and when they delivered the meal to the hotel the reception refused to receive the meal nor deliver it to us, and after I called them they agreed that one of the hotel staff would deliver this meal…