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Surmeli Istanbul

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Surmeli Istanbul
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194 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Reviewed 20 November 2015

this hotel is good and cheap above 5 stars hotel.rooms are clean.stuffs are so kind.breakfast is good but not vary good.this hotel is near mall.if you like to go 5 star hotel and it is be cheap it is good choice for you.internet in lobby is good but in room is treble

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Helpful?
Thank amirbhd
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Valuable Guest, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us. I regret to learn about your discomfort. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love...

Tehran, Iran
Reviewed 24 October 2015

I have traveled to many countries but it was the first time that i saw such a very bad behaviour of staffs of a hotel , when we arrived at hotel we encountered with the angry face of staff !! we should stay 3 hours at lobby to check in our room and in this 3 hours no one even...

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Helpful?
3Thank sara j
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Surmeli Guest, Thank you for your honest opinion to the guest satisfaction system Trip Advisor. We are truly sorry to hear that your Surmeli Istanbul experience was not satisfactory. Our guests are our biggest asset at Surmeli. I am not sure if your travel plans will bring you back to Istanbul in the future, I would love to recuperate...

Bonnells bay
Reviewed 19 October 2015 via mobile

Stayed here before and after our tour of Turkey. I was worried about coming here because of some of the reviews I'd read but found the staff to be very friendly and accommodating. The variety at breakfast was amazing! We tried out the hotel restaurant the first night and I felt like I was in Heaven. The service and food...

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Helpful?
Thank Tonia G
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Valuable Guest, Thank you very much for sharing! It is a great pleasure to read that you were happy with your decision and you enjoyed your stay. We look forward to welcoming you back in the nearest future... Best regards,

Sari, Mazandaran, Iran
Reviewed 16 October 2015 via mobile

We stayed in surmeli hotel with my husband and my 2 years old sun from 13 octobr until 17 octobr Staff was kind but hotel was awful with sewage smell We couldnt sleep on our last nigt because we stayed at 11th floor and club on 12th floor with very loud noise. At the evening The hotel's street always had...

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1Thank Njmssssss
Reviewed 16 October 2015 via mobile

I would like to thank the reception staff in particular at the Surmeli hotel in Istanbul. I had the unfortunate luck to have my cash card scammed on my first day in Turkey resulting in all my spending money being withdrawn fraudulently from an ATM in Taksim. The staff were wonderful organising phone calls and translating on my behalf to...

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Helpful?
3Thank Patricia C
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear Patricia C, Thank you very much for sharing! It is a great pleasure to read that you were happy with your decision and you enjoyed your stay. We look forward to welcoming you back in the nearest future... Best regards,

Toronto, Canada
Reviewed 3 October 2015

The design of this hotel is terrible. It is shaped like a cylinder with rooms around the outside. The centre part ıs open from basement to the top floor so all noise echoes up the centre. You can hear anyone slam their door no matter what floor they are on. Kids screaming, babies crying, people talking... you hear it all....

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2Thank Kate M
Tehran Province, Iran
Reviewed 16 September 2015

service of Surmeli hotel and their staff was so helpfully and friendly. breakfast was good but it can be better..... the location is far from downtown and city center like taqsim, soltam amat, acsaray and.....

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Helpful?
1Thank h f
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear h f, Thank you very much for sharing this post regarding your stay. I'm happy to read that you enjoyed your time with us and had a memorable visit. Please be assured that I shared your review with all of our staff. Our guests are our biggest asset at Surmeli. I hope you come back and visit us again...

Reviewed 10 September 2015 via mobile

Currently on my final night staying the Surmeli Hotel in Istanbul whilst traveling from work. The appearance of the hotel is stunning. Reception desks, seating areas, restaurants and bars all boast grandeur and elegance. Business rooms (floors 8, 9 & 10) however are more 3* than 5*. They are basic, lack cleaniliness and are screaming for an update. I've had...

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1Thank Sajal P
Reviewed 3 September 2015 via mobile

The personnel are so friendly, service of rooms was so good, every day cleaning was asked when you did not put the card on the door. Pool was small but good for getting tan. Breakfast was okay, delicious, but every day we ate same things. Wifi at rooms was not strong enough, but at lobby was fast. Hotel nearby was...

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2Thank Niloofar G
Edmonton, Canada
Reviewed 27 August 2015

We stayed here for three nights in total as part of a Globus tour and I have to say the hotel and the service were exceptional. The staff were very welcoming upon arrival and were friendly and professional throughout our stay. The hotel is gorgeous and very clean. Rooms were a fair size and the beds were very comfortable. Breakfast...

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Helpful?
1Thank tinav3_travels
EMRE A, Ön Büro Müdürü at Surmeli Istanbul, responded to this review

Dear tinav3_travels, Thank you very much for sharing this post regarding your stay. You made our day! I shared your review with the rest of the team, as there can be no bigger motivator than our guests' comments. We hope you come back and visit us again "as soon as possible"- like you promised... Best regards, Emre Abak Front Office...

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Staying in Sisli

Neighbourhood Profile
Sisli
For much of Istanbul’s history, Sisli and the area just north of Taksim Square were open countryside used mostly as hunting grounds. These days, Sisli and its chic streets are considered the very heart of contemporary Istanbuli life, where an epicenter of fashion and a thriving business district meet to create an expressly “downtown” feel. Though largely a residential neighborhood, luxury hotels, fine dining restaurants, and upscale shops abound with many of them situated inside or nearby Cevahir Istanbul, the biggest shopping mall in Europe and second biggest urban shopping mall in the world. Shopaholics and fashionistas travel from near and far to browse the area's mix of major global brand items and creations by popular Turkish designers.
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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome Home... ... more   less 

Additional Information about Surmeli Istanbul

Address: Prof. Dr. Bulent Tarcan Sok. No:3 Gayrettepe, Besiktas, Istanbul 34349, Turkey
Region: Turkey > Istanbul > Sisli
Price Range: €52 - €95 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Surmeli Istanbul 5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Surmeli Istanbul Hotel Istanbul
Surmeli Hotel Istanbul
Istanbul Surmeli Hotel
Hotel Style:
#196 Business Hotel in Istanbul
#247 Luxury Hotel in Istanbul
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Questions & Answers

Here's what travellers have asked, with answers from Surmeli Istanbul staff and other travellers.
7 questions
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Questions? Get answers from Surmeli Istanbul staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a large Mall within walking distance.. I was there in April 2015 but was not allowed to enter the correct date.”
 of 5 bubbles 832krk, 22 Aug 2016 | Read review
“As this hotel is in mid of city, all the view are some how the same, buildings, streets, and cars.”
 of 5 bubbles bijanmarefat, 12 Jul 2016 | Read review
“Make sure they give you a non-smoking room if you are not a smoker.”
 of 5 bubbles Ravenous-Xerxes, 12 Dec 2015 | Read review
“Room on the downer floors was so quieter because of party saloon in higher floors.”
 of 5 bubbles 688hf, 16 Sep 2015 | Read review
“specify if you want a king bed as a queen is two single beds pushed together otherwise you will have too single beds.”
 of 5 bubbles Figure8taz, 21 May 2015 | Read review
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