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5.0
#10 of 94 hotels in Colombo
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in the heart of Colombo, ITC Ratnadipa is just a 40 minute drive from the Bandaranaike International Airport. Set amidst the vibrant commercial capital, offering unrivalled views of the Indian ocean, Beira lake and the bustling city, the hotel is conveniently located for business and leisure travelers alike. Elegance meets ingenuity with a unique triangular shape, offering guests entrances from both ocean and lake-facing viewpoints. The cascading terraces evoke the serene beauty of Sri Lankan tea fields. The sky bridge suspended 100 meters amidst the clouds features two full-length infinity sky pools.
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Nestled in a prime location with scenic views of Port City, ITC Ratnadipa, A Luxury Collection Hotel, Colombo, is lauded for its luxurious ambiance and exceptional service, though some guests suggest service consistency could be improved. The hotel's cleanliness and hygiene are consistently commended, with its rooms offering modern comforts and stunning sea views, despite minor criticisms regarding wardrobe space.
While opinions on value for money vary, the hotel's diverse dining options and amenities are widely celebrated, even with some restrictions. Live music and a warm atmosphere make for an inviting stay.
Location
Picturesque
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Top-notch
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The hotel is more like a 7 star experience ! The Tower One room are wow, fully automated lighting , firm mattress very comfortable for the back, excellent toiletries, soft ( really big size towels ), beautiful views of Galle face and the sea, nice open balconies and automated curtains Great Gym with superb life fitness equipments and amazing instructors Beautiful 35 meters swimming pool adjacent to the gym Great Spa, on the same level as the gym and pool . Niluka from the spa was amazing with the one hour massage The Ahasa lounge is excellent for Happy hours from 5:30-7:30pm. Great selection of alcohol drinks and the famous Lion beer. Gyan the lounge Manager and Samidu from the bar made sure that the drinks were flowing At the end I must mention that Rephane ( F&B Manager ) and Fazarth ( Restaurant Manager ) at the Indian Pavilion made sure that no stone was left unturned for the Breakfast and meals I had at the restaurant ( Chicken Biryani and Prawn Curry along with black daal was super tasty ) This hotel is definitely the best in Colombo today for leisure and business travellers .
Enjoy your stay folks in this amazing property
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Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 4 weeks ago
Dear anrajs2019, Thank you very much for taking time to share your lovely feedback with us and are delighted you had a wonderful stay with us. Your compliments will pass on to Niluka, Gayan, Samindu, Rephan and Farzath as a testament to their hard work. Thank you for choosing ITC Ratnadipa for your stay and looking forward to welcoming you back in the near future! Responsibly yours,
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We decided to celebrate my Birthday at the ITC Ratnadipa following our lovely time at the Ahasa Bridge Tower Restaunt where we had drinks and afternoon High Tea. We loved the hotel architecture, interior, furnishings, warm and friendly staff and the food were all top notch. The staff were very caring, especially the Concierge Mr Prasad who helped my elderly mother to get out of the car and provided a wheelchair very discretely. Thank you very much Mr Prasad for your excellent customer service and help to which we are very grateful.
The Indian Ocean Pavilion Restaunt dinner buffet was extensive, delicious food, and the staff were very attentive in clearing up our tables. My mother found the AC was too cold for her. The staff members brought her shawls to keep her warm which made my mother very comfortable. I was pleasantly surprised when a birthday cake was provided as a gesture.
Thank you to ITC hotel staff, for your hard work, warm and friendly customer service and making my Birthday a memorable occasion.
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Date of stay: October 2024
Value
Location
Cleanliness
Service
Trip type: Travelled as a couple
Room Tip:We did not stay at this hotel, we went for the dinner buffet.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 4 Nov 2024
Dear avalonc2022, We're honored to have been a part of your celebration and thrilled to hear our staff's efforts made your day special. Your compliments will pass on to Prasad and the IOP team who will be happy to hear from you. We look forward to many more celebrations with you! Responsibly yours,
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Went for lunch buffet on a Saturday at the Indian Ocean Pavillion Restaurant to celebrate my birthday. The buffet spread was really great, my favourite was the honey glazed pork ham at the salads and starters section. The most flavourful ham I’ve ever had! The variety is so much that you have to pick your favourites because you sure can try it all.
The ambience at the restaurant and the entire hotel is impeccable. Service is also superb from the point of entering the welcome feeling is everything. Kudos to the ITC staff. ❤️ Hospitality at its finest!
Sasindi at the restaurant front knew it was my birthday as my husband had mentioned it when he made the booking and she wished me, that was very sweet of her. She also asked and packed the complimentary birthday cake they brought to the table (not forgetting to sing happy birthday) for me to take home.
Tharushi made sure to check on table time to time, cleared things off the table and didn’t forget to ask us if we needed anything else.
Also thanking the manager Jalil and Chefs; Namal, Tanish and Krishna nand for their attention to detail.
We had a wonderful experience, will definitely visit again!
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 17 Jul 2024
Dear S1724VHlisap, Thank you for visiting ITC Ratnadipa and for sharing your kind feedback and dining experience at Indian Ocean Pavilion. We're honored to have been a part of your celebration and thrilled to hear our staff's efforts made your day special. Your kind words will be shared with Sasindi, Tharushi, Jalil, chef Namal, chef Tanish, and chef Krishna as a testament to their hard work. It has been a pleasure serving you and we look forward to many more celebrations with you! Responsibly yours,
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"We had hoped to book this hotel for Mother's Day, but we struggled to reach the reservation desk for nearly two hours. Finally, when we managed to get through, the reservation agent informed us that they didn't offer high tea, which was disappointing. When we requested the lunch buffet, we were informed that the restaurant was fully booked.
In an attempt to salvage the occasion, we drove to the hotel and tried to go to the bar for cocktails. However, we were stopped by security and informed that the hotel was at full capacity. This experience marked the first time in 30 years as guests that we were turned away due to the hotel being full. For the sake of constructive feedback, it's evident that many staff members lack professionalism and require additional training. Our first impression is very poor."
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 14 May 2024
Dear Channa E, Whilst thanking you for taking the time to share your feedback with us, please accept my sincere apologies. I am very sorry to learn about your experience. Your comments are valuable and as we strive to offer the finest service and hospitality, rest-assured your feedback has been taken on board and will be rectified immediately to ensure this does not happen again. I do hope you give us another chance and visit us once again. Responsibly yours,
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The hotel offers excellent views, and the staff was well treated for customers. The building features modern amenities and kept clean.
However, I don’t recommend visiting the hotel these days because you won’t be able to fully experience its uniqueness. Although bloggers are allowed to visit the sky pool,hotel residents are not permitted even to enter.
Although, we were entitled to the breakfast buffet at the Indian Ocean Pavilion restaurant, the best viewing area was entirely limited for VIPs at the time we visited. This made us feel very uncomfortable as hotel residents, facing numerous limitations. Many residents were unaware of these restrictions, making it feel like a waste of money for an incomplete hotel experience.
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Date of stay: May 2024
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 3 May 2024
Dear 231nadeekan, Whilst thanking you for taking the time to share your feedback with us, please accept my sincere apologies. I am very sorry to learn about your experience. Your comments are valuable and as we strive to offer the finest service and hospitality, rest-assured your feedback has been taken on board and will be rectified immediately to ensure this does not happen again. Moreover, please note that the sky-pool is not operating at the moment and we are sorry for the inconvenience caused. Thank you for choosing ITC Ratnadipa for your stay and I do hope you give us another chance and visit us once again. Responsibly yours,
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Ashan cleaned our room to a very high standard he was patient whilst I bathed the children and then cleaned bathroom very grateful. He gave extra coffee and was friendly with the children. We can’t wait to return. All the staff are so helpful and friendly
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 23 Oct 2024
Dear sahanaahanas, Thank you very much for sharing your lovely feedback and we are delighted you had a pleasant stay with us. We will make sure Ashan receives discerning recognition. We truly value your business and are committed to delivering excellence in every interaction. Your satisfaction is our top priority. Thank you once again for your appreciation. We look forward to continue serving and exceeding your expectations.
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This review is about the high tea offered at ITC hotel. I would say it is a good experience given that the ambience is unique and elegant.The staff ( especially Divyangi) on duty are very attentive and friendly, which makes your overall dining experience in the Ahasa restaurant pleasant. Both the savoury and sweet items are of high quality and this is one of the most positive aspects of the high tea experience here.
Things to improve:
Value for money. Of course the food quality is good but quantities they offer DO NOT do the justice to the money we pay. At a very high price point of 5375/-, each platter has a very limited amount of items that can barely cover even the plates. If this rate was for a high tea buffet rather than a platter, it would have been fair but we felt that these non-sharable platters are quite unreasonably priced.
Overall, our experience was a mixture of both positive and poor observations of the high tea offered at ITC Rathnadipa.
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Date of stay: July 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 28 Jul 2024
Dear Upek, Thank you very much for sharing your constructive feedback and we are sorry that the high tea was not up to your standards. Please note that your comments are already shared with the culinary team in order to do necessary improvements to meet guest satisfaction. Moreover, your compliments will pass on to Divyangi, as a testament to her hard work. . I do hope you will revisit us to give us a chance to experience ITC Ratnadipa and its true warmth and hospitality. Responsibly yours,
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As we entered the grand lobby and reception area on the second floor at about 1:30 p.m., we were greeted by Ms. KAWISHA. She along with Mr. Manuja ( an old friend ) accompanied us to our room and check in was done in the room itself.
We then went for a quick lunch at Yi Jing ( Chinese ) where Ms. Shakya took good care of us. Please note that the swan 's neck and head of their signature dish is made of dough and not exactly edible.
This hotel is massive and the level 4 is completely dedicated to the Spa, Salon, Gym, Sauna, Steam. I went for a Pedicure with Divyanjalee and she was meticulous and thorough with her work. Ms. Archini was excellent with the deep tissue massage.
Dulanjana the gym instructor was marvellous and we regularly attended his training sessions at 6:30 a.m. all through over 4 N stay. His training technique is oriented to the specific needs of the client.
Dilshan at the Peshawari restaurant ( North Indian) was kind enough to accommodate us and the curated menu was more than adequate.
The Concierge services rendered by Sugun and Dumidu were excellent.
Ms. Erandi at the Indian Ocean Pavilion was ever smiling and so was her colleague Ms. Minuri. Ms. Kavani was prompt in serving us at breakfast.
Chiran who attended to our room upkeep was thorough with his job.
The happy hours are available both at Ahasa lounge on the higher floor as well as Silvertips ( children allowed ) at level 2. The bar snack menu at the two places is different.
The breakfast spread at Indian Ocean Pavilion is more than adequate with a very comprehensive fruit selection including exotic fruits. Special thanks to Sous Chef Chamunda Rohan for his s personal attention to our needs.
We had a very relaxed and enjoyable stay here. All the staff are ever smiling and ready to help.
We are thinking of coming back again in January 2025, thanks to Dulanjana, Divyanjalee, Sugun, Dumidu, Kawisha and finally Mr. Manuja.
Looking forward to experiencing your hospitality, again.
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Date of stay: October 2024
Value
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Location
Cleanliness
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Trip type: Travelled with family
Room Tip:Tower Suite rooms are direct sea facing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 7 Oct 2024
Dear TraveldocMumbai, Thank you for taking the time to share your kind feedback with us and we are very happy to read about your time with us at ITC Ratnadipa. We are delighted that Kawisha, Manuja, Shakya, Divyanjali, Achini, Dulanjana, Dilshan, Supun, Dumindu, Erandi, Minuri, Kavani, Chiran, and Chef Chaminda went above and beyond which is what ITC Ratnadipa truly stands for and we thank you for highlighting their warmth and hospitality. We can’t wait to have you back with us and look forward to welcoming you once again at ITC Ratnadipa – Our Jewel in Colombo’s skyline. Responsibly yours,
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My family and I had an extraordinary experience at ITC over the weekend. No hotel in Sri Lanka can match the impeccable standards of ITC. Everything, from the exceptional service to the exquisite food, was top-notch. The view from the hotel was breathtaking.
I must extend a special mention to Mr. Denvor for his outstanding service. He consistently attended to our needs and made us feel genuinely welcome and comfortable. Additionally, Ms. Himashi at front office, Ms. Divyangi at Sky bridge, Mr.Dulanjana at fitness centre excelled in their roles, providing remarkable support throughout our stay.
We will certainly return soon and wholeheartedly recommend ITC to anyone. It is truly worth every penny that we spend.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sujeet Kumar, General Manager at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 12 Jun 2024
Dear punyaj2024, Thank you very much for sharing your lovely feedback and we are delighted you had a memorable experience with us. Your compliments will pass on to Denvor, Himasi, Divyangi and Dulanjana who will be thrilled to hear from you. It was a pleasure having you with us and hope to see you soon! Responsibly yours,
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I had the pleasure of dining at Pavilion Restaurant in ITC Rathnadipa Hotel last Saturday for their international buffet, and I must say it was an unforgettable experience. Culinary Delights Beyond Words The variety and quality of the food were exceptional. Each dish, whether Chinese or Indian, transported me to the finest restaurants of their respective cuisines. From Indian street food to pizzas, sushi to Chinese bao, every bite was bursting with flavor. My only suggestion would be to add even more sushi and dumplings to the spread—it was that good! The dessert corner was a paradise for sweet lovers. From delectable cheesecakes to a myriad of flavored ice creams, and not to forget the heavenly brownies, each dessert was a delight to the senses. Impeccable Hospitality, Thanks to Lakruwan I must extend a special mention to Lakruwan, whose exemplary service elevated our dining experience. His warmth, attention to detail, and genuine care for our comfort made us feel truly valued guests. His recommendations and assistance throughout the evening were invaluable, and his dedication to ensuring we had a memorable time did not go unnoticed. Scenic Ambiance at AHASA Pub After dinner, we ventured to AHASA Pub, located between the hotel and residences. The breathtaking view surrounding the restaurant added to the charm of the evening. ITC Rathnadipa Hotel offers not only the most beautiful ambiance in Colombo but also the best food experience one could ask for. I highly recommend visiting Pavilion Restaurant for an extraordinary culinary journey, made even more special by the exceptional service of Lakruwan , Kaushika and the entire team. Thank you for a fantastic evening—I will definitely be returning!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nadia Issadeen, Marketing at ITC Ratnadipa, A Luxury Collection Hotel, Colombo
Responded 1 May 2024
Ayubowan 462ishadia, Thank you for visiting ITC Ratnadipa and for sharing your kind feedback and dining experience at the Indian Ocean Pavilion. We are thrilled to hear about your memorable experience and glad you enjoyed our culinary offerings. It has been a pleasure serving you and we hope you revisit us to experience everything ITC Ratnadipa has to offer you! Responsibly yours,
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Washington DC, District of Columbia357 contributions134 helpful votes
the pool area on the 4th(i believe) is beautiful and it never got crowded when i was there. they will be (or have) opening another pool area at the top of the hotel i believe.
"The cuisine is mostly Indian, Sri Lankan with a bit of Japanese (Maki), and Italian. Heads-up for the pork lovers - we didn't see any pork items in the buffet today."
There are more places to choose from in the Colombo area.
PRICE RANGE
€204 - €246 (Based on Average Rates for a Standard Room)
LOCATION
Sri LankaWestern ProvinceColombo
NUMBER OF ROOMS
352
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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