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Islamabad Serena Hotel

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Islamabad Serena Hotel
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487 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Istanbul, Turkey
Reviewed 2 days ago NEWvia mobile

This is my first stay here but absolutly i have to say that, Amazing atmosphere, kindly and professional staff. Clean and warm rooms:) and the breakfast was great, and the dinner i had Pakistani foods was really delicious, thanks for everything.:)

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Helpful?
Thank YrdklRR
Islamabad Capital Territory, Pakistan
Reviewed 4 days ago NEWvia mobile

I went with my family for a birthday meal to wild rice. I'll be honest, I always go to marriott. However, I decided to give serena a try as I only ever attend weddings here. The overall experience was great. The interior is absolutely lovely. The staff was helpful, especially the manager. I can't recall her name, I think it...

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Helpful?
Thank Maryam100
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for you warm comments about our Restaurateur Wild Rice and its Manager Ms Mahanum. Your kind words have been conveyed to Mahanum and this will encourage her to carry on her good work. I am truly sorry to read that you had an unpleasant experience with one of the dishes and be assured...

Reviewed 6 days ago NEWvia mobile

Serena is among the top quality hotels located in the capital of Pakistan. If you are visiting Islamabad and staying for 3-5 days. It's better to choose this place. I like it's service, facilities and of course it's in budget.

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Helpful?
Thank Abdul G
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Than you very much for your kind comments which are very much appreciated. The Associates and I were please to read that you enjoyed to the fullest our hotel facilities as well as the quality service. We are looking forward to welcoming you back soon to "your home away from home". With warmest regards, Michel A. Galopin...

Calgary, Canada
Reviewed 1 week ago

The Serena is an incredible oasis in Islamabad. The complex is very large, there are multiple choices for dining, and the staff is very, very good. Rooms are nice, clean and well appointed. Laundry service was top. Layout of the property was easy to figure out. Security was extensive, which is expected and comforting. The pool and pool area was...

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Helpful?
Thank D_Willy_S
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest our hotel facilities and the quality of the service.We were also pleased to know that you described our property as "an oasis in Islamabad" which is indeed...

Reviewed 2 weeks ago via mobile

room service very nice and the resturent food was nice shief i forget his name...he made for us nice food....and the swimming pool side nice i like to come agaain vieww very nice i like service annd the view very nice for family this hotel wonderful i like to come again

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Helpful?
Thank Qadir K
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your warm comments following your stay at the Serena Islamabad Hotel. The Associates and I were delighted to read that you enjoyed to the fullest your stay with us and that your family was well looked after. We are looking forward to welcoming you and your family back soon to "your home...

Pakistan
Reviewed 2 weeks ago

Easily the best hotel in Pakistan and a 5 star one with any defination in the world. Stayed here during a medical conference. Neat and clean modern rooms. Good security and quite helpfull staff. Food was excellent blend of asian, european and american delights. Loved the wide variety of breakfast. Very center of the city of islamabad and you might...

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Helpful?
Thank drkashifaziz
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the warm comments following your stay on the occasion of a medical conference held at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed to the fullest our hotel comfort, decoration and the quality of our International Food. We are looking forward to welcoming you back...

Reviewed 2 weeks ago

We were invited by a vendor to this hotel for an annual dinner. The food was tasteless and dishes were badly cooked. Too much vegetables (We were meat lovers) and the barbecue was charred. Options on the buffet were limited 90% not eatable. Also no one was there to guide us at the reception. Our hosts guided us to the...

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Helpful?
Thank M. Junaid M
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your comments following your visit to the hotel for a company's annual dinner. I was quite sad to read your comments on your disappointment about our food which receive regularly good reviews from international and national guests alike. We hope that on the occasion of your next visit to Islamabad we will...

London, United Kingdom
Reviewed 2 weeks ago via mobile

The Serena is located close to the government offices in Islamabad but since traffic is only really an issue during the rush hour it is well located for getting around the city and only 30 minutes from airport outside peak times. It is architecturally pleasing externally but the inside - especially the space from the lobby to the front desk...

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Helpful?
Thank gsa-29
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for your kind comments following your stay at the Islamabad Serena Hotel. The Associates and I were pleased to read that you appreciated the location of the hotel in relation to your movements in the city and we are delighted to know that you enjoyed the hotel's comfort and architecture as well as...

Brambleton, VA
Reviewed 2 weeks ago

Stayed there 2 nights for a business visit. Great food, great service. When I arrived in another city, I realized one of my new jeans was "gone". NO I did not leave it in the room or bathroom. I never wore it. My suitcase was left open and one jean disappeared. If anyone else has experienced it you can chime...

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Helpful?
Thank Sharick_VA
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for positive comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that you enjoyed our food and the quality service. However, I read your comment with concern about your missing pair of jeans but I am sorry to say that after full investigation and search,...

Reviewed 3 weeks ago via mobile

Recently I was put in this hotel by my company for an official visit. It was suppose to be a chic hotel with tight security and it was. But once your in it you felt like royalty. I was amazed by their levels of service. Everyone was courteous and helpful. The rooms were enormous and nicely decorated. It was a...

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Helpful?
1Thank Niroshana J
Michel_Galopin, General Manager at Islamabad Serena Hotel, responded to this review

Dear valued Guest, Thank you very much for the warm comments following your stay at the Islamabad Serena Hotel. The Associates and I were delighted to read that your colleagues and you enjoyed to the fullest the hotel facilities, the food and beverage selection and the quality service offered by our staff. We are very pleased and honored indeed about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Islamabad Serena Hotel stands at the foot of the Margalla Hills, on fourteen acres of land, with beautiful gardens and serene water shore of the Rawal Lake in close proximity, next to the Diplomatic Enclave. The architecture and interiors of this fabulous Hotel building is a mere reflection of typical Pakistani cultural heritage depicting the skills and craftsmanship of native artisans. In this state-of-the-art building, local traditions are elegantly combined with latest technologies in order to provide a comfortable stay to our prestigious guests. ... more   less 

Additional Information about Islamabad Serena Hotel

Address: Khayaban-e-Suhrawardy, Islamabad 44000, Pakistan
Region: Pakistan > Islamabad Capital Territory > Islamabad
Price Range: €247 - €313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Islamabad Serena Hotel 5*
Number of rooms: 387
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Questions & Answers

Here's what travellers have asked, with answers from Islamabad Serena Hotel staff and other travellers.
5 questions
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Crescent City, Florida
5 months ago
Bradford, United Kingdom
over a year ago
9 days ago

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Questions? Get answers from Islamabad Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the pool are best.”
 of 5 bubbles drkashifaziz, 21 Nov 2016 | Read review
“If you are a food lover avoid it”
 of 5 bubbles mjunaidm, 20 Nov 2016 | Read review
“Rooms facing the hills here are always a treat.”
 of 5 bubbles AnthonyPermal, 31 Oct 2016 | Read review
“Corner suites are large and sunny”
 of 5 bubbles mahfuzafzal, 14 Oct 2016 | Read review
“Rooms facing Constitution Avenue have a better view”
 of 5 bubbles ZillNiazi, 22 Sep 2016 | Read review
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