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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
My wife and I stayed at the Serena, Islamabad for two nights in April 2018. Serena is an excellent hotel, probably the best in Pakistan, with large luxurious rooms and superb service. Bathrooms are nice and shower is especially powerful. Service is really very good...More
Thank Arif99
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 1 week ago
Dear valued Guest,
Thank you very much for the very kind comments following your stay at the Islamabad Serena Hotel.
The Associates and I were delighted to read that you enjoyed the hotel facilities and the quality of the service to the fullest.
We are...More
Serena Islam Abad is situated at a very attractive location. It's also near the central organisational buildings and embassies. The building is unique and artistic. Huge reception counter ensures quick disposal. Staff is very helpful and caring. The rooms are elegantly decorated. Most of the...More
1 Thank Dr. Riaz M
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 12 September 2017
Dear valued Guest,
Thank you very much for the kind comments sent following your stay at the Islamabad Serena Hotel.
The Associates and are were delighted to read that you enjoyed the hotel facilities, the architecture and the landscaping to the fullest.
We were very...More
The hotel is neat, clean and well appointed. Staff and service were wonderful. Nothing is too much trouble. The rooms are slightly outdated but very quiet and large. Beer and spirits are available when ordered to the room. However, no wine. The breakfast was world...More
Thank taniamusgrove
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 1 week ago
Dear valued Guest,
Thank you very much for the kind comments following your stay at the islamabad Serena Hotel.
The Associates and I were delighted to read that you enjoyed to the fullest, the hotel facilities, the quality of the service and the large variety...More
Serena Hotel would get a 5 if it polished a few minor issues and was slightly cheaper. The room was excellent, the staff were very friendly and the restaurants were good quality and reasonably priced given the expense of a night. The gym was much...More
Thank bcat2517
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 2 weeks ago
Dear valued Guest,
Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel.
The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities, the friendliness of our staff and the Food &...More
Undoubtedly serena Islamabad is the best hotel in Pakistan. An oriental hotel with amazing amenities.
There is a roof top pool and amazing gardens with breathtaking views of Islamabad.
There are a quite numbers good options as well:More
1 Thank Ali E
Response from Michel_Galopin, General Manager at Islamabad Serena HotelResponded 2 weeks ago
Dear valued Guest,
Thank you very much for the kind comments following your stay at the Islamabad Serena Hotel.
The Associates and I were delighted to read that you enjoyed to the fullest the hotel facilities and its comfort.
We are looking forward to welcoming...More
Hello,
I has an öpen buffet dinner at the hotel. Variety of food was rich. Steak was available. I think they should be able to assist you. I havent used the pool there buy gym was open till late.
Response from wilmerjeraldv | Reviewed this property |
I feel that the air-conditioning works well. I also feel that the staff are very accommodating and do their best to help if one has a problem.
As for private bodyguards, no idea. I travel frequently outside the hotel, day... More
I feel that the air-conditioning works well. I also feel that the staff are very accommodating and do their best to help if one has a problem.
As for private bodyguards, no idea. I travel frequently outside the hotel, day and night, to go to cafes or restaurants, to meet people for work, all over the city and to other cities and back and have for years, always with a friend or a driver I know well and have used for years. I use cars provided by the hotel to go to and from the airport.
Response from Michel_Galopin | Property representative |
Dear Reader,
The appropriate attire at our hotel is the regular fitness costume for women.
It is better to change from regular clothes to fitness attire in the Fitness Club lockers.
Our two swimming pools are mixed for male... More
Dear Reader,
The appropriate attire at our hotel is the regular fitness costume for women.
It is better to change from regular clothes to fitness attire in the Fitness Club lockers.
Our two swimming pools are mixed for male and female.
Thank you,
Michel A. Galopin
