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Rixos President Astana Hotel

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Rixos President Astana Hotel
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312 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Reviewed 31 May 2016

We arrived at the Rixos and checking in was quite straight forward. The receptionist was smiley but not so the huge security type guards who were standing around in reception. We went up to our room which was adequate but the whole floor and room smelled a bit musty! The bedroom was clean as we arrived, the bed and pillows...

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Helpful?
Thank Melissa W
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear Mellissa W, Thank you for taking the time to provide detailed feedback on your recent experience at Rixos President Astana. We are sorry to hear that your experience was less than perfect. We would like to assure you that in the nearest future we are planning the reconstruction and renovation of the hotel in order to corroborate more comfortable...

Reviewed 28 May 2016 via mobile

Very nice hotel in the center of Astana! Stayed here during Astana Economic Forum and was very surprised by the quality of the service. One small disadvantage is that in the room that I stayed - the window was very small and rooms didn't have enough natural light

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Helpful?
Thank Rza A
Kantarcioglu, Asst. General Manager (Operations). at Rixos President Astana Hotel, responded to this review

Dear Rza A, Thank you for your review after you recent stay at Rixos President Hotel Astana! Thank you for taking the time to share your appreciation of our ambience and service. We do our best to keep our hotel well maintained in terms of our services and facilities, and we're happy that you recognized our efforts. We hope to...

Moscow, Russia
Reviewed 27 May 2016

Luxurious, sumptuous, splendid, palatial, deluxe - second to none. It's all about this hotel. To add: the indispensable feature for the last few years is elegant man in strict double-breasted suit whom you can see making the round of the hotel premises all day long, greeting guests, checking all hotel services, helping to solve any issue like Mr. Peter McDermott...

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Helpful?
Thank YuriDan
Kantarcioglu, Asst. General Manager (Operations). at Rixos President Astana Hotel, responded to this review

Dear YuriDan, We are very pleased to learn that our team provided you with exceptional service during your recent visit to Rixos President Hotel Astana. Thank you for your time, and for recognizing our mission to provide the best service and pampering experience to each of our guests. We will share your kind words with Mr. Luciano and the entire...

Reviewed 26 May 2016

Perfect hotel, perfect rooms, perfect breakfast, perfect services and stuff, perfect Irish pub in the ground floor till early in the morning. What's more, perfect swimming pool, nice hammam and Finnish sauna and also a steaming room. Fitness is also available. Perfect situation to visit Astana.

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Helpful?
Thank L2_R3
Kantarcioglu, Asst. General Manager (Operations). at Rixos President Astana Hotel, responded to this review

Dear Guest, It was truly a pleasure having you as our guest during your recent visit to Astana! On behalf of the entire team at Rixos President Hotel Astana, we are so pleased that you were able to experience our hotel and enjoy the high service and quality levels which we pride ourselves on. Thank you for your time in...

Claremont, California
Reviewed 2 May 2016

Our family stayed at the hotel twice in February of 2016. They had a special weekend deal where a room with breakfast was about $100/night. While not especially large, the rooms were comfortable and clean. Our favorite part of the experience was the lovely spa downstairs. In particular, the hammam bath felt wonderful. There's also a large swimming pool that...

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Helpful?
Thank azamat j
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear Azamat j, Thank you for your detailed review after you recent stay at Rixos President Hotel Astana. We are delighted to hear that our SPA Team made your stay a memorable experience and you enjoyed the Turkish bath. We also enjoy hearing that the quality of breakfast at the Al-Farabi restaurant met your expectations. I’m glade to inform you...

Tel Aviv, Israel
Reviewed 25 April 2016

avoid rooms at the end of the hallway, i.e. xx027 xx028 - the maid room is next door! tends to be noisy at times A/C was not effective - most of the time was too cold and I couldn't make it work properly. Shower is in poor condition the upside - free international calling from their IP phone installed in...

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Helpful?
Thank baruch g
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear baruch g, Thank you for taking the time to write about your recent stay with us. We really appreciate the feedback and your comments have been passed onto the whole team. I am sorry to hear that you had problems in your room. I have passed your feedback to our Maintenance team that has fixed these issues and we...

London, United Kingdom
Reviewed 17 April 2016

I have stayed here 3 times in the last year. Its the best hotel in the City. Rooms a little worn - bit musty - Service is good. Breakfast buffet is good. I was there in winter and the heating was up way too high so was a bit uncomfortable. I am staying here again this time as to be...

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Helpful?
Thank James B
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear James B, Many thanks for your loyalty to our hotel and for your recent stay with us. I am glad you find the hotel to be “the best one in Astana” and that you enjoyed the service. We are planning a renovation of all guest rooms and hotel public areas in the nearest future. I am very pleased that...

Sydney, Australia
Reviewed 1 April 2016 via mobile

I had a short stay at this hotel and it greatly impressed me with the quality of their hospitality and warmth. Service was great, ambience was superb and staff were helpful and polite. Location is also convenient, close to all government offices.

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Helpful?
Thank LostEarthling
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear Guest! Thank you very much for choosing Rixos President Astana! We are happy that you found time to share your review regarding your stay with us. It is great to hear that you liked and enjoyed stay in Rixos President Astana. It is a pleasure for us to know that our guest was happy and delighted with stay. Please...

Geneva, Switzerland
Reviewed 31 March 2016 via mobile

Nice hotel, convenient location. The rooms need some reparations, but overall impressions is quite positive. Very warm and welcoming attitude of the hotel team. Readiness to help and assist any time. Out of 5 points: 3 points for the room quality, 4 points for the breakfast food and 5 points for staff attitude, service and assistance!

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Helpful?
Thank Irina1978
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear Irina! Thank you for splendid review that you shared! Such detailed feedbacks greatly facilitate us to improve our performance and delight our guests. We are happy that you liked and enjoyed your stay. We hope to see you in Rixos President Astana if your business brings you again here. Thank you for your stay with us! Kind regards, Suat...

Reviewed 11 March 2016 via mobile

We came to Astana for a business weekend and we stayed in this hotel for one night. First of all when we arrived there was no one to open the door for us at the entrance which was quite disappointing for a 5 star hotel. When we went to check in, the receptionist couldn't find our reservation, afterwards they said...

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Helpful?
Thank Ariel P
Kantarcioglu, Asst. General Manager (Operations) at Rixos President Astana Hotel, responded to this review

Dear Guest, Thank you for taking the time to provide feedback on your recent experience at Rixos President Hotel Astana and I do apologize for all the inconveniences you have faced during your stay. Please rest assured that I will personally look into the points you have mentioned and I will take immediate actions to avoid such occurrences in the...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Babysitting
Official Description (provided by the hotel)
Rixos President Astana combines the peak of comfort and luxury in Astana. Classically inspired yet fresh and eco-friendly, this luxury hotel's accommodation options are among the city's most spacious. Of the 184 guest units, including 4 Junior Suites, 2 Premium Suites, 12 Presidential Suites and 2 Royal Suites, the most spacious accommodation in Astana, all are offering magnificent view of the city. In-room facilities are geared to the needs of international business travelers. Rixos President Astana blends local tastes and world cuisines with style and luxury. Destined to be among the city's hottest see-and-be-seen destinations, Rixos President Astana features lifestyle restaurants with the finest dining and nightlife in Astana. Our international and globally experienced Food & Beverage Team provides the best and most authentic culinary experiences. Located in the heart of Astana, Rixos Wellness & SPA is city's most luxurious retreat. A place to unwind, restore and invigorate the body and mind. Surrounded by gentle interiors, advanced fitness equipment, an expansive swimming pool, steam room, sumptuous treatment areas, it brings relaxation, wellness and fitness to the core. The Spa features relaxing treatment rooms as well as the sensual bathing retreats Hamam, which allows fully immerse in exotic Turkish ritual ambience. Relaxation lounge is the ideal place to have a rest between appointments. The Spa offers an extensive range of treatments, including different types of massage, facials and body treatments. Rixos President Astana offers over 1,000 square meters of functional space, including seven meeting and event facilities to host official receptions, conferences, business and private meetings and banquets. Choose from our many distinguished venues, and our attentive staff will organize, oversee and deliver every last detail of your event, conference or special occasion. Discover flexible spaces that adapt perfectly to your meeting purpose. ... more   less 

Additional Information about Rixos President Astana Hotel

Address: Kunayeva St., 7, Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: €194 - €718 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos President Astana Hotel 5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Rixos President Astana
Hotel Style:
#1 Spa Hotel in Astana
#1 Business Hotel in Astana
#3 Luxury Hotel in Astana
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Questions & Answers

Here's what travellers have asked, with answers from Rixos President Astana Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms at the end of the hallway (xx26...) - maid room is next door, tends to be noisy”
baruchg_12, 15 Apr 2017 | Read review
“Double room”
, 24 Mar 2017 | Read review
“Lower level rooms”
Yazaksami, 9 Sep 2016 | Read review
“South-side rooms have greater view”
326vitd, 29 Jun 2016 | Read review
“Try to get a room up to the 3rd floor for the view.”
L2_R3, 26 May 2016 | Read review
5 of 5