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Diplomat Hotel and Business Center

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Diplomat Hotel and Business Center
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123 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Moscow, Russia
Reviewed 7 February 2016

The best location in the city. Also the best spot of value for money. Nice views from the room over the Bayterek monument and the entire city, especially form the 21st floor of Dip Lounge with live Jazz Music on weekends. Alot of extra services free of charge for guests and discounts for payable services. Good choice for business travelers...

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Helpful?
Thank 20,140,905
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. We are very happy to hear that you enjoyed our hotel and its facilities. We would like to assure you that we will continue to strive for bringing the most valuable services in the future as well. On behalf of the entire hospitality team of the Diplomat Hotel...

Toronto
Reviewed 10 December 2015

I needed a hotel near Nazarbayev University and this one was suggested. Staff is friendly but I was surprised that even though I arrived really late (1 AM) my room was not ready and the housekeeping was just making the bed when I entered the room (I got my key without warning that the room is not ready). Rooms are...

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Helpful?
Thank hocunecu
MenshovMikhail, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay with us. I am sorry to hear that we caused inconveniences for you, but yet grateful that you took your time to share your experiences with us. We highly appreciate your constructive feedback on areas for improvement, and we will continue to strive for bringing the most valuable services. On...

Tokyo, Japan
Reviewed 30 November 2015

I chose this hotel because the location is the best. Bayterek Tower is just next door. I stayed at this hotel for two nights. I was grad my room (No. 810) was faced to Bayterek Tower. Accommodation fee was reasonable and breakfast was good. In the next morning, before I go out for sight seeing, I asked two female front...

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Helpful?
Thank Tadahiro H
Ulfner, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your feedback on your stay in the Diplomat Hotel & Business Center in August. I am sorry to hear that we did not live up to your expectations in terms of delivery of services, but yet grateful that you took your time to share your experiences with me. Since your last stay with us, the...

Kladno, Czech Republic
Reviewed 26 October 2015

The most positive thing I can say about this hotel is it´s not bad. I don´ t know how many stars it´s supposed to have but in Europe it would be an average 3 -star hotel. Hotel staff is polite but in their own way which means they are centered on their duties with no efforts to smile for example....

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Helpful?
Thank Jan J
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Jan, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Florence, Italy
Reviewed 21 October 2015

Hotel Diplomat is very comfortable ... big suite ... I found a very relaxing atmosphere ... The staff is very helpful and polite. Its geographical situation is very pleasant, is downtown, in front of the Bayterek Tower, is also located near a large shopping center. I highly recommend this hotel.

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Helpful?
Thank Patricia A
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Patricia, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. On behalf of the entire hospitality team of the Diplomat Hotel & Business Center, I would like to thank you...

Reviewed 26 August 2015 via mobile

In the period coming up to the EXPO 2017 the Diplomat Hotel will be a very visible example of Kazakh hospitality . To get to the standard ready to receive thousands of guests from around the world the hotel needs to focus on guest service training , smiling , and overall repositioning to be better for the guests . Currently...

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Helpful?
Thank reviewermen
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Yerevan, Armenia
Reviewed 29 June 2015 via mobile

Even in Presidental suite there is no safe box. Staff is good, hotel is quiet. Hotel tries to do his best, but... Next time I will try other hotel. I did not have breakfast, so not able to inform about it. I hope they will improve themselves.

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1Thank A N
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Guest, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Dublin, Ireland
Reviewed 22 April 2015

I liked this hotel - check in and check out were very efficient. The rooms are big. There's a comfortable bar with a wide selection of snack type food - pizza, sandwiches, etc. and occasionally somebody playing the piano (very well). All the staff were fine. The WiFi was good. There was a perfectly adequate selection at breakfast - the...

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Helpful?
Thank EIAnnie
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear ElAnnie, Thank you for your positive feedback from your recent stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive...

Copenhagen, Denmark
Reviewed 8 April 2015 via mobile

The location is good for the house of ministries etc. Rooms are ok, but I can imagine not too great if it is really cold as the windows are not very well isolated. The breakfast is not very good, the bread is not good, an omelette is your best choice - if you can get the attention of the staff....

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Helpful?
Thank Ingeborg V
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Ingeborg, Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to...

London, United Kingdom
Reviewed 28 January 2015

I stayed at this hotel almost a week. This is typical modern hotel with good services. Quite convenient location for business visits: moments away from the main government buildings and leading companies. Rooms have generous space and are clean. Breakfast Is not so bad, but obviously could be better in regards of range and the waitress do their best to...

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Helpful?
1Thank Eliyar53
Magnus U, General Manager at Diplomat Hotel and Business Center, responded to this review

Dear Eliyar, Thank you for your positive feedback from your stay at the Diplomat Hotel & Business Center in Astana. We are very happy to hear that you were delighted with our services provided during your stay with us. We highly appreciate your constructive feedback on areas for improvement, which is very valuable for us in our continuous strive to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
Official Description (provided by the hotel)
Diplomat Hotel & Business Center in Astana is a First Class full service hotel with excellent location in the city center of the capital. Behind the rounded, modern façade the Diplomat Hotel & Business Center offers large, comfortable and stylish rooms and suites with warm colours and tall windows with panoramic views. Enjoy superb dining in El Gaucho Argentinian restaurant with carefully selected top class meat, grilled over open fire. On the 21st floor, you will find the DIP Lounge, where we offer an astonishing panoramic view of Astana and Japanese cuisine and selection of inspiring drinks from our Sky Bar. The Lobby Bar is open 24/7 and is the natural meeting venue in the city. Select something to eat from our rich menu or just have a drink and relax while watching the Baiterek Monument just in front of the hotel. When you feel for some recreation, you have free access to the Bali Spa with gym, pool, saunas and Hamam. In the Bali Spa we are proud to offer various treatments for your body and health with massage and beauty saloon, and refreshing healthy fresh juices from the Bali Spa Bar. The Diplomat Hotel & Business Center offers convenient Meeting & Event solutions. The Baiterek Ballroom is perfect for big banquets, congresses or exhibitions. For smaller meetings, we recommend our luxury and comfortable VIP rooms. Always in the Diplomat Hotel & Business Center: Free WiFi, Complimentary Breakfast, 24h Room Service, Laundry Service, Multi Lingual Staff. ... more   less 

Additional Information about Diplomat Hotel and Business Center

Address: 29/1, D. Kunayev Str., Astana 010000, Kazakhstan
Region: Kazakhstan > Akmola Province > Astana
Price Range: €66 - €158 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Diplomat Hotel and Business Center 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Diplomat Hotel Astana
Hotel Style:
#3 Spa Hotel in Astana
#6 Luxury Hotel in Astana
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Questions & Answers

Questions? Get answers from Diplomat Hotel and Business Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are often parties in the hotel. On higher floors you have less noise from these events.”
  • Rather large rooms
  • Room 607
  • Room 607 at 03.30 when we arrived
 of 5 bubbles MarcelTraveller, 17 Oct 2016 | Read review
“high floors facing the city tower”
 of 5 bubbles jchahar, 20 Sep 2016 | Read review
“Top floor with baytarek view”
 of 5 bubbles kiltmaker2, 23 Aug 2016 | Read review
“Nice view from upper floors”
 of 5 bubbles hombred778, 19 May 2016 | Read review
“Facing the Baiterek monument”
  • Looking out at the Baiterek monument
 of 5 bubbles dennisl346, 10 Feb 2016 | Read review
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