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Raffles Hotel Le Royal

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Raffles Hotel Le Royal
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1,829 Reviews from our TripAdvisor Community

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Showing 1,520: English reviews
London
Reviewed 2 days ago NEWvia mobile

Stayed here for a couple of nights at the beginning of December. Lovely staff, but the hotel is a little frayed around the edges. The rooms are perfectly adequate with a comfortable bed and old fashioned bathroom. Wifi reception is just OK. We had breakfast in the Apsara Cafe. This was a buffet style arrangement. Good selection. We also had...

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Helpful?
Thank grantmac
Ottawa, Canada
Reviewed 3 days ago NEWvia mobile

Beautiful! Exquisite place for high tea! This is where the Femme Fatal drink was created for Jackie Kennedy so they serve this as you enter for high tea. Wonderful old building full of history with artwork and plaques throughout to see!

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Helpful?
Thank Theresa B
RAFFLES_PhnomPenh, General Manager at Raffles Hotel Le Royal, responded to this review

Dear Theresa B, Thank you for taking your time to share your experience with us. We would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. Thank you for choosing Raffles Hotel Le Royal and we look forward to welcoming you back again in the...

SF
Reviewed 1 week ago NEW

Raffles Hotel Le Royal is a beautiful place to stay in Phnom Penh. The hotel is elegant and historic, with photos of Jacqueline Onassis' visit in 1967, hosted by then Prince Sihanouk. Somehow, the hotel survived the Khmer Rouge and now hosts a mix of international travelers with grace and charm. Service is friendly and excellent, The Elephant Bar is...

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Helpful?
Thank MartySFCA
RAFFLES_PhnomPenh, General Manager at Raffles Hotel Le Royal, responded to this review

Dear MartySFCA, Thank you for taking your time to share your experience with us. We would like to express our heartfelt and sincere gratitude for your wonderful comments which have been shared with all of our colleagues with great pride. I am personally pleased to work in such an elegant and historic hotel. Its character and history brings an unforgettable...

Reading, United Kingdom
Reviewed 1 week ago

We ended our Xmas trip to Cambodia staying in the raffles hotel for three nights this hotel is of bygone era with charming features such as the old room keys the old style bathroom furniture. We upgraded our room to a larger room with a butler which we loved,this room had two double beds,the only fault was in the bathroom...

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Helpful?
Thank Lilian K
RAFFLES_PhnomPenh, General Manager at Raffles Hotel Le Royal, responded to this review

Dear Lilian K, Thank you for taking your time to share your experience with us. We would like to express our sincere gratitude for your valuable feedback which has been shared with everyone concerned and we are already working to ensure that such issues are improved continuously as part of our service excellence commitment. Thank you for choosing Raffles Hotel...

East Sussex
Reviewed 1 week ago via mobile

The hotel is beautiful, a classic hotel centrally located. The staff are brilliant, friendly, helpful and clearly very well trained. The pool is lovely, public spaces very classy and well appointed without pretension. The only thing that let it down a little were a few small maintenance issues, broken bath fitting, blown bulb, tiles cracked. Other than that we had...

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Helpful?
Thank SussexTravelBugs
Management response:

Dear SussexTravelBugs, Thank you for choosing Raffles Hotel Le Royal during your visit to Phnom Penh. We are pleased that you enjoy the charm of our heritage address and service provided by our team. Your feedback regarding the service is greatly appreciated and we have also shared the highlighted items with our Engineering team to address. We hope to have...

Toronto
Reviewed 1 week ago via mobile

Transportation for arrival set the tone for the whole trip. Greeted at arrival after picking up luggage. Followed him through airport without saying a word and asked us to follow him into parking lot which was gravel and difficult to wheel luggage through. Had to ask him to bring the car around which he should have suggested from the beginning....

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1Thank lookingaroundfornow
Management response:

Dear lookingaroundfornow, Thank you for taking the time to share feedback regarding your most recent stay. While I was concerned to see the various areas which failed to meet your expectation, it is only through feedback such as this that we can improve our service delivery and address potential shortfalls. We have already contacted our transportation provider and shared the...

Reviewed 1 week ago via mobile

We chose Raffles for our 2 night stay as we wanted a sure thing for the last leg of our Xmas holidays - and I'm glad we did. The beautiful old lady stands proudly on the street scape and from the moment our car pulled in to the moment we left the hospitality was faultless. Our personal butler 'Reaksmay' was...

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Helpful?
Thank CohortMalc
Management response:

Dear CohortMalc, Thank you for sharing your most recent experience at the Raffles Hotel Le Royal. We are delighted that you enjoyed the charm of our heritage address and our team was able to make your Christmas holiday special. Your feedback regarding the service is greatly appreciated by the team and we have shared it with them directly and recognized...

Birmingham, United Kingdom
Reviewed 1 week ago

What you get when you stay at Raffles is history. We stayed mid December when the Xmas tree was up and we enjoyed afternoon cream team in the central hall way with a local school choir signing Xmas carols, absolute heaven. An emotional contradiction to the horror of the previous two days visiting the killing fields and Tuol Sleng. But...

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Thank sandybeach77
Management response:

Dear sandybeach77, Thank you for taking the time to share your recent experience with us. I was pleased to read that there were areas which exceeded your expectations and we were able to offer a little Christmas cheer during your trip through Cambodia. It is clear that the interactions with our team failed to provide a personal experience as no...

Reviewed 1 week ago via mobile

We stayed here for 2 nights at the end of our 10 day trip to Cambodia. The grand reputation of this hotel had our expectations high and we were sadly disappointed. The building itself is that of an iconic grand hotel but there is no soul in this building. There was no sign of any form of management during our...

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Helpful?
2Thank VHenssler
Management response:

Dear VHenssler, Please accept my apologies for the less than memorable experience. While I was concerned to see the various areas which failed to meet your expectation, it is only through feedback such as this that we can improve our service delivery and address potential shortfalls. I have already begun looking into the details of your experience with our leadership...

Reviewed 1 week ago via mobile

Being in Cambodia for a holiday I did feel compelled to drop into Phnom Penh for 2 nights again, but I did forget that whilst the people are wonderfully warm its still not a particularly great city to visit unless you go see some of the Pol Pot era sites and some of the historical locations. The hotel is opulent...

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Helpful?
Thank Pieterandmax
Management response:

Dear Pieterandmax, Thank you for taking the time to share your most recent experience at the Raffles Hotel Le Royal. We are honored that we remain your first choice when visiting Phnom Penh and will continue to strive to provide personal service for each of our guests. We would be delighted to have you stay with us when returning to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A history of hospitality. The luxury of time. The secret charm of Cambodia. One of Asia's essential destination hotels, Raffles Phnom Penh has been the iconic resting place for the well travelled since 1929. Located in the heart of vibrant Phnom Penh, our hotel has been part of the history of the city and welcomes, as it has always done, a diverse clientele of entrepreneurs, writers, journalists, royalty and intrepid travellers from across the globe. Rooms and suites have been respectfully restored to reflect a distinguished blend of Khmer, Art Deco and French colonial architecture. Dining is an essential part of the Phnom Penh experience. In keeping with history and a sense of place, the elegant Le Royal Restaurant serves modern French cuisine and Royal Khmer cuisine with original recipes graciously gifted to Raffles from the Royal Palace. Almost as famous as the hotel itself, is the Elephant Bar where local residents and visitors alike gather over wine, whisky and cocktails. The Raffles Spa offers relaxation, rejuvenation and fitness through a considered mix of local and classic treatments, gym and spa pool. Complete your visit to Cambodia with a stay at our sister hotel Raffles Grand Hotel d'Angkor, a great hotel of the legendary Grand Tour of Indochina and virtually at the doorstep of the Angkor UNESCO World Heritage site. ... more   less 

Additional Information about Raffles Hotel Le Royal

Address: 92 Rukhak Vithei Daun Penh | Sangkat Wat Phnom, Phnom Penh 12202, Cambodia
Region: Cambodia > Phnom Penh
Price Range: €189 - €291 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Hotel Le Royal 5*
Number of rooms: 175
Reservation Options:
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Also Known As:
Raffles Hotel Phnom Penh
Hotel Style:
#5 Family Hotel in Phnom Penh
#6 Romantic Hotel in Phnom Penh
#6 Business Hotel in Phnom Penh
#9 Luxury Hotel in Phnom Penh
#10 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from Raffles Hotel Le Royal staff and other travellers.
7 questions
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Questions? Get answers from Raffles Hotel Le Royal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't miss the Elephant Bar.”
 of 5 bubbles MartySFCA, 10 Jan 2017 | Read review
“Definitely NOT garden room (overlooking the road), choose Pool view as a minimum.”
 of 5 bubbles sandybeach77, 6 Jan 2017 | Read review
“Trust the desk!”
 of 5 bubbles 337PaulJ337, 28 Dec 2016 | Read review
“Landmark room = butler service”
  • Landmark bedroom
  • beautiful bathroom
 of 5 bubbles davidmlowe, 26 Dec 2016 | Read review
“we were offered an upgrade to a suite - which was directly above the bar - very noisy so we declined.”
 of 5 bubbles RobGfromWorcs, 9 Dec 2016 | Read review
5 of 5
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