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NagaWorld Hotel & Entertainment Complex

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525 Reviews from our TripAdvisor Community

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There are newer reviews for NagaWorld Hotel & Entertainment Complex
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Showing 430: English reviews
Reviewed 4 June 2015 via mobile

Naga world was our last stop of our 2 1/2 week Asia tour. Most hotels that we've stayed the service was impeccable. Something you expect when traveling in Asia. Not here, when we first step foot into the hotel/ casino we were still holding all our bags for about 30min - 1 hour. No one came to ask to assist...

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Helpful?
Thank Thu D
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Thu D, We appreciate you taking the time to bring these matters to our attention. We are surprised by your comments and would like to invite you to contact us directly via feedback@nagaworld.com - our team will be in touch and get a better insight of your encounter. Thank you again and we hope to hear from you shortly....

Reviewed 4 June 2015 via mobile

Customer service is non-existent here. It really is about the money. Upon check-in no one offer to take our luggages. Our first room smelled strongly of acetone, way worst than a nail salon. Hardly anyone spoke English here, so it took us another hour to switch to another room. This time the room reeked of cigarette smoke. We had to...

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Helpful?
Thank Chloe D
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Chloe D, Thank you for taking the time to bring these matters to our attention. We are alarmed with your feedback and we appreciate if you can leave us your email and contact details via feedback@nagaworld.com. We would like to get in touch and get a better insight of your encounter. We look forward to hearing from you shortly....

Singapore, Singapore
Reviewed 17 May 2015

This is a busy vibrant casino hotel located in the centre of the city facing the river. The hotel catered mainly to gamblers and tour group. It is a good hotel to stay if you are looking for gaming, dining and entertainment without having to leave the hotel. The 10th floor room was clean, comfortable and WiFi was working well....

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Thank ctsim
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear ctsim, We appreciate you taking the time to write a review of your recent stay at NagaWorld. We are delighted to hear that you liked our hotel and amenities. Thank you very much for choosing & sharing us your comments. We surely look forward to welcoming you back soon. Best Regards, NagaWorld Team.

BANGALORE, INDIA
Reviewed 15 May 2015

Good place to stay n entertain,rooms,casino,bars, all lively n happening, soak in the ambience n experience all these,would love to stay again only issue was the drop to airport was not made convenient

Review collected in partnership with this hotel
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1Thank sanjiv276
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear sanjiv276, Thank you very much for sharing your review of NagaWorld on Tripadvisor. We are happy to hear that you appreciated our location, rooms, bars and entertainment of our hotel. Regarding your comment on the drop to airport, we will surely look into it and improve. We would be more than happy to have you with us soon again!...

houston, tx
Reviewed 10 May 2015 via mobile

I've travelled throughout the world and this is one of the worst places I've stayed in. I had to switch rooms at 2:00 AM because the music was so loud from the bar 5 floors below that the room was pulsating. The new room had tiny beds and smelled like smoke and mildew. The staff was not helpful at all...

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3Thank zackymax
Ho Chi Minh City, Vietnam
Reviewed 30 April 2015 via mobile

The place with big name but less worth it if you are with family. Rooms are normal in size, have lots of food restuarants. If you are moving with family and especially kids, nothing much you would. Its more than 2 yrs that the pool have not come up. But yet tge focus money mending Casino is enough in attraction

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1Thank Ankur07_11
Geelong, Australia
Reviewed 17 April 2015

Management makes this hotel. An Australian chap that knows what travelers from the Western world expect in a hotel. Price was amazing, only eighty five dollars a night including breakfast. If had to be critical, carpet was really worn and used. Not sure how old the hotel is. Meal and drinks whilst gambling are free, and the cost is insignificant...

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1Thank Murdy31073
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Murdy31073, Great that you found NagaWorld as a truly good place to kickoff holiday during your trip from Australia to Phnom Penh. Thank you so much for sharing your good & honest review of the hotel & management. We are pleased to hear that the offer including breakfast was amazing. Regarding your comment on the carpet, we will certainly...

Reviewed 13 April 2015 via mobile

To me it's more a 4 star hotel as the room is spacious but furnishing is by normal standard. Nothing to shout about. Toilet is big with shower only. Try to ask for the room facing the river or main road as those rooms are newer and better. Other sides are cheaper but quite old. Located at the center near...

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Thank Patrick T
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear Momotei, Wonderful to hear that you enjoyed the food at the restaurants at NagaWorld. We have a huge range of international Food & Beverage outlets for our guests to explore during their stay with us. Glad that you have tried the Japanese, Chinese, Thai and Italian as good as your expectation. Do try the Spa next time if you...

Pattaya
Reviewed 9 April 2015 via mobile

The hotel rooms were awful for $212 usd per night? stained carpets, no windows, terrible internet in the rooms. The manager's and the bell hops gave the only good service. Upon our check in it was 38 degrees Celsius outside we were wearing shorts and were given dirty looks and snotty attitudes from the front desk. There is a dress...

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2Thank April J
Hong Kong, China
Reviewed 8 April 2015

This place is donkey island - don't go unless you are going to play. Aside from that: In my room, I could hear the music from the club until 3am. Construction - jackhammers - started at 7am (and that was not a contractor jumping the gun - they actually put a letter in the room saying construction starts at 7am)....

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1Thank BusinessTraveler8819
NagaWorld_Team, Manager at NagaWorld Hotel & Entertainment Complex, responded to this review

Dear BusinessTraveler8819, We appreciate you taking the time to review us on TripAdvisor. Your feedback has been well received and we are sorry that you did not enjoy your stay with us. As you are aware, we are currently in the process of upgrading our property to make significant improvements in the near future, hence your understanding & patience are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Spa
  • Breakfast included
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
This five-star hotel & entertainment complex is only 30 minutes from the Phnom Penh International Airport. Strategically situated in the heart of Cambodia’s capital, it is close to the Pencil Super Center, the Cambodia Amusement Park as well as other governmental offices like the National Assembly and the Ministry of Foreign Affairs and International Cooperation. Showcasing an ancient Khmer style, the hotel’s interior and guestrooms are adorned with traditional motifs including the gracious stone-carved Apsara, a highly revered female angel in ancient Khmer mythology. The Nagaworld Cambodia’s on-site casino, located at a separate wing of the hotel, is complete with various gaming halls, live music and first-rate service. ... more   less 

Additional Information about NagaWorld Hotel & Entertainment Complex

Address: NagaWorld, Samdech Techo Hun Sen Park | Hun Sen Park, Phnom Penh, Cambodia
Region: Cambodia > Phnom Penh
Price Range: €79 - €141 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — NagaWorld Hotel & Entertainment Complex 5*
Number of rooms: 525
Reservation Options:
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Hotel Style:
#35 Luxury Hotel in Phnom Penh
#40 Spa Hotel in Phnom Penh
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Questions & Answers

Here's what travellers have asked, with answers from NagaWorld Hotel & Entertainment Complex staff and other travellers.
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Questions? Get answers from NagaWorld Hotel & Entertainment Complex staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the island or the park view through hotel number and the higher room, the less noise you get”
 of 5 bubbles vichetv, 3 Jan 2017 | Read review
“Request highest floor and no. Smoking rooms.”
 of 5 bubbles nursajaa2410, 1 Jan 2017 | Read review
“All rooms are good”
 of 5 bubbles sobhanprakashp, 28 Nov 2016 | Read review
“higher floors have better views”
 of 5 bubbles LukeHV, 26 Nov 2016 | Read review
“swim pool side hi floor”
 of 5 bubbles 647johannesk, 18 Sep 2016 | Read review
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