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Excelsior Hotel & Spa Baku

2 Heydar Aliyev Avenue, Baku 1154 Azerbaijan
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Traveller (239)
Room & Suite (78)
Dining (16)

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About

#18 of 269 hotels in Baku
Location
Cleanliness
Service
Value
“Excelsior Hotel Baku” is a beautiful luxurious five-star landmark in Baku city which has been always preferred by world known Celebrities and Politicians. It combines tradition and innovation with modern luxury and a touch of antiquity. Only 5 minutes away from the downtown of Baku. Excelsior Hotel offers easy access to business, shopping and entertainment centers, while Heydar Aliyev International Airport and Baku Expo Center is only 20 minutes away. Excelsior Hotel accommodates; 61 beautifully appointed guest rooms and suites, decorated with a taste of luxury. All rooms ensure comfortable and relaxing stay for both business and leisure travelers during their visit to Baku. AURA which is Baku’s most luxurious and spacious wellness center features the latest high-tech gym with state of the art Technogym work out equipment’s, an in-door jogging track, tennis court, squash courts, Ping Pong/table tennis, Olympic size indoor pool, an outdoor swimming pools with a bar and restaurant, child pool and a family size Jacuzzi. Separate men and women changing rooms with electronic lockers that includes; a sauna, steam room, ordinary and shock showers and relaxation rooms. You may enjoy a variation of treatments and massages from our professional eastern and local masseuses in one of our 6 treatment rooms. Conveniently located near the heart of Baku, yet away from the bustling traffic noise, the Excelsior Hotel Baku is the ideal choice for private and social functions, conferences and business meetings. Excelsior’s four private meeting rooms provide a distinctively elegant setting for all types of events whether it’s for a high-level business meeting, a large conference, small seminar or a wedding reception. All rooms are fully equipped with the latest high-Tech audio-visual equipment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Classic
Family

Location

2 Heydar Aliyev Avenue, Baku 1154 Azerbaijan
Excelsior Hotel & Spa Baku
338Reviews16Q+A32Room tips

Reviews
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Serkan AKCICEK wrote a review 13 Mar
Urgup, Türkiye4 contributions
Very attentive staff, they make all efforts to make you feel like home. Everything is in order, Rooms are huge and comfortable. It is great to have a jakuzzi. Delicious food. Very close to city center. Definetly recommend for business & leisure guests!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joshgun Ildirim, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 5 days ago
Dear Serkan Akcicek, Thank you for taking the time and sharing your feedback with us. I am happy to see , that you highly evaluated our services and facilities and enjoyed your stay overall. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future. We hope you will visit us again! Best Regards, Emin Hasanov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ibrahim s wrote a review 1 Mar
1 contribution
Overall service was good No bellboy for luggage picking and dropping. Mir was a a very good person who helped us in breakfast and was very sweet. One lady was there at reception, i don’t remember her name but she was very harsh and bot kind. This made us feel uncomfortable and bad a bad experience.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joshgun Ildirim, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 2 weeks ago
Dear Guest, Thank you very much for taking a moment of your time writing a review of the Excelsior Hotel and Spa Baku. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We have already noted your constructive feedback and redirected it to appropriate departments. We are looking forward to welcoming you back soon Best Regards, Emin Hasanov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Trip43689441729 wrote a review Feb 2024
1 contribution
There was not even a bellboy to provide us with luggage Mir satar provided us with great services They didn’t even provide water for drinking . We had to order from the restaurant Jsjdheksksishxhdkwosnxbbxxbbxbxxbxbdjdjjddjjxndnxnwlqlqlqkwsksjsjsjsjddjjdkskqlqwlkamansnsnsbbzbzbzjzkkkzkzjzjsjsnnznsnsn
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joshgun Ildirim, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 2 weeks ago
Dear Guest, Thank you very much for taking a moment of your time writing a review of the Excelsior Hotel and Spa Baku. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We have already noted your constructive feedback and redirected it to appropriate departments. We are looking forward to welcoming you back soon Best Regards, Emin Hasanov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ali wrote a review Feb 2024
4 contributions
Good property but not a 5 star service Limited breakfast options and staff need more training specially a lady Mir and habib were helpful in the restaurant You need to take your luggage yourself i was told by receptionist that They don’t have a bellboy for your luggage Would have rated better if service better.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Don’t expect service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joshgun Ildirim, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 2 weeks ago
Dear Guest, Thank you very much for taking a moment of your time writing a review of the Excelsior Hotel and Spa Baku. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We have already noted your constructive feedback and redirected it to appropriate departments. We are looking forward to welcoming you back soon Best Regards, Emin Hasanov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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IAMMINDFULL I wrote a review Nov 2023
Cocoa Beach, Florida152 contributions56 helpful votes
Five star for three star price! One of the best values ever for me. Ten out of ten! The service is that of a Ritz Carlton. So amazingly helpful. From check in to check out! The room was amazing! The bed, one of the best ever! Bathroom with great shower plus Jacuzzi bath. The room was so nice we did not want to leave it! The daily breakfast buffet was amazing! In terms of value, quality, service, atmosphere, 5 stars! Oh ad we had a cappuccino while waiting for our room and it was one of the best I ever had! Highly recommend!
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: best value ever!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Joshgun Ildirim, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 27 Nov 2023
Dear WAREIAM, Thank you for taking the time and sharing your feedback with us. I am happy to see , that you highly evaluated our services and facilities and enjoyed your stay overall. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future. We hope you will visit us again! Best Regards, Emin Hasanov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liudmyla wrote a review Jun 2023
4 contributions
I would like to share my wonderful experience of staying at Excelsior Hotel Resort&Spa in Baku this June. I booked 4 nights (12-16 June) as I was planning since long time ago to visit Baku with my mom. I selected Excelsior based on reviews on booking.com and its facilities. I must say I did not regret a second to have made this choice :) the hotel haz amazing interior design, superb breakfast service (thank you, team and Chef Zohra), amazing swimming pools (indoor and outdoor) and spa amenities. I was super happy to celebrate my birthday in the hotel and the staff surprised me in the evening by bringing a cake and champagne to our room. It was such a beautiful gesture I will never forget:) overall, the staff is one of the best I met in my life caring, attentive, responsive and friendly. I recommend Excelsior to anyone who travels to Baku for business or leisure. Ludmila, Ukraine. June 2023.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: make sure you book your taxis ahead of time as the hotel is located in the zone that is not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elvin Rahimov, General Manager at Excelsior Hotel & Spa Baku
Responded 30 Aug 2023
Dear Liudi1506 Thank you for taking the time and sharing your feedback with us. I am happy to see , that you highly evaluated our services and facilities and enjoyed your stay overall. We hope you will visit us again! Best Regards, Elvin Rahimov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Elena3003 wrote a review Apr 2023
Antalya, Türkiye36 contributions54 helpful votes
The hotel is old and shabby. Many things don't work properly: windows let the road noise in, shower door wouldn't shut properly, some bulbs are off etc. We had water leaking from the ceilings pouring into a bed. Staff did not seem to be surprised. The hotel is ok with guests partying in the middle of the night. So you may be woken up by a loud music coming from the neighbors'room, and all the hotel would do is ask a guest to make it 'a little quieter'. Management is always absent, so there is no one to discuss your complaints with. Breakfast is mediocre, which is a shame, since typically food in Azerbaijan is very good.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elvin Rahimov, General Manager at Excelsior Hotel & Spa Baku
Responded 30 Aug 2023
Dear Elena, Thank you very much for taking a moment of your time writing a review of the Excelsior Hotel and Spa Baku. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We have already noted your constructive feedback and redirected it to appropriate departments. We are looking forward to welcoming you back soon Best Regards, Elvin Rahimov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Travel123 wrote a review Aug 2022
1 contribution
I stayed here for eight nights in August 2022. I do believe the hotel pictures online upsold the property. The hotel decor is outdated and the rooms require maintenance. The breakfast was not amazing and often bland. For the price paid, you would expect more. Cleaning service was good and gym area and pool nice. However, we had a pair of sunglasses stolen by the pool and nothing was done about this? Unprofessional given there are CCTV cameras in the area. Furthermore, the bathtub was leaking and lock for toilet broken. I even got stuck inside once and my husband had to assist me in getting out!
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elvin Rahimov, General Manager at Excelsior Hotel & Spa Baku
Responded 16 Sept 2022
Dear Sajidaa2022, Thank you for taking the time and sharing your review. I am happy to see, that you found our hotel and rooms clean. Please take my sincere apologies, that you stay passed less than perfect. We have investigated the case and found out , that there was no any registered request made by your side. Our SPA staff members can place found items to Lost & Found place due to security purposes. I kindly invite you to call to hotel or email and clarify the details . We hope you will give us an opportunity to welcome you again! Best Regards, Elvin Rahimov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gunther W wrote a review Mar 2021
Portland, Oregon2 contributions
My wife and I recently stayed at the Excelsior as a way to relax during the three-day weekend resulting from the 8th of March International Women's day holiday. We had a wonderful time, including some unexpected surprises. Not knowing when we checked in last Saturday that the hotel was planning a special Women's Day dinner with band for Monday, we eagerly made a reservation. It turned out to be a great way to wrap up our trip. Social distancing measures were in place, but we were still able to find a nook for dancing. The dinner in addition to breakfasts each morning was exquisite. We did get to visit the huge pool one last time the next morning before check-out, however. It was great to be able to take full advantage of a gym, swimming pool, and racquetball court after getting out of shape during the ongoing coronavirus pandemic. The fitness center director, Ilgar, was extremely helpful and speaks remarkably good English. Other hotel staff were also very, very helpful. We highly recommend this hotel to anyone wishing for a great stay in Baku (even to residents opting for a 'staycation' such as ourselves). Also, it's in a convenient part of the city and it seems that all rooms have great views. We definitely want to stay at the Excelsior again, maybe for another national holiday.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Asif Yagubzada, Guest Services / Front Office at Excelsior Hotel & Spa Baku
Responded 12 Mar 2021
Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. We are delighted to know that we have exceeded your expectations. We wish to thank you for your positive review as it allows us to congratulate the whole team on upholding the highest standard of our services. Once again, thank you for your kind feedback and we are looking forward to having you again as a guest in Excelsior Hotel & SPA Baku. Kind Regards, Asif Yagubzada Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tobias D wrote a review Feb 2020
5 contributions1 helpful vote
Perfect hotel for relaxing after stressful working day. People are friendly and helpful anytime. Finally you need to check the hotel bar. Nusrat will be a very good and well educate compangne to serve you in the best way.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Elvin Rahimov, General Manager at Excelsior Hotel & Spa Baku
Responded 30 Aug 2023
Dear Tabias D, Thank you for taking the time and sharing your feedback with us. I am happy to see , that you highly evaluated our services and facilities and enjoyed your stay overall. I am glad to see that Mr. Nusrat can impress you with his exceptional service. We hope you will visit us again! Best Regards, Elvin Rahimov General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
€56 - €72 (Based on Average Rates for a Standard Room)
LOCATION
AzerbaijanAbsheron RegionBaku
NUMBER OF ROOMS
61
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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EXCELSIOR HOTEL & SPA BAKU - UPDATED 2024 Reviews & Price Comparison (Azerbaijan) - Tripadvisor

Frequently Asked Questions about Excelsior Hotel & Spa Baku
Which popular attractions are close to Excelsior Hotel & Spa Baku?
Nearby attractions include Heydar Aliyev Cultural Center (0.5 km), Supreme Court of the Republic of Azerbaijan (1.2 km), and Questomania (1.0 km).
What are some of the property amenities at Excelsior Hotel & Spa Baku?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Excelsior Hotel & Spa Baku?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excelsior Hotel & Spa Baku?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Excelsior Hotel & Spa Baku?
Yes, free parking is available to guests.
What are some restaurants close to Excelsior Hotel & Spa Baku?
Conveniently located restaurants include Shah Restaurant & Gallery, Green Garden 145, and Sumakh.
Are there opportunities to exercise at Excelsior Hotel & Spa Baku?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Excelsior Hotel & Spa Baku have airport transportation?
Yes, Excelsior Hotel & Spa Baku offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excelsior Hotel & Spa Baku?
Yes, dry cleaning and laundry service are offered to guests.
Does Excelsior Hotel & Spa Baku offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.