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BEST WESTERN Congress Hotel

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412 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Brasov, Romania
Reviewed 26 June 2015

Really really impressed by this hotel - from arrival to a new country in the middle of the night - hotel arranged transfer easy and good value, front of house dealing with need to swop to a smoking room, to the quality of breakfast the next morning - made my country transition easy. Beds superbly comfortable – room facilities excellent,...

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Helpful?
Thank Gavin B
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Gavin B, Thank you for sharing your experience from your recent stay with us at Best Western Congress Hotel. I would like to thank you for taking time writing a detailed review of your stay. Your comments are very much appreciated. It is really my pleasure to see that you enjoyed your recent stay with us and that...

Tehran, Iran
Reviewed 20 June 2015 via mobile

Actually I didn't stay at the hotel but i had to share this here to help others to make sure about their bookings.I did my reservation at this hotel a month before my business trip to yerevan.unfortunately only 4days before my flight my agent informed me that all room reservations have bees canceled by the hotel manager!!this is not something...

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2Thank LolaVn
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your feedback about our hotel. I am very disappointed to read your review. I would like to mention that our hotel never cancels bookings unless it is being cancelled by the guest himself or the agnecy/company the booking has been done through. I am very much concerned about this...

Shannon, Ireland
Reviewed 17 June 2015 via mobile

I have stayed at Congress many times and always made to feel welcome but this time we held a technical summit in Yerevan so a larger group at the hotel. The Management and staff made us so welcome many of the group first time visitors to Armenia others frequent guests. All the arrangements for different arrival times and airport pickups...

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Helpful?
Thank stuartjwalker
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Stuart, Thank you very much for your feedback abut our hotel on TripAdvisor. It is always the pleasure of all our team members to welcome you, your wife and this time also your colleagues at our hotel. On behalf of our Management and Team,let me express our gratitude for your recognition of our services and your loyalty. We...

Boston, Massachusetts
Reviewed 16 June 2015

Unfriendly and Unknowable staff.They do not understand the 1st thing about a guest and it's needs.I am sorry that i have stayed here and will never stay with this hotel or bestwestern again i am sure you can find a better deal and a more friendly hotel.

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1Thank MarkGhorbani
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Ghorbani, I would like to thank you for taking your time and writing a review about our hotel. I would like to thank you for choosing Best Western Congress Hotel for the recent stay of your mother, Ms. Mahmoud Navasi Molook, about whose stay you wrote a review. It has been very disappointing to receive such feedback as...

Reviewed 24 May 2015 via mobile

Friendly atmosphere, professional staff, clean, free & fast Wifi, best breakfast, good bar, near to public square, in house money exchange, Gift shop. The only bad thing is that the safe is not digital, if you will put anything inside, you have to carry a heavy metal key.

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1Thank Armen A
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Armen, Thank you for taking your time to share your valuable feedback on TripAdvisor and for staying again at our Best Western Congress Hotel on your recent stay in Yerevan. It pleases us greatly to learn that our service, facilities and staff contributed to making your stay a memorable one. We thank you once again for your kind comments...

Reviewed 23 May 2015

Everybody who are seeking a calm and clean environment by a very polit staff and very exact managment and availability to all part of city and completly american and europish style managment , can not stop staying there. It was my most intresting birthday during my 42 , by a nice gift and friendly environment. Direct manager was absolutely available...

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1Thank masood f
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Mr. Masood, Thank you very much for your excellent review of your recent stay with us. It is very rewarding to hear how much you enjoyed your time at Best Western Congress Hotel. Being located in the city center, our hotel is famous for its uniqueness and merged hints of Armenian and Italian hospitality. It is absolutely thrilling for...

Reviewed 23 May 2015 via mobile

Room carpet quite grubby, bed comfy, breakfast good Overall pretty clean and nice staff but not a luxury experience Close to centre of town and easy to find No rooms available with a bath Not sure I'd want to eat in the Italian restaurant, much better to walk round the corner 2 mins and experience the traditional armenian restaurant next...

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1Thank Beckwothsic
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time and sharing your experience on TripAdvsior about your recent stay at Best Western Congress Hotel. It is my pleasure to read that you liked our comfortable beds and clean rooms. It is a pity you didn't try our Raffaello restaurant. Our Italian Executive Chef would surprise you with the Italian dishes...

Tehran, Iran
Reviewed 21 May 2015 via mobile

I've been staying a week there in may 2015 which gave me a non forgettable travel. Hotel has a very very good location. Because not only it is located very close to Republic square, but also hotel is neighbor of two nice parks which are very good for spending your free times. There are clean rooms, friendly and English language...

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Thank HamidMM
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for this amazing review about Best Western Congress Hotel after your recent visit to Yerevan. I am absolutely delighted to hear that you had a warm and enjoyable stay thoughout the period being in Yerevan. Thank you for highlighting all our servcies which made your experience more memorable one. I will bve looking forward to...

Reviewed 16 May 2015 via mobile

Very well located hotel! Close to Square Republic! You can go anywhere from your hotel by walking! The hotel provides great service! Great staff! Clean rooms and very good food! I recommend this hotel! The prices are reasonable as well! The lobby is a very nice place too!

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Thank ArmenDemirjian
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Armen Demirjian We do thank you for taking time to leave the review of your stay. It's nice to hear that you liked the days spent in our Hotel. We'll continue keeping our service in a high level. Hope to welcome you again to our Hotel. Best regards, Anita Karapetyan Reception Staff Best Western Congress Hotel Yerevan

Reviewed 30 April 2015 via mobile

There is no air confitioning in a hotel. I mean they have it but they don't turn it on. It's 26 degrees outside. It is very hot and stuffy in a room. I told about this several times during the day and they promised to bring me a fan 😂😂😂 they brought it at 11 pm. A pic of a...

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4Thank Jenyakes
BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review

Dear Valued Guest, Thank you for taking your time to write a review on TripAdvisor. Here, at Best Western Congress Hotel, customer care is among our highest priorities. We pride ourselves on our services: therefore I am disappointed to learn that the incident with air conditioning made you feel short of your expectations. Please be kindly informed that we have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Congress Hotel is a stunning hotel earning grateful reviews for its service, style and sensational location in the heart of Yerevan, city's most exciting district.Italian style, clean modern lines and cutting edge technology are combined effortlessly with traditional Armenian values of hospitality.The comfort, contemporary design of the hotel, from its business style lobby to its impressive Italian Terrace with open air swimming pool, reflects a seamless blend of friendly hospitality and relaxing atmosphere. It has 5 meeting Rooms, 2 Bars and Italian "Raffaello" Restaurant in it. It is one of the most famous business hotels located in the heart of Yerevan city business, shopping and cultural district. ... more   less 

Additional Information about BEST WESTERN Congress Hotel

Address: 1 Italy Street, Yerevan 0010, Armenia
Region: Armenia > Yerevan
Price Range: €62 - €101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Congress Hotel 4*
Number of rooms: 126
Reservation Options:
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Also Known As:
Best Western Yerevan
Yerevan Best Western
Hotel Style:
#3 Business Hotel in Yerevan
#7 Family Hotel in Yerevan
#8 Luxury Hotel in Yerevan
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Congress Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms overlooking the park would be my choice, but the rooms at the rear are possible quieter than the front rooms.”
 of 5 bubbles paulhA5176UG, 7 Dec 2016 | Read review
“Great location.”
 of 5 bubbles Soup8, 19 Nov 2016 | Read review
“The higher the floor the better!”
 of 5 bubbles 363mega, 31 Oct 2016 | Read review
“High floors have less noise.”
 of 5 bubbles shilpamehra, 18 Oct 2016 | Read review
“Restaurant, pool, service”
 of 5 bubbles tomsonjohn3, 27 Sep 2016 | Read review
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